Define
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What problem are you trying to solve? Involves three steps:
1. Understand customer & business requirements
2. Complete the project charter
3. Complete high-level as is process map
,Quartiles
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Any of the three values (mean, median, mode) which divide the sorted data
set into four equal parts, so that each part represents one fourth of the
sampled population
Affinity Diagram
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A tool that gathers large amount of language data (i.e. ideas, opinions,
issues) and organizes them into groupings based on their natural
relationship
Define Phase, Step 3: Complete high-level as-is process map
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In this step, you identify where the problem is occurring.
Tools include:
1. SIPOC
COPC
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, Customer Operations Performance Center
DPMO
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defects per million opportunities
SIPOC
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A type of process map, known as a Macro As Is Process Map that includes:
Supplier (Provides the input to your process)
Inputs (Product or data)
Process (Activities to satisfy customer's requirements)
Outputs (Product/data resulting from successful operation)
Customer (Who receives the output of your process)
Seven steps to create a SIPOC diagram:
1. Establish a suitable title
2. Define start and end of the process to be improved
3. Identify top level process steps of the process
4. List the key outputs of the process
5. Define customers outputs
6. List the inputs of the process
7. Define who supplies the inputs
Give this one a try later!
What problem are you trying to solve? Involves three steps:
1. Understand customer & business requirements
2. Complete the project charter
3. Complete high-level as is process map
,Quartiles
Give this one a try later!
Any of the three values (mean, median, mode) which divide the sorted data
set into four equal parts, so that each part represents one fourth of the
sampled population
Affinity Diagram
Give this one a try later!
A tool that gathers large amount of language data (i.e. ideas, opinions,
issues) and organizes them into groupings based on their natural
relationship
Define Phase, Step 3: Complete high-level as-is process map
Give this one a try later!
In this step, you identify where the problem is occurring.
Tools include:
1. SIPOC
COPC
Give this one a try later!
, Customer Operations Performance Center
DPMO
Give this one a try later!
defects per million opportunities
SIPOC
Give this one a try later!
A type of process map, known as a Macro As Is Process Map that includes:
Supplier (Provides the input to your process)
Inputs (Product or data)
Process (Activities to satisfy customer's requirements)
Outputs (Product/data resulting from successful operation)
Customer (Who receives the output of your process)
Seven steps to create a SIPOC diagram:
1. Establish a suitable title
2. Define start and end of the process to be improved
3. Identify top level process steps of the process
4. List the key outputs of the process
5. Define customers outputs
6. List the inputs of the process
7. Define who supplies the inputs
