Operations and Supply Chain Management (16th Edition) — F. Robert Jacobs & Richard B. Chase (McGraw-Hill, 2021) Solution Manual / Instructor Solutions Manual (2025–2026 updated versions commonly sold by third-party academic marketplaces)

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,  TABLEOFCONTENTS x x




Chapter 1: Introduction x x




Chapter 2: Strategy x x




Chapter 3: Design of Products and Services C
x x x x x x x




hapter 4: Projects x x




Chapter 5: Strategic Capacity Management
x x x x x




Chapter 6: Learning Curves x x x




Chapter 7: Manufacturing Processes Chapte
x x x x




r 8: Facility Layout
x x x




Chapter 9: Service Processesx x x




Chapter 10: Waiting Line Analysis and Simulation Cha
x x x x x x x




pter 11: Process Design and Analysis
x x x x x




Chapter 12: Quality Management Chapte
x x x x




r 13: Statistical Quality Control Chapter 1
x x x x x x




4: Lean Supply Chains
x x x




Chapter 15: Logistics and Distribution Management C
x x x x x x




hapter 16: Global Sourcing and Procurement Chapter
x x x x x x




x 17: The Internet of Things and ERP Chapter 18: For
x x x x x x x x x




ecasting

Chapter 19: Sales and Operations Planning C
x x x x x x




hapter 20: Inventory Management
x x x




Chapter 21: Material Requirements Planning Chapter
x x x x x




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,22: Workcenter Scheduling
x x x




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, CHAPTER 1 x




OPERATIONS AND SUPPLY CHAIN MANAGEMENT x x x x




Discussion Questions
x



1. Using Exhibit 1.3 as a model, describe the source-make-deliver-
x x x x x x x x


return relationships in the following systems:
x x x x x x




a. An airline
x


Source: Aircraft manufacturer, in-flight food, repair parts, computer systems
x x x x x x x x


Make: Aircraft and flight crew scheduling, ground services provided at airports, airc raft
x x x x x x x x x x x x


maintenance and repair
x x x


Deliver: Outbound and arriving passenger service, baggage handling Re
x x x x x x x x


turn: Resolve any post-
x x x


service issues such as lost or damaged luggage
x x x x x x x




b. An automobile manufacturer
x x


Source: Suppliers of components and raw materials
x x x x x x


Make: Manufacturing of vehicles and components or subassemblies to be sold as sp are
x x x x x x x x x x x x x


parts
Deliver: Delivery to and sales from dealerships, delivery of spare parts to the whole sal
x x x x x x x x x x x x x x


e system x


Return: Warranty and recall repairs, trade-ins
x x x x x




c. A hospital
x


Source: Medical supplies, cleaning services, disposal services, food services, qualified per
x x x x x x x x x x


sonnel
Make: Inpatient rooms, outpatient clinics, emergency room, operating rooms Deliver:
x x x x x x x x x x


Scheduling patients, providing treatment, ambulance service, family counseli ng Return:
x x x x x x x x x


Billing errors, follow up visits
x x x x x




d. An insurance company
x x


Source: Supplies needed for the office, underwriters, legal authority to operate
x x x x x x x x x x




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