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WGU C715 Organizational Behavior Final Exam
Actual Exam 2026/2027 | 300 Complete Exam-
Style Questions | 100% Verified – Pass
Guaranteed – A+ Graded
[SECTION 1: Individual Behavior, Personality & Values — Questions 1-50]
Q1: Which of the Big Five personality dimensions is characterized by an individual's propensity
to experience negative emotional states such as anxiety, anger, or depression?
A. Extraversion
B. Openness to Experience
C. Neuroticism [CORRECT]
D. Agreeableness
Correct Answer: C
Rationale: Neuroticism (sometimes called Emotional Stability) captures an individual's tendency
to experience distress and instability; high scorers are prone to mood swings and anxiety. Option
A refers to sociability and assertiveness. Option B refers to curiosity and creativity. Option D
refers to cooperation and trust.
Q2: According to the Myers-Briggs Type Indicator (MBTI), individuals who prefer the "Judging"
(J) orientation tend to:
A. Be spontaneous and flexible.
B. Keep their options open.
C. Prefer structure and closure. [CORRECT]
D. Act before thinking.
Correct Answer: C
Rationale: The Judging preference indicates a desire for order, planning, and decisiveness; these
individuals like things to be settled and resolved. Options A and B describe the "Perceiving" (P)
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orientation, which values flexibility and spontaneity. Option D is a misconception not
specifically tied to the J/P dichotomy.
Q3: What is the difference between terminal and instrumental values?
A. Terminal values are the means to achieve goals, while instrumental values are the end goals.
B. Instrumental values are focused on the present, terminal values on the future.
C. Terminal values are desirable end-states of existence, while instrumental values are modes of
conduct. [CORRECT]
D. There is no significant difference between the two.
Correct Answer: C
Rationale: Terminal values (e.g., happiness, salvation) represent the goals a person would like to
achieve during their lifetime, whereas instrumental values (e.g., honesty, ambition) represent the
behaviors or modes of conduct used to reach those goals. Option A reverses the definitions.
Option B describes a temporal distinction that is not the core definition. Option D is incorrect as
they are distinct concepts in the Rokeach Value Survey.
Q4: Which component of attitude refers to the beliefs, opinions, knowledge, or information held
by a person?
A. Affective component
B. Behavioral component
C. Cognitive component [CORRECT]
D. Evaluative component
Correct Answer: C
Rationale: The cognitive component of attitude consists of the thoughts, beliefs, and knowledge
a person has about the object of the attitude. Option A refers to the emotional or feeling segment.
Option B refers to the intention to behave in a specific way. Option D is not a standard
component of the three-component attitude model (CAB).
,3
Q5: An employee who stays with a company primarily because they feel a moral obligation to
remain is demonstrating:
A. Affective commitment
B. Continuance commitment
C. Normative commitment [CORRECT]
D. Job satisfaction
Correct Answer: C
Rationale: Normative commitment is the emotional attachment to an organization based on a
sense of obligation or duty. Option A is based on emotional attachment and identification. Option
B is based on the perceived costs of leaving (e.g., pension vesting). Option D is a broader
attitude about the job itself, not the organization.
Q6: The tendency for individuals to attribute their own successes to internal factors while
blaming failures on external factors is known as:
A. Fundamental attribution error
B. Self-serving bias
C. Self-serving bias [CORRECT]
D. Selective perception
Correct Answer: B
Rationale: The self-serving bias is a common perceptual error where people take credit for
success (internal attribution) but deny responsibility for failure (external attribution). Option A
refers to the tendency to underestimate the influence of external factors and overestimate internal
factors when judging others. Option D is a barrier to filtering information.
Q7: Emotional Intelligence (EI) is best defined as the ability to:
A. Suppress all emotions in the workplace.
B. Intellectualize complex problems.
C. Detect and manage emotional cues and information. [CORRECT]
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D. Influence others through logic alone.
Correct Answer: C
Rationale: EI, popularized by Goleman, involves self-awareness, self-regulation, motivation,
empathy, and social skills. It is about perceiving, understanding, and managing emotions. Option
A is incorrect as suppressing emotions can be counterproductive; management is key. Option B
relates to IQ. Option D ignores the emotional component.
Q8: If an observer concludes that a person's behavior is due to personality rather than situational
factors, even when situational factors are obvious, they are making a:
A. Self-fulfilling prophecy
B. Halo effect
C. Fundamental attribution error [CORRECT]
D. Contrast effect
Correct Answer: C
Rationale: The fundamental attribution error describes the tendency to overemphasize
personality traits and underestimate situational influences when explaining others' behavior.
Option A occurs when expectations cause behavior to confirm them. Option B is drawing a
general impression based on a single characteristic. Option D is evaluating someone relative to
others.
Q9: Which Big Five trait is most positively related to job performance across most professions?
