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Which activity is an example of how information systems support business
functions of human resource departments?
An employee processes invoices to be paid using proprietary software.
An employee reviews daily inventory reports using an inventory management
software.
An employee verifies a customer's credit status using a credit check software.
An employee processes monthly payroll checks and benefits using an open-source
software. - ✓✓✓An employee processes monthly payroll checks and benefits
using an open-source software.
There are six major components of a computer-based information system, four of
which are also in the information technology component. Which two components
are only parts of the information system?
Data
pg. 1
,Processes
Hardware
Networks
People
Software - ✓✓✓Processes
People
A police department at a large metropolitan city implemented an information
system that integrates historical crime data, including date and locations to other
external, environmental, and city-related data. The system then produces daily
predictive reports of the major locations around the city that are likely to require
additional police attention. The police department uses the reports to plan the
officers' patrol routes, targeting the areas that the system predicted to have high
likelihood of incidents.
Which two strategies does the information system at the police department aim
to accomplish?
pg. 2
,Choose 2 answers
Customer satisfaction
Operational efficiency
Product differentiation
Cost saving
Improving decision-making - ✓✓✓Operational efficiency
Improving decision-making
A university is looking for ways to customize its courses to the unique needs of its
students by creating various levels of hybrid online courses, such as 80% online for
one student, whereas only 30% online for another.
Which IT management challenge is addressed in this scenario?
Achieve operational excellence
pg. 3
, Develop new products and services
Improve decision-making
Develop strong relationships with suppliers - ✓✓✓Develop new products and
services
A police department at a large metropolitan city implemented an information
system that analyzes historical crime data, including date and locations as well as
other external, environmental, and city-related data. The system then produces
daily predictive reports of the major locations around the city that are likely to
require additional police attention. The police department uses the reports to
plan the officers' patrol routes, targeting the areas that the system predicted to
have high likelihood of incidents.
Which type of computer-based information system provides a competitive
advantage based on the described scenario?
A decision support system (DSS) that improves decision-making
A transaction processing system (TPS) that promotes product differentiation
pg. 4