EPIC TESTS ACTUAL EXAM SCRIPT 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◉ When creating a coverage record in the system, you must choose
the correct ____________ and ____________ listed on the subscriber's
insurance card.
Answer: plan;ID
◉ True or False: A patient can have more than one guarantor
account.
Answer: True
◉ Which of the following is stored in the patient record? (Circle all
that apply)
A) Medical Record Number (MRN)
B)Emergency contacts
C)Clinical Documentation
D)Insurance Coverage
Answer: A,B,C
,◉ When you are entering subscriber information for a new
coverage, which button can you click to save you time if the patient
and the subscriber have the same addresses?
Answer: Pull Info
◉ True or False: When you schedule a walk-in appointment, the
system automatically selects the first available time slot for the
physician
Answer: True
◉ You are updating a patient's registration information. That patient
hands you her new insurance card. You look for the insurance in the
system but can't find it. What should you do?
A)Select a coverage with the closest name
B)Do not enter her insurance information
C)Select a generic coverage and enter information from the card
D)Call somebody who has more security than you to do the search
Answer: C
◉ Which of the following payment types can be partially refunded
using the POS Refund module?
A)Check
, B)Credit Card
C)Cash
Answer: Cash
◉ True or False: The front desk user can use the POS Refund module
to issue a refund from a last week's visit.
Answer: False
◉ True or False: It is possible to refund payments collected at the
front desk the same day they are collected.
Answer: True
◉ What is the purpose of counting the number of bills and recording
the check and their amounts?
Answer: Double checking money in system with money in drawer.
◉ Which button automatically matches the money you recorded
from your cash drawer with the money posted in the system?
Answer: Select All
◉ Charges go through the Charge router
A)Charge Router Charge Entry
QUESTIONS WITH SOLUTIONS GRADED A+
◉ When creating a coverage record in the system, you must choose
the correct ____________ and ____________ listed on the subscriber's
insurance card.
Answer: plan;ID
◉ True or False: A patient can have more than one guarantor
account.
Answer: True
◉ Which of the following is stored in the patient record? (Circle all
that apply)
A) Medical Record Number (MRN)
B)Emergency contacts
C)Clinical Documentation
D)Insurance Coverage
Answer: A,B,C
,◉ When you are entering subscriber information for a new
coverage, which button can you click to save you time if the patient
and the subscriber have the same addresses?
Answer: Pull Info
◉ True or False: When you schedule a walk-in appointment, the
system automatically selects the first available time slot for the
physician
Answer: True
◉ You are updating a patient's registration information. That patient
hands you her new insurance card. You look for the insurance in the
system but can't find it. What should you do?
A)Select a coverage with the closest name
B)Do not enter her insurance information
C)Select a generic coverage and enter information from the card
D)Call somebody who has more security than you to do the search
Answer: C
◉ Which of the following payment types can be partially refunded
using the POS Refund module?
A)Check
, B)Credit Card
C)Cash
Answer: Cash
◉ True or False: The front desk user can use the POS Refund module
to issue a refund from a last week's visit.
Answer: False
◉ True or False: It is possible to refund payments collected at the
front desk the same day they are collected.
Answer: True
◉ What is the purpose of counting the number of bills and recording
the check and their amounts?
Answer: Double checking money in system with money in drawer.
◉ Which button automatically matches the money you recorded
from your cash drawer with the money posted in the system?
Answer: Select All
◉ Charges go through the Charge router
A)Charge Router Charge Entry
