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MNB1601: Business Management 1B
May/June Examination 2026 — Comprehensive Revision Guide
⋆ ⋄ ⋆ ⋄ ⋆ ⋄ ⋆ ⋄ ⋆
[ Economic & Management Sciences [
_ Exam Revision Guide
MNB1601
Module Code:
Business Management 1B
Module Name:
May/June 2023 - May/June 2025
Papers Covered:
70 Multiple Choice Questions
Exam Format:
3 Hours
Duration:
70
Total Marks:
Covers all six exam topics: Operations, HR, Marketing, Financial, Purchasing &
Supply, and Strategic Management.
Exam Revision Notes | MNB1601 | 2026
,MNB1601 | Exam Revision Business Management 1B
Topic 1: Operations Management Questions 1–21 (May/June 2024 & 2025)
Key Concept
Core Definition: Operations management is the design, planning, control and im-
provement of the transformation processes that convert inputs (materials, labour,
capital, information) into outputs (goods and services) that satisfy customer needs.
(1.1) Classification of Service Providers [1 mark]
Question: ORTIA (O.R. Tambo International Airport) cooperates with Rand and Lanse-
ria airports in the busiest airspace in Africa above Johannesburg. ORTIA can be classified
as providing __________ services.
1. Professional 2. Mass 3. Job 4. Continuous
Answer: Correct answer: 2 — Mass services.
Services are classified by the volume of customers processed and the degree of customisa-
tion offered:
• Professional services: Low volume, high customisation (e.g. doctors, lawyers).
• Mass services: High volume, low customisation. Airports process thousands of
passengers per day with standardised check-in, security, and boarding procedures.
ORTIA fits this category perfectly.
• Job services: One-off or very specific tasks tailored per customer.
• Continuous services: Used in manufacturing contexts (continuous production
lines).
¥ Example
Other mass-service examples: retail banks, public transport systems, fast-food
chains. All serve large numbers of customers through standardised processes.
Page 2 of 17
,MNB1601 | Exam Revision Business Management 1B
(1.2) Stages in Service Design [1 mark]
Question: ORTIA followed certain stages in the design of their services. Which one of
the following is NOT one of these stages?
1. Screening process 2. Evaluation and improvement 3. Work measurement 4.
Concept generation
Answer: Correct answer: 3 — Work measurement.
The standard stages of new service (or product) design are:
1. Concept generation — generating ideas for a new service.
2. Screening process — filtering feasible from infeasible concepts.
3. Preliminary design — outlining what the service will look like.
4. Evaluation and improvement — refining the design.
5. Prototyping and final design.
Work measurement is an operations control tool (time studies, standard times) used
after a service/product is already running — it is NOT a stage in the design process.
⋆ Exam Tip
Watch the word NOT. In MCQs, UNISA often asks you to identify the odd one
out. Learn to spot the concept that belongs to a different chapter entirely.
(1.3) Capacity Planning and Control [1 mark]
Question: Airport operations planning and control activities are aimed at
__________.
1. Reconciling the provision ability of the operations facility with the demand for specific
services.
2. Foreseeing how technology can improve a specific operational process.
3. Screening the concepts based on feasibility.
4. Generating different ideas for new services.
Page 3 of 17
, MNB1601 | Exam Revision Business Management 1B
Answer: Correct answer: 1 — Reconciling the provision ability with the
demand for specific services.
Capacity planning and control is about matching supply (what the facility can
provide) with demand (what customers need). For ORTIA this means ensuring enough
runways, gates, check-in counters, and staff to handle passenger volumes at any given
time. Options 3 and 4 relate to service design; option 2 relates to technology manage-
ment.
(1.4) Moving-Average Demand Forecasting [1 mark]
Question: If ORTIA decides to use the moving-average demand-forecasting technique,
this will __________.
1. Be used to evaluate the effect of different capacity plans graphically.
2. Involve shifting the responsibility for quality from operations management to the entire
business.
3. Be based on the availability of actual demand data over preceding periods.
4. Involve upgrading or replacing technology when necessary.
Answer: Correct answer: 3 — Be based on the availability of actual demand
data over preceding periods.
The moving-average method is a quantitative time-series forecasting technique that
calculates the average of actual demand over a specified number of past periods. As new
data arrives, the oldest period drops off and the newest adds on — the average “moves”
through time.
Key Concept
Demand in preceding n periods
P
Formula: Forecast =
n
Example: If demand over 3 months was 100, 120, 110, the 3-period moving aver-
age = 100+120+110
3 = 110 units.
Option 1 describes cumulative representation (graphs); option 2 relates to TQM; option
4 relates to technology replacement.
