Complete Study Guide with Questions
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1. Stories that convey the values, legends, and history of an organization are
called __________. - ANSWER corporate stories
2. The connections that link members of organization together through formal
and informal forms of interaction are __________. - ANSWER
communication networks
3. The way of thinking, acting, and viewing work shared by members of an
organization that reflects the organization's identity is known as
__________. - ANSWER organizational culture
4. A good introduction does which of the following? - ANSWER captures the
listeners' attention, motivates the audience to listen, provides the thesis
statement, and enhances the speaker's credibility
5. Four methods of reducing communication apprehension include
__________. - ANSWER positive visualization, cognitive restructuring,
systematic desensitization, skills training
6. The function of a transition in a speech is to __________. - ANSWER make
a connection from one main idea to another main idea
7. Which of the following is NOT one of the steps of the motivated sequence
pattern used to organize a persuasive speech? - ANSWER transition step
,8. Acting in ways that bring about expectations or judgments of others that
have been expressed to us is known as __________. - ANSWER self-
fulfilling prophecy
9. Jenny is looking through a popular women's magazine. She notices that most
of the advertisements deal with beauty, looking young, or losing weight.
These social values in the media are examples of __________. - ANSWER
the generalized other
10.Ray is very attentive and supportive to his son Robbie when he is sober, but
when Ray drinks he often ignores his son and sometimes verbally abuses
him. Robbie never knows which way his father will act. If the father is
Robbie's primary caregiver, Robbie is likely to develop which attachment
style __________. - ANSWER anxious ambivalent
11.The self changes over time as we engage in new experiences. - ANSWER
true
12.Things that others see in us but we do not see in ourselves are known in the
Johari Window as __________ information. - ANSWER blind
13.Bob and Patina respond to their tension by deciding to spend part of the
weekend together and part of it engaged in separate activities. This response
to relational dialectics is called __________. - ANSWER neutralization
14.Lisa wants some time alone because she feels a need to get in touch with
herself as an individual. However, she also feels the need to share
experiences with her partner Bob and cherishes the time they spend together.
The tension these different needs are generating within Lisa illustrates which
relational dialectic? - ANSWER autonomy/connection
, 15.The opposing and continuous tensions found in personal relationships are
known as __________. - ANSWER relationship dialects
16.The stage in an interracial relationship in which the couple struggles with
external pressures is __________. - ANSWER coping
17.The two greatest influences on initial attraction in romantic relationships are
__________. - ANSWER proximity and similarity
18.Self - ANSWER A multidimensional process that involves forming and
acting from social perspectives that arise and evolve in communication with
others and ourselves.
19.Generalized other - ANSWER The perspective that represents one's
perception of the rules, roles, and attitudes endorsed by one's group or
community.
20.Particular others - ANSWER Specific people who are significant to the self
and who influence the self's values, perspectives, and esteem.
21.Attachment styles - ANSWER The patterns of interaction between child and
primary caregiver that teach the child who (s)he is, who others are, and how
to approach relationships. There are 4 attachment styles.
22.Secure attachment style - ANSWER A style fostered by a caregiver who
communicates with an infant in consistently loving and attentive ways and
which inclines people to view themselves and others as worthy and to be
comfortable both alone and in intimate relationships.