AGB 302 FINAL EXAM SCRIPT 2026
COMPLETE QUESTIONS AND ANSWERS
BUNDLED EXAMS
⩥Pfizer increases production of Zithromax® after finding that the
number of cases of blinding trachoma is increasing in parts of Africa.
Answer: Take Corrective Action
⩥Pfizer works with the World Health Organization to monitor the
number of cases of blinding trachoma in 19 countries. Answer: Measure
Performance
⩥Employee satisfaction is a common----- performance measure.
Answer: learning and growing
⩥A potential problem with using the balanced scorecard is that
managers may-------. Answer: underestimate the time needed
⩥By building employees' commitment to the organization, providing
intrinsic as well as extrinsic rewards, and allowing all employees to
monitor product quality, managers are using Answer: decentralized
control
,⩥The structure of the organization is flat, and authority comes from
expertise as much as formal position. Answer: decentralized control
⩥Managers believe employees will work hard when they feel
commitment to the organization. Answer: decentralized control
⩥Carlynn gives her employees detailed rules to follow and reviews their
work closely to make sure the rules were followed. Answer: hierarchical
control
⩥If you were hired as a manager at Recology CleanScapes, which of the
following would be parts of your job? Answer: Share financial measures
such as revenues, expenses, and profits with your employees
Help employees think like owners, taking responsibility for the financial
success of the company
⩥At a set time during the workweek, 6 to 12 members meet, identify
problems, and try to find solutions. These members are free to collect
data and take surveys. Many companies train people in team building
and problem solving. Answer: Quality circle
⩥At the Franklin Steel Products Plant in Franklin, Kentucky, employees
from the Dana Corporation's Perfect Circle Products unit manufacture as
many as 3,500 different part numbers, primarily for automakers Ford,
,General Motors, and DaimlerChrysler, as well as thousands of after-
market products. Despite the high-volume, high-mix environment, Dana
Franklin has maintained a 99% on-time delivery rate to customers since
2001. The philosophy here is that with each unit produced, with each
hour, with each day and each week, the plant gets just a little bit better.
Answer: Continuous improvement
⩥Carleton University in Canada reviewed the websites of 24 universities
and visited four leading universities to learn how to improve its housing
allocation services. Reductions in vacancy rates led to a $400,000 gross
revenue increase. Answer: benchmarking
⩥Which of the following factors is likely to have a positive impact on
the success of a TQM program? Answer: employees work at tasks that
require high skills
TQM motivates employees and enriches jobs
TQM is used to improve the problem-solving skills of all employees
⩥The U.S. Department of Labor has a Business Operations Center and
within it are different departments, such as the Office of Worker Safety
and Health and the Office of Small and Disadvantaged Business
Utilization, each with its own manager. These organizational units are ---
-----. Answer: responsibility centers
, ⩥To know whether the company can meet payroll at the end of the
week, managers look at the -------, which documents daily or weekly
cash inflow and outflow. Answer: cash budget
⩥If senior managers set budget targets for all the organization's units so
the unit managers will have to work within those limits, which of the
following approaches are they using? Answer: Top-down budgeting
⩥Bank of America's ------- provides information such as its interest
expense, or the interest the bank paid depositors, and its interest income,
or the interest it earned by investing deposits over a period of time. This
document also states the bank's other revenues and expenses for the time
period. Answer: income statement
⩥When managers want to measure how well its salespeople and website
are persuading people to buy products, they would calculate an ------ , in
this case purchases divided by customer contacts. Answer: activity ratio
⩥Which of the following items would be included in Arches & Arbors's
liabilities? Answer: Employee payroll obligations
Mortgage on existing store property
⩥In order for the deal to go through, you need to compare the owner's---
---and liabilities by looking at his ------ . But because you also want to
see the company's ----- , or net income, for a one-year period, you also
COMPLETE QUESTIONS AND ANSWERS
BUNDLED EXAMS
⩥Pfizer increases production of Zithromax® after finding that the
number of cases of blinding trachoma is increasing in parts of Africa.
Answer: Take Corrective Action
⩥Pfizer works with the World Health Organization to monitor the
number of cases of blinding trachoma in 19 countries. Answer: Measure
Performance
⩥Employee satisfaction is a common----- performance measure.
Answer: learning and growing
⩥A potential problem with using the balanced scorecard is that
managers may-------. Answer: underestimate the time needed
⩥By building employees' commitment to the organization, providing
intrinsic as well as extrinsic rewards, and allowing all employees to
monitor product quality, managers are using Answer: decentralized
control
,⩥The structure of the organization is flat, and authority comes from
expertise as much as formal position. Answer: decentralized control
⩥Managers believe employees will work hard when they feel
commitment to the organization. Answer: decentralized control
⩥Carlynn gives her employees detailed rules to follow and reviews their
work closely to make sure the rules were followed. Answer: hierarchical
control
⩥If you were hired as a manager at Recology CleanScapes, which of the
following would be parts of your job? Answer: Share financial measures
such as revenues, expenses, and profits with your employees
Help employees think like owners, taking responsibility for the financial
success of the company
⩥At a set time during the workweek, 6 to 12 members meet, identify
problems, and try to find solutions. These members are free to collect
data and take surveys. Many companies train people in team building
and problem solving. Answer: Quality circle
⩥At the Franklin Steel Products Plant in Franklin, Kentucky, employees
from the Dana Corporation's Perfect Circle Products unit manufacture as
many as 3,500 different part numbers, primarily for automakers Ford,
,General Motors, and DaimlerChrysler, as well as thousands of after-
market products. Despite the high-volume, high-mix environment, Dana
Franklin has maintained a 99% on-time delivery rate to customers since
2001. The philosophy here is that with each unit produced, with each
hour, with each day and each week, the plant gets just a little bit better.
Answer: Continuous improvement
⩥Carleton University in Canada reviewed the websites of 24 universities
and visited four leading universities to learn how to improve its housing
allocation services. Reductions in vacancy rates led to a $400,000 gross
revenue increase. Answer: benchmarking
⩥Which of the following factors is likely to have a positive impact on
the success of a TQM program? Answer: employees work at tasks that
require high skills
TQM motivates employees and enriches jobs
TQM is used to improve the problem-solving skills of all employees
⩥The U.S. Department of Labor has a Business Operations Center and
within it are different departments, such as the Office of Worker Safety
and Health and the Office of Small and Disadvantaged Business
Utilization, each with its own manager. These organizational units are ---
-----. Answer: responsibility centers
, ⩥To know whether the company can meet payroll at the end of the
week, managers look at the -------, which documents daily or weekly
cash inflow and outflow. Answer: cash budget
⩥If senior managers set budget targets for all the organization's units so
the unit managers will have to work within those limits, which of the
following approaches are they using? Answer: Top-down budgeting
⩥Bank of America's ------- provides information such as its interest
expense, or the interest the bank paid depositors, and its interest income,
or the interest it earned by investing deposits over a period of time. This
document also states the bank's other revenues and expenses for the time
period. Answer: income statement
⩥When managers want to measure how well its salespeople and website
are persuading people to buy products, they would calculate an ------ , in
this case purchases divided by customer contacts. Answer: activity ratio
⩥Which of the following items would be included in Arches & Arbors's
liabilities? Answer: Employee payroll obligations
Mortgage on existing store property
⩥In order for the deal to go through, you need to compare the owner's---
---and liabilities by looking at his ------ . But because you also want to
see the company's ----- , or net income, for a one-year period, you also
