ASE C1 Automobile Service Consultant certification EXAM
ASE C1 AUTOMOBILE SERVICE CONSULTANT CERTIFICATION EXAM
COVERAGE
The ASE C1 Automobile Service Consultant certification exam
evaluates knowledge and skills needed to perform service consulting
and customer communication in automotive service environments. The
exam coverage includes customer interview techniques, identifying
customer concerns, and translating vehicle symptoms into repair
orders. It also assesses understanding of automotive systems basics,
maintenance recommendations, and repair terminology. Additional
areas include estimating labor and parts costs, scheduling service
work, warranty and service contract handling, and dealership or shop
workflow processes. T
,(Communications) Service Consultant A says that when writing up a
comeback/warranty ticket, it is necessary to review previous repair
orders with the customer. Service Consultant B says that when writing
up a comeback/warranty ticket, it is necessary to ask the customer to
restate the symptoms he his experiencing. Who is right?
Both A and B
,(Communications) Service Consultant A asks the customer to speak
very slowly to allow every comment to be written on the repair order.
Service Consultant B asks open-ended questions when attempting to
identify the customer concern to be written on the repair order. Who
is correct?
B only
(Communications) Service consultants do NOT us this when greeting a
new customer:
customer's first name
, (Communications) What piece of data can be determined from
viewing the service history of a vehicle.
service repair procedures performed at this location
(Communications) A customer has an electrical problem with a vehicle.
Service Consultant A promises a completion time to the customer
during the write-up process. Service Consultant B gives the customer
regular updates on the status of his/her vehicle throughout the repair
visit. Who is correct?
B only
ASE C1 AUTOMOBILE SERVICE CONSULTANT CERTIFICATION EXAM
COVERAGE
The ASE C1 Automobile Service Consultant certification exam
evaluates knowledge and skills needed to perform service consulting
and customer communication in automotive service environments. The
exam coverage includes customer interview techniques, identifying
customer concerns, and translating vehicle symptoms into repair
orders. It also assesses understanding of automotive systems basics,
maintenance recommendations, and repair terminology. Additional
areas include estimating labor and parts costs, scheduling service
work, warranty and service contract handling, and dealership or shop
workflow processes. T
,(Communications) Service Consultant A says that when writing up a
comeback/warranty ticket, it is necessary to review previous repair
orders with the customer. Service Consultant B says that when writing
up a comeback/warranty ticket, it is necessary to ask the customer to
restate the symptoms he his experiencing. Who is right?
Both A and B
,(Communications) Service Consultant A asks the customer to speak
very slowly to allow every comment to be written on the repair order.
Service Consultant B asks open-ended questions when attempting to
identify the customer concern to be written on the repair order. Who
is correct?
B only
(Communications) Service consultants do NOT us this when greeting a
new customer:
customer's first name
, (Communications) What piece of data can be determined from
viewing the service history of a vehicle.
service repair procedures performed at this location
(Communications) A customer has an electrical problem with a vehicle.
Service Consultant A promises a completion time to the customer
during the write-up process. Service Consultant B gives the customer
regular updates on the status of his/her vehicle throughout the repair
visit. Who is correct?
B only