Page 4 of 17
]]
⋆
MNB1601: Business Management 1B
May/June Examination 2026 — Comprehensive Revision Guide
⋆ ⋄ ⋆ ⋄ ⋆ ⋄ ⋆ ⋄ ⋆
[ Economic & Management Sciences [
_ Exam Revision Guide
MNB1601
Module Code:
Business Management 1B
Module Name:
May/June 2023 - May/June 2025
Papers Covered:
70 Multiple Choice Questions
Exam Format:
3 Hours
Duration:
70
Total Marks:
Covers all six exam topics: Operations, HR, Marketing, Financial, Purchasing &
Supply, and Strategic Management.
Exam Revision Notes | MNB1601 | 2026
,MNB1601 | Exam Revision Business Management 1B
Topic 1: Operations Management Questions 1–21 (May/June 2024 & 2025)
Key Concept
Core Definition: Operations management is the design, planning, control and im-
provement of the transformation processes that convert inputs (materials, labour,
capital, information) into outputs (goods and services) that satisfy customer needs.
(1.1) Classification of Service Providers [1 mark]
Question: ORTIA (O.R. Tambo International Airport) cooperates with Rand and Lanse-
ria airports in the busiest airspace in Africa above Johannesburg. ORTIA can be classified
as providing __________ services.
1. Professional 2. Mass 3. Job 4. Continuous
Answer: Correct answer: 2 — Mass services.
Services are classified by the volume of customers processed and the degree of customisa-
tion offered:
• Professional services: Low volume, high customisation (e.g. doctors, lawyers).
• Mass services: High volume, low customisation. Airports process thousands of
passengers per day with standardised check-in, security, and boarding procedures.
ORTIA fits this category perfectly.
• Job services: One-off or very specific tasks tailored per customer.
• Continuous services: Used in manufacturing contexts (continuous production
lines).
¥ Example
Other mass-service examples: retail banks, public transport systems, fast-food
chains. All serve large numbers of customers through standardised processes.
Page 2 of 17
,MNB1601 | Exam Revision Business Management 1B
(1.2) Stages in Service Design [1 mark]
Question: ORTIA followed certain stages in the design of their services. Which one of
the following is NOT one of these stages?
1. Screening process 2. Evaluation and improvement 3. Work measurement 4.
Concept generation
Answer: Correct answer: 3 — Work measurement.
The standard stages of new service (or product) design are:
1. Concept generation — generating ideas for a new service.
2. Screening process — filtering feasible from infeasible concepts.
3. Preliminary design — outlining what the service will look like.
4. Evaluation and improvement — refining the design.
5. Prototyping and final design.
Work measurement is an operations control tool (time studies, standard times) used
after a service/product is already running — it is NOT a stage in the design process.
⋆ Exam Tip
Watch the word NOT. In MCQs, UNISA often asks you to identify the odd one
out. Learn to spot the concept that belongs to a different chapter entirely.
(1.3) Capacity Planning and Control [1 mark]
Question: Airport operations planning and control activities are aimed at
__________.
1. Reconciling the provision ability of the operations facility with the demand for specific
services.
2. Foreseeing how technology can improve a specific operational process.
3. Screening the concepts based on feasibility.
4. Generating different ideas for new services.
Page 3 of 17
, MNB1601 | Exam Revision Business Management 1B
Answer: Correct answer: 1 — Reconciling the provision ability with the
demand for specific services.
Capacity planning and control is about matching supply (what the facility can
provide) with demand (what customers need). For ORTIA this means ensuring enough
runways, gates, check-in counters, and staff to handle passenger volumes at any given
time. Options 3 and 4 relate to service design; option 2 relates to technology manage-
ment.
(1.4) Moving-Average Demand Forecasting [1 mark]
Question: If ORTIA decides to use the moving-average demand-forecasting technique,
this will __________.
1. Be used to evaluate the effect of different capacity plans graphically.
2. Involve shifting the responsibility for quality from operations management to the entire
business.
3. Be based on the availability of actual demand data over preceding periods.
4. Involve upgrading or replacing technology when necessary.
Answer: Correct answer: 3 — Be based on the availability of actual demand
data over preceding periods.
The moving-average method is a quantitative time-series forecasting technique that
calculates the average of actual demand over a specified number of past periods. As new
data arrives, the oldest period drops off and the newest adds on — the average “moves”
through time.
Key Concept
Demand in preceding n periods
P
Formula: Forecast =
n
Example: If demand over 3 months was 100, 120, 110, the 3-period moving aver-
age = 100+120+110
3 = 110 units.
Option 1 describes cumulative representation (graphs); option 2 relates to TQM; option
4 relates to technology replacement.
Page 4 of 17