A. Openness to Experience
B. Agreeableness
C. Conscientiousness [CORRECT]
D. Neuroticism
Correct Answer: C
WGU C715 Organizational Behavior Final Exam
Actual Exam 2026/2027 | 300 Complete Exam-
Style Questions | 100% Verified – Pass
Guaranteed – A+ Graded
[SECTION 1: Individual Behavior, Personality & Values — Questions 1-50]
Q1: Which of the Big Five personality dimensions is characterized by an individual's propensity
to experience negative emotional states such as anxiety, anger, or depression?
A. Extraversion
B. Openness to Experience
C. Neuroticism [CORRECT]
D. Agreeableness
Correct Answer: C
Rationale: Neuroticism (sometimes called Emotional Stability) captures an individual's tendency
to experience distress and instability; high scorers are prone to mood swings and anxiety. Option
A refers to sociability and assertiveness. Option B refers to curiosity and creativity. Option D
refers to cooperation and trust.
Q2: According to the Myers-Briggs Type Indicator (MBTI), individuals who prefer the "Judging"
(J) orientation tend to:
A. Be spontaneous and flexible.
B. Keep their options open.
C. Prefer structure and closure. [CORRECT]
D. Act before thinking.
Correct Answer: C
Rationale: The Judging preference indicates a desire for order, planning, and decisiveness; these
individuals like things to be settled and resolved. Options A and B describe the "Perceiving" (P)
,2
orientation, which values flexibility and spontaneity. Option D is a misconception not
specifically tied to the J/P dichotomy.
Q3: What is the difference between terminal and instrumental values?
A. Terminal values are the means to achieve goals, while instrumental values are the end goals.
B. Instrumental values are focused on the present, terminal values on the future.
C. Terminal values are desirable end-states of existence, while instrumental values are modes of
conduct. [CORRECT]
D. There is no significant difference between the two.
Correct Answer: C
Rationale: Terminal values (e.g., happiness, salvation) represent the goals a person would like to
achieve during their lifetime, whereas instrumental values (e.g., honesty, ambition) represent the
behaviors or modes of conduct used to reach those goals. Option A reverses the definitions.
Option B describes a temporal distinction that is not the core definition. Option D is incorrect as
they are distinct concepts in the Rokeach Value Survey.
Q4: Which component of attitude refers to the beliefs, opinions, knowledge, or information held
by a person?
A. Affective component
B. Behavioral component
C. Cognitive component [CORRECT]
D. Evaluative component
Correct Answer: C
Rationale: The cognitive component of attitude consists of the thoughts, beliefs, and knowledge
a person has about the object of the attitude. Option A refers to the emotional or feeling segment.
Option B refers to the intention to behave in a specific way. Option D is not a standard
component of the three-component attitude model (CAB).
,3
Q5: An employee who stays with a company primarily because they feel a moral obligation to
remain is demonstrating:
A. Affective commitment
B. Continuance commitment
C. Normative commitment [CORRECT]
D. Job satisfaction
Correct Answer: C
Rationale: Normative commitment is the emotional attachment to an organization based on a
sense of obligation or duty. Option A is based on emotional attachment and identification. Option
B is based on the perceived costs of leaving (e.g., pension vesting). Option D is a broader
attitude about the job itself, not the organization.
Q6: The tendency for individuals to attribute their own successes to internal factors while
blaming failures on external factors is known as:
A. Fundamental attribution error
B. Self-serving bias
C. Self-serving bias [CORRECT]
D. Selective perception
Correct Answer: B
Rationale: The self-serving bias is a common perceptual error where people take credit for
success (internal attribution) but deny responsibility for failure (external attribution). Option A
refers to the tendency to underestimate the influence of external factors and overestimate internal
factors when judging others. Option D is a barrier to filtering information.
Q7: Emotional Intelligence (EI) is best defined as the ability to:
A. Suppress all emotions in the workplace.
B. Intellectualize complex problems.
C. Detect and manage emotional cues and information. [CORRECT]
, 4
D. Influence others through logic alone.
Correct Answer: C
Rationale: EI, popularized by Goleman, involves self-awareness, self-regulation, motivation,
empathy, and social skills. It is about perceiving, understanding, and managing emotions. Option
A is incorrect as suppressing emotions can be counterproductive; management is key. Option B
relates to IQ. Option D ignores the emotional component.
Q8: If an observer concludes that a person's behavior is due to personality rather than situational
factors, even when situational factors are obvious, they are making a:
A. Self-fulfilling prophecy
B. Halo effect
C. Fundamental attribution error [CORRECT]
D. Contrast effect
Correct Answer: C
Rationale: The fundamental attribution error describes the tendency to overemphasize
personality traits and underestimate situational influences when explaining others' behavior.
Option A occurs when expectations cause behavior to confirm them. Option B is drawing a
general impression based on a single characteristic. Option D is evaluating someone relative to
others.
Q9: Which Big Five trait is most positively related to job performance across most professions?
A. Openness to Experience
B. Agreeableness
C. Conscientiousness [CORRECT]
D. Neuroticism
Correct Answer: C
