CNML PRACTICE EXAM QUESTIONS
AND DETAILED SOLUTIONS 2026
▶ Leader. Answer: Need to do the right things, challenged by change,
focus on purpose, and think of the future; guide or show others
▶ Manager. Answer: Do things right, challenged by continuity, focus on
the present, consider schedules and evaluate performance
▶ Democratic Leadership. Answer: Maintain less control; ask questions
and make suggestions; group decision making and problem solving;
creates independence; not as efficient as autocratic
▶ Laissez-Faire Leadership. Answer: No control or plan; nondirective;
uninvolved; chaos can occur; inefficient and unproductive
▶ Situational Leadership Theory. Answer: Leadership approach should be
based on staff level of development with the task
▶ Competing Values Framework. Answer: Customize leadership style by
putting Leader with that skill on that project; 4 quadrants of competing
skills/focuses that leaders need to master; use different ones in different
situations
▶ Transactional Leadership. Answer: Leader sets goals for employees
and then rewards; task oriented; like manager; based on hierarchy
▶ Transformational Leadership. Answer: Promotes employee
development; has vision; networks; cooperative; influence change and
promote creativity; provide encouragement and support self-management;
optimistic
▶ Gantt Chart. Answer: The relationship of work planned/completed on
axis and amount of time on the other; view of tasks over time; good way to
track a project or work scheduled on a particular day
, ▶ Keys to Communication. Answer: Sender and receiver who both need to
feel safe; seek to understand first and listen more than you speak
▶ Employee Satisfaction. Answer: Good facility; clear expectations;
supplies to do job; right fit for talents; recognition; someone who cares;
someone who encourages; opinions count; mission makes work important;
quality work from peers; BFAW; opportunities for growth
▶ 4 P's of Marketing. Answer: Product (what you're selling)
Price (how much it costs)
Place (where is product)
Promotion ( how do people know about it)
▶ Civil Rights Act of 1991. Answer: Helped discriminated employees seek
justice; race norming; requires business to show that a practice is job
related and necessary
▶ Dysfunctional Team Dynamics. Answer: Absence of trust
Fear of conflict
Lack of commitment
Avoidance of accountability
Inattention to results
▶ Keys to Accountability. Answer: Leader needs to understand personal
values and align with hospital values and make this clear to employees
▶ Emotional Intelligence. Answer: Understanding others, showing
resilience, and demonstrating strong communication skills
▶ Keys to Transforming Institutions. Answer: Work in your circle of
influence; surround yourself with positive people; working in this circle to
affect change then grows your circle
▶ Total Quality Movement. Answer: Deming's 14 Points similar to SCH's
continuous improvement ideas; also consider a mission in staff's hearts so
quality really matters from the start and a safe, open environment
▶ Behavioral Interview. Answer: Candidates give specific examples of
past behavior; best predictor of future behavior
AND DETAILED SOLUTIONS 2026
▶ Leader. Answer: Need to do the right things, challenged by change,
focus on purpose, and think of the future; guide or show others
▶ Manager. Answer: Do things right, challenged by continuity, focus on
the present, consider schedules and evaluate performance
▶ Democratic Leadership. Answer: Maintain less control; ask questions
and make suggestions; group decision making and problem solving;
creates independence; not as efficient as autocratic
▶ Laissez-Faire Leadership. Answer: No control or plan; nondirective;
uninvolved; chaos can occur; inefficient and unproductive
▶ Situational Leadership Theory. Answer: Leadership approach should be
based on staff level of development with the task
▶ Competing Values Framework. Answer: Customize leadership style by
putting Leader with that skill on that project; 4 quadrants of competing
skills/focuses that leaders need to master; use different ones in different
situations
▶ Transactional Leadership. Answer: Leader sets goals for employees
and then rewards; task oriented; like manager; based on hierarchy
▶ Transformational Leadership. Answer: Promotes employee
development; has vision; networks; cooperative; influence change and
promote creativity; provide encouragement and support self-management;
optimistic
▶ Gantt Chart. Answer: The relationship of work planned/completed on
axis and amount of time on the other; view of tasks over time; good way to
track a project or work scheduled on a particular day
, ▶ Keys to Communication. Answer: Sender and receiver who both need to
feel safe; seek to understand first and listen more than you speak
▶ Employee Satisfaction. Answer: Good facility; clear expectations;
supplies to do job; right fit for talents; recognition; someone who cares;
someone who encourages; opinions count; mission makes work important;
quality work from peers; BFAW; opportunities for growth
▶ 4 P's of Marketing. Answer: Product (what you're selling)
Price (how much it costs)
Place (where is product)
Promotion ( how do people know about it)
▶ Civil Rights Act of 1991. Answer: Helped discriminated employees seek
justice; race norming; requires business to show that a practice is job
related and necessary
▶ Dysfunctional Team Dynamics. Answer: Absence of trust
Fear of conflict
Lack of commitment
Avoidance of accountability
Inattention to results
▶ Keys to Accountability. Answer: Leader needs to understand personal
values and align with hospital values and make this clear to employees
▶ Emotional Intelligence. Answer: Understanding others, showing
resilience, and demonstrating strong communication skills
▶ Keys to Transforming Institutions. Answer: Work in your circle of
influence; surround yourself with positive people; working in this circle to
affect change then grows your circle
▶ Total Quality Movement. Answer: Deming's 14 Points similar to SCH's
continuous improvement ideas; also consider a mission in staff's hearts so
quality really matters from the start and a safe, open environment
▶ Behavioral Interview. Answer: Candidates give specific examples of
past behavior; best predictor of future behavior
