CNML EXAM REVIEW QUESTIONS
WITH ACCURATE SOLUTIONS 2026
▶ Non-Directive Interview. Answer: Winging it by asking questions based
on last answer; meandering; applicant leads it; tell me about yourself
▶ Stress Interview. Answer: Create anxiety and pressure on applicant;
aggressive; needed for air traffic controller
▶ Interview Modalities. Answer: Panel, individual, and video
▶ Keys to Effective Preceptor Programs. Answer: Tracking system for
productivity and progress
Skill focused and culture/social focused
Use adult learning principles
Coaching and feedback
Weekly check-ins
Guidelines for assignments, role expectations, support
▶ Keys to Monitor & Manage Performance. Answer: Plan: expectations
communicated
Track: ongoing attention to performance
Review: formal eval
▶ SMART(S) Goals. Answer: Specific, Measurable, Attainable, Realistic,
Timely, (Strategically Linked)
▶ Corrective Action Steps. Answer: Conference, verbal warning, written
warning, suspension, termination
▶ Keys to Corrective Feedback. Answer: Private, respectful, immediate,
detailed, ends with a question to clarify understanding/expectations
▶ Hot Stove Rule. Answer: Good discipline provides a warning, is
consistent, is immediate, is impersonal (like touching a hot stove)
, ▶ Keys to Shared Decision-Making. Answer: Equity, ownership,
partnership, and accountability
▶ Constructive Conflict. Answer: Change/growth occurs, problem is
solved, increases involvement of those involved, builds cohesion on the
team
▶ Thomas-Kidman Conflict Modes From Crucial Conversations. Answer:
Avoiding, Accommodating, Compromising, Collaborating, and Competing
▶ Performance Management. Answer: Use performance improvement to
focus and improve patient safety, monitor/promote workplace safety,
communication with intra and inter departments
▶ LEAN. Answer: Focus on cutting wastes flow of organization, push/pull
system, and what customer really wants; process focused
▶ CQI. Answer: continuous quality improvement with lots of ideas on the
table and using data that test/refine process; incremental improvement
▶ PDC(S)A. Answer: Plan, do, check (study), act; control and continuous
improvement
▶ DMAIC. Answer: Data-driven improvement cycle; 5 phases for problem
solving; define, measure, analyze, improv, control
▶ Six-Sigma. Answer: Minimizes variation and reduces error rates by
getting rid of defects
▶ Histogram. Answer: Bell curve graph showing where/when most issues
occur
▶ Scatter Diagram. Answer: Compares two variables and their relationship
(staffing # to fall rate) (errors and new staff); helps determine
negative/positive causation when determining the relationship between two
variables
▶ Control Chart. Answer: Upper and lower limits and where data falls;
tracking BSI's and other quality indicators
WITH ACCURATE SOLUTIONS 2026
▶ Non-Directive Interview. Answer: Winging it by asking questions based
on last answer; meandering; applicant leads it; tell me about yourself
▶ Stress Interview. Answer: Create anxiety and pressure on applicant;
aggressive; needed for air traffic controller
▶ Interview Modalities. Answer: Panel, individual, and video
▶ Keys to Effective Preceptor Programs. Answer: Tracking system for
productivity and progress
Skill focused and culture/social focused
Use adult learning principles
Coaching and feedback
Weekly check-ins
Guidelines for assignments, role expectations, support
▶ Keys to Monitor & Manage Performance. Answer: Plan: expectations
communicated
Track: ongoing attention to performance
Review: formal eval
▶ SMART(S) Goals. Answer: Specific, Measurable, Attainable, Realistic,
Timely, (Strategically Linked)
▶ Corrective Action Steps. Answer: Conference, verbal warning, written
warning, suspension, termination
▶ Keys to Corrective Feedback. Answer: Private, respectful, immediate,
detailed, ends with a question to clarify understanding/expectations
▶ Hot Stove Rule. Answer: Good discipline provides a warning, is
consistent, is immediate, is impersonal (like touching a hot stove)
, ▶ Keys to Shared Decision-Making. Answer: Equity, ownership,
partnership, and accountability
▶ Constructive Conflict. Answer: Change/growth occurs, problem is
solved, increases involvement of those involved, builds cohesion on the
team
▶ Thomas-Kidman Conflict Modes From Crucial Conversations. Answer:
Avoiding, Accommodating, Compromising, Collaborating, and Competing
▶ Performance Management. Answer: Use performance improvement to
focus and improve patient safety, monitor/promote workplace safety,
communication with intra and inter departments
▶ LEAN. Answer: Focus on cutting wastes flow of organization, push/pull
system, and what customer really wants; process focused
▶ CQI. Answer: continuous quality improvement with lots of ideas on the
table and using data that test/refine process; incremental improvement
▶ PDC(S)A. Answer: Plan, do, check (study), act; control and continuous
improvement
▶ DMAIC. Answer: Data-driven improvement cycle; 5 phases for problem
solving; define, measure, analyze, improv, control
▶ Six-Sigma. Answer: Minimizes variation and reduces error rates by
getting rid of defects
▶ Histogram. Answer: Bell curve graph showing where/when most issues
occur
▶ Scatter Diagram. Answer: Compares two variables and their relationship
(staffing # to fall rate) (errors and new staff); helps determine
negative/positive causation when determining the relationship between two
variables
▶ Control Chart. Answer: Upper and lower limits and where data falls;
tracking BSI's and other quality indicators
