OPMA 3306 MIDTERM CH 1 & 2 –
NAPIER EXAM QUESTIONS &
ANSWERS
Define: Operations & Supply Chain Management (OSCM) - Correct Answers -design,
operation, & improvement of the systems that create & deliver the firm's primary
products & services
What are the 3 elements that require integration to be successful in OSCM? - Correct
Answers -Strategy, Process, Analytics
Define: Process - Correct Answers -one or more activities that transforms inputs into
outputs
What are the 5 OSC process categories? - Correct Answers -Planning, Sourcing,
Making, Delivering, Returning
Define: Straddling - Correct Answers -when a company seeks to match what a
competitor is doing by adding new features, services, or technologies to existing
activities - often leads to trade-offs & issues
Define: Order Winner - Correct Answers -one or more specific marketing-oriented
dimensions that clearly differentiate a product from competing products
Define: Order Qualifiers - Correct Answers -dimensions used to screen a
product/service as a candidate for purchase
What is the Planning OSC process? - Correct Answers -the process needed to operate
an existing supply chain strategically - involves developing a set of metrics to monitor
efficiency & quality of the supply chain
What is the Sourcing OSC process? - Correct Answers -selecting suppliers & all other
aspects of working w/ suppliers - pricing, delivery, shipment & payment processes
What is the Making OSC process? - Correct Answers -the actual production of products
& provision of services
, What is the Delivering OSC process? - Correct Answers -the movement of products to
& from warehouse to customer - aka logistics process
What is the Returning OSC process? - Correct Answers -receiving products back from
customers & the after-sale support involved
What are examples of Pure Goods? - Correct Answers -food products, chemicals,
mining
What are examples of Core Goods? - Correct Answers -appliances, automobiles, data
storage systems
What are examples of Core Services? - Correct Answers -hotels, airlines, internet
service providers
What are examples of Pure Services? - Correct Answers -university, medical,
investment
Define: Product-Service Bundling - Correct Answers -when a company builds service
activities into its product offerings to create value for customers
Define: Efficiency - Correct Answers -doing something at the lowest possible cost
Define: Effectiveness - Correct Answers -doing the right things to create the most value
for a customer
Define: Value - Correct Answers -the attractiveness of a product relative to its price
Define: Benchmarking - Correct Answers -when one company studies the processes of
another company to identify the best practices
Are the relationships between cost, profit margin, and return on assets (ROA) direct or
indirect? - Correct Answers -direct
What does a person working in OSCM do? - Correct Answers -manage the production
of goods & services; work hands-on with others to figure out the best way to do things
What is the role of a Chief Operating Officer (COO)? - Correct Answers -determine a
company's competitive strategy, it's location, facilities, which vendors to use, how to
implement the hiring policy
Define: Manufacturing Strategy - Correct Answers -idea that factory capabilities can be
used strategically to gain advantage over competitors
NAPIER EXAM QUESTIONS &
ANSWERS
Define: Operations & Supply Chain Management (OSCM) - Correct Answers -design,
operation, & improvement of the systems that create & deliver the firm's primary
products & services
What are the 3 elements that require integration to be successful in OSCM? - Correct
Answers -Strategy, Process, Analytics
Define: Process - Correct Answers -one or more activities that transforms inputs into
outputs
What are the 5 OSC process categories? - Correct Answers -Planning, Sourcing,
Making, Delivering, Returning
Define: Straddling - Correct Answers -when a company seeks to match what a
competitor is doing by adding new features, services, or technologies to existing
activities - often leads to trade-offs & issues
Define: Order Winner - Correct Answers -one or more specific marketing-oriented
dimensions that clearly differentiate a product from competing products
Define: Order Qualifiers - Correct Answers -dimensions used to screen a
product/service as a candidate for purchase
What is the Planning OSC process? - Correct Answers -the process needed to operate
an existing supply chain strategically - involves developing a set of metrics to monitor
efficiency & quality of the supply chain
What is the Sourcing OSC process? - Correct Answers -selecting suppliers & all other
aspects of working w/ suppliers - pricing, delivery, shipment & payment processes
What is the Making OSC process? - Correct Answers -the actual production of products
& provision of services
, What is the Delivering OSC process? - Correct Answers -the movement of products to
& from warehouse to customer - aka logistics process
What is the Returning OSC process? - Correct Answers -receiving products back from
customers & the after-sale support involved
What are examples of Pure Goods? - Correct Answers -food products, chemicals,
mining
What are examples of Core Goods? - Correct Answers -appliances, automobiles, data
storage systems
What are examples of Core Services? - Correct Answers -hotels, airlines, internet
service providers
What are examples of Pure Services? - Correct Answers -university, medical,
investment
Define: Product-Service Bundling - Correct Answers -when a company builds service
activities into its product offerings to create value for customers
Define: Efficiency - Correct Answers -doing something at the lowest possible cost
Define: Effectiveness - Correct Answers -doing the right things to create the most value
for a customer
Define: Value - Correct Answers -the attractiveness of a product relative to its price
Define: Benchmarking - Correct Answers -when one company studies the processes of
another company to identify the best practices
Are the relationships between cost, profit margin, and return on assets (ROA) direct or
indirect? - Correct Answers -direct
What does a person working in OSCM do? - Correct Answers -manage the production
of goods & services; work hands-on with others to figure out the best way to do things
What is the role of a Chief Operating Officer (COO)? - Correct Answers -determine a
company's competitive strategy, it's location, facilities, which vendors to use, how to
implement the hiring policy
Define: Manufacturing Strategy - Correct Answers -idea that factory capabilities can be
used strategically to gain advantage over competitors
