SCM 300 EXAM 2 ASU | 134 QUESTIONS AND CORRECT
ANSWERS WITH COMPLETE SOLUTIONS | NEW UPDATE 2026/27
| GRADED A +
Omni-channel Retailing - ANSWER-Retailers that are fully committed to engaging customers via
catalogs, phone calls, websites, email, internet chatrooms, social media sites or mobile apps,
and of course also in stores. Ex. Nordstorm
3 Retail sources of supply - ANSWER-Manufacturers ‚ These are the companies that actually
create the finished goods. Retailers then buy the goods and that retailer is responsible for
distribution and storage. Wholesalers – These organizations purchase goods from
manufacturers. Typically, they purchase an assortment of goods from many manufacturers, thus
a retail company could purchase all of their electronics from a single wholesaler versus having
to purchase from each individual manufacturer. Drop shippers – This one is not really a source
of supply, but rather an organization that ties manufacturers and/or wholesalers directly to
consumers.
Chargebacks - ANSWER-These are effectively penalties charged by retail organizations to their
suppliers/vendors for any number of minor and major supply chain offenses.
CPFR (Collaborative, Planning, Forecasting, Rescheduling) - ANSWER-A formalized effort by
supply chain partners to share data and collectively develop forecasts in an effort to reduce
supply chain costs through better planning.
VMI (Vendor Managed Inventory) - ANSWER-An arrangement where retailers allow vendors to
monitor in-store inventories, initiate orders/shipments to the store when inventories are low, and
also bring the items into the store and onto the shelf.
Last Mile - ANSWER-In supply chain the last mile typically refers to the portion of the supply
chain between the final inventory holding facility and the end consumer.
4 types of retail ownership - ANSWER-5 Independents. One store, one owner. Usually they are
trying to satisfy a very specialized market or locale. Example: Family owned corner stores,
Boutique store that is run by the owner. Chains – Multiple stores/facilities, one owner/company.
Example: Home Depot, Wal-Mart, Costco, Gap, Macy’s, Safeway (Amazon.com probably best
fits this category). Franchises – A franchisor owns the rights to a company and the name. A
franchisee is allowed to open an outlet under that name. The franchisee must abide by the rules
and processes of the franchise. Examples: Jiffy Lube, McDonald’s, 7-eleven, Buffalo Wild
, Wings, Massage Envy. Cooperatives –Retailer that is owned by its customer members. These
organizations typically try and fit the very special needs of the consumers that organized the
cooperative. Examples: REI (Recreational Equipment Inc.”
Prototype Stores - ANSWER-A series of stores that have common design, construction and
layout
Rationalized Retailing - ANSWER-This retail strategy has retail chains develop rigid control
structures to develop and manage processes such that all the retail outlets are managed in the
same way. Example: Employee can work at different locations without much change.
Planogram - ANSWER-·       A map of where every product goes on a retail store
shelf.
4 Store security issues - ANSWER-Employees – Managers, store employees, and potentially
vendors
Store Assets – Inventory, cash, store property Customers and their
Assets – Store visitors, their cars and also any other personal property
Data – Company, customer, and vendor data
Goal of waiting line management - ANSWER-• Balance the cost paid by the customers (time)
with the cost paid by the company (money paid to maintain the system)
Parts of a waiting line system - ANSWER-¬∑¬†¬†¬†¬†¬†¬† Input Source ‚This is the population
of people that might want service.
Waiting Line – The area in which customers wait for service.
Service Facility – The area in which customers actually receive service
4 Managerial Considerations in Queues - ANSWER-¬∑¬†¬†¬†¬†¬†¬† Customers ‚ How many are
there? How quickly are they arriving?
The Waiting Lines – What types of lines? How many lines?
Employees – Who’s working in the system? How many? Skill level and speed?
Service Facilities – How effective and efficient is the process? Tools?
Basic waiting line terminology - ANSWER-¬∑¬†¬†¬†¬†¬†¬† Queue ‚ Line. Channel ‚ Line. Here it
often refers to the number of lines available at each step. Phase – A single step in a process.
