CNML ACTUAL EXAM QUESTIONS
AND COMPLETE STUDY GUIDE 2026
▶ Transformational Leadership. Answer: Promotes employee
development; has vision; networks; cooperative; influence change and
promote creativity; provide encouragement and support self-management;
optimistic
▶ Gantt Chart. Answer: The relationship of work planned/completed on
axis and amount of time on the other; view of tasks over time; good way to
track a project or work scheduled on a particular day
▶ Keys to Communication. Answer: Sender and receiver who both need to
feel safe; seek to understand first and listen more than you speak
▶ Employee Satisfaction. Answer: Good facility; clear expectations;
supplies to do job; right fit for talents; recognition; someone who cares;
someone who encourages; opinions count; mission makes work important;
quality work from peers; BFAW; opportunities for growth
▶ 4 P's of Marketing. Answer: Product (what you're selling)
Price (how much it costs)
Place (where is product)
Promotion ( how do people know about it)
▶ Civil Rights Act of 1991. Answer: Helped discriminated employees seek
justice; race norming; requires business to show that a practice is job
related and necessary
▶ Dysfunctional Team Dynamics. Answer: Absence of trust
Fear of conflict
Lack of commitment
Avoidance of accountability
Inattention to results
, ▶ Keys to Accountability. Answer: Leader needs to understand personal
values and align with hospital values and make this clear to employees
▶ Emotional Intelligence. Answer: Understanding others, showing
resilience, and demonstrating strong communication skills
▶ Keys to Transforming Institutions. Answer: Work in your circle of
influence; surround yourself with positive people; working in this circle to
affect change then grows your circle
▶ Total Quality Movement. Answer: Deming's 14 Points similar to SCH's
continuous improvement ideas; also consider a mission in staff's hearts so
quality really matters from the start and a safe, open environment
▶ Behavioral Interview. Answer: Candidates give specific examples of
past behavior; best predictor of future behavior
▶ Situational Interview. Answer: Mock ups, scenarios, SIM of work
situations fir half or full day
▶ Non-Directive Interview. Answer: Winging it by asking questions based
on last answer; meandering; applicant leads it; tell me about yourself
▶ Stress Interview. Answer: Create anxiety and pressure on applicant;
aggressive; needed for air traffic controller
▶ Interview Modalities. Answer: Panel, individual, and video
▶ Keys to Effective Preceptor Programs. Answer: Tracking system for
productivity and progress
Skill focused and culture/social focused
Use adult learning principles
Coaching and feedback
Weekly check-ins
Guidelines for assignments, role expectations, support
▶ Keys to Monitor & Manage Performance. Answer: Plan: expectations
communicated
Track: ongoing attention to performance
Review: formal eval
AND COMPLETE STUDY GUIDE 2026
▶ Transformational Leadership. Answer: Promotes employee
development; has vision; networks; cooperative; influence change and
promote creativity; provide encouragement and support self-management;
optimistic
▶ Gantt Chart. Answer: The relationship of work planned/completed on
axis and amount of time on the other; view of tasks over time; good way to
track a project or work scheduled on a particular day
▶ Keys to Communication. Answer: Sender and receiver who both need to
feel safe; seek to understand first and listen more than you speak
▶ Employee Satisfaction. Answer: Good facility; clear expectations;
supplies to do job; right fit for talents; recognition; someone who cares;
someone who encourages; opinions count; mission makes work important;
quality work from peers; BFAW; opportunities for growth
▶ 4 P's of Marketing. Answer: Product (what you're selling)
Price (how much it costs)
Place (where is product)
Promotion ( how do people know about it)
▶ Civil Rights Act of 1991. Answer: Helped discriminated employees seek
justice; race norming; requires business to show that a practice is job
related and necessary
▶ Dysfunctional Team Dynamics. Answer: Absence of trust
Fear of conflict
Lack of commitment
Avoidance of accountability
Inattention to results
, ▶ Keys to Accountability. Answer: Leader needs to understand personal
values and align with hospital values and make this clear to employees
▶ Emotional Intelligence. Answer: Understanding others, showing
resilience, and demonstrating strong communication skills
▶ Keys to Transforming Institutions. Answer: Work in your circle of
influence; surround yourself with positive people; working in this circle to
affect change then grows your circle
▶ Total Quality Movement. Answer: Deming's 14 Points similar to SCH's
continuous improvement ideas; also consider a mission in staff's hearts so
quality really matters from the start and a safe, open environment
▶ Behavioral Interview. Answer: Candidates give specific examples of
past behavior; best predictor of future behavior
▶ Situational Interview. Answer: Mock ups, scenarios, SIM of work
situations fir half or full day
▶ Non-Directive Interview. Answer: Winging it by asking questions based
on last answer; meandering; applicant leads it; tell me about yourself
▶ Stress Interview. Answer: Create anxiety and pressure on applicant;
aggressive; needed for air traffic controller
▶ Interview Modalities. Answer: Panel, individual, and video
▶ Keys to Effective Preceptor Programs. Answer: Tracking system for
productivity and progress
Skill focused and culture/social focused
Use adult learning principles
Coaching and feedback
Weekly check-ins
Guidelines for assignments, role expectations, support
▶ Keys to Monitor & Manage Performance. Answer: Plan: expectations
communicated
Track: ongoing attention to performance
Review: formal eval