ANSWERS WITH COMPLETE SOLUTIONS | NEW UPDATE 2026/27
| GRADED A +
Omni-channel Retailing - ANSWER-Retailers that are fully committed to engaging customers via
catalogs, phone calls, websites, email, internet chatrooms, social media sites or mobile apps,
and of course also in stores. Ex. Nordstorm
3 Retail sources of supply - ANSWER-Manufacturers ‚ These are the companies that actually
create the finished goods. Retailers then buy the goods and that retailer is responsible for
distribution and storage. Wholesalers – These organizations purchase goods from
manufacturers. Typically, they purchase an assortment of goods from many manufacturers, thus
a retail company could purchase all of their electronics from a single wholesaler versus having
to purchase from each individual manufacturer. Drop shippers – This one is not really a source
of supply, but rather an organization that ties manufacturers and/or wholesalers directly to
consumers.
Chargebacks - ANSWER-These are effectively penalties charged by retail organizations to their
suppliers/vendors for any number of minor and major supply chain offenses.
CPFR (Collaborative, Planning, Forecasting, Rescheduling) - ANSWER-A formalized effort by
supply chain partners to share data and collectively develop forecasts in an effort to reduce
supply chain costs through better planning.
VMI (Vendor Managed Inventory) - ANSWER-An arrangement where retailers allow vendors to
monitor in-store inventories, initiate orders/shipments to the store when inventories are low, and
also bring the items into the store and onto the shelf.
Last Mile - ANSWER-In supply chain the last mile typically refers to the portion of the supply
chain between the final inventory holding facility and the end consumer.
4 types of retail ownership - ANSWER-5 Independents. One store, one owner. Usually they are
trying to satisfy a very specialized market or locale. Example: Family owned corner stores,
Boutique store that is run by the owner. Chains – Multiple stores/facilities, one owner/company.
Example: Home Depot, Wal-Mart, Costco, Gap, Macy’s, Safeway (Amazon.com probably best
fits this category). Franchises – A franchisor owns the rights to a company and the name. A
franchisee is allowed to open an outlet under that name. The franchisee must abide by the rules
and processes of the franchise. Examples: Jiffy Lube, McDonald’s, 7-eleven, Buffalo Wild
, Wings, Massage Envy. Cooperatives –Retailer that is owned by its customer members. These
organizations typically try and fit the very special needs of the consumers that organized the
cooperative. Examples: REI (Recreational Equipment Inc.”
Prototype Stores - ANSWER-A series of stores that have common design, construction and
layout
Rationalized Retailing - ANSWER-This retail strategy has retail chains develop rigid control
structures to develop and manage processes such that all the retail outlets are managed in the
same way. Example: Employee can work at different locations without much change.
Planogram - ANSWER-·       A map of where every product goes on a retail store
shelf.
4 Store security issues - ANSWER-Employees – Managers, store employees, and potentially
vendors
Store Assets – Inventory, cash, store property Customers and their
Assets – Store visitors, their cars and also any other personal property
Data – Company, customer, and vendor data
Goal of waiting line management - ANSWER-• Balance the cost paid by the customers (time)
with the cost paid by the company (money paid to maintain the system)
Parts of a waiting line system - ANSWER-¬∑¬†¬†¬†¬†¬†¬† Input Source ‚This is the population
of people that might want service.
Waiting Line – The area in which customers wait for service.
Service Facility – The area in which customers actually receive service
4 Managerial Considerations in Queues - ANSWER-¬∑¬†¬†¬†¬†¬†¬† Customers ‚ How many are
there? How quickly are they arriving?
The Waiting Lines – What types of lines? How many lines?
Employees – Who’s working in the system? How many? Skill level and speed?
Service Facilities – How effective and efficient is the process? Tools?
Basic waiting line terminology - ANSWER-¬∑¬†¬†¬†¬†¬†¬† Queue ‚ Line. Channel ‚ Line. Here it
often refers to the number of lines available at each step. Phase – A single step in a process.
