OPMA 3306 MIDTERM CH 1– 4 NAPIER
QUESTIONS COMPLETE WITH
CORRECT ANSWERS
\.Define: Operations & Supply Chain Management (OSCM) - ANSWERS✔-design,
operation, & improvement of the systems that create & deliver the firm's primary
products & services
\.What are the 3 elements that require integration to be successful in OSCM? -
ANSWERS✔-Strategy, Process, Analytics
\.Define: Process - ANSWERS✔-one or more activities that transforms inputs into
outputs
\.What are the 5 OSC process categories? - ANSWERS✔-Planning, Sourcing,
Making, Delivering, Returning
\.What is the Planning OSC process? - ANSWERS✔-the process needed to operate
an existing supply chain strategically - involves developing a set of metrics to
monitor efficiency & quality of the supply chain
, \.What is the Sourcing OSC process? - ANSWERS✔-selecting suppliers & all other
aspects of working w/ suppliers - pricing, delivery, shipment & payment processes
\.What is the Making OSC process? - ANSWERS✔-the actual production of
products & provision of services
\.What is the Delivering OSC process? - ANSWERS✔-the movement of products to
& from warehouse to customer - aka logistics process
\.What is the Returning OSC process? - ANSWERS✔-receiving products back from
customers & the after-sale support involved
\.What are examples of Pure Goods? - ANSWERS✔-food products, chemicals,
mining
\.What are examples of Core Goods? - ANSWERS✔-appliances, automobiles, data
storage systems
\.What are examples of Core Services? - ANSWERS✔-hotels, airlines, internet
service providers
\.What are examples of Pure Services? - ANSWERS✔-university, medical,
investment
QUESTIONS COMPLETE WITH
CORRECT ANSWERS
\.Define: Operations & Supply Chain Management (OSCM) - ANSWERS✔-design,
operation, & improvement of the systems that create & deliver the firm's primary
products & services
\.What are the 3 elements that require integration to be successful in OSCM? -
ANSWERS✔-Strategy, Process, Analytics
\.Define: Process - ANSWERS✔-one or more activities that transforms inputs into
outputs
\.What are the 5 OSC process categories? - ANSWERS✔-Planning, Sourcing,
Making, Delivering, Returning
\.What is the Planning OSC process? - ANSWERS✔-the process needed to operate
an existing supply chain strategically - involves developing a set of metrics to
monitor efficiency & quality of the supply chain
, \.What is the Sourcing OSC process? - ANSWERS✔-selecting suppliers & all other
aspects of working w/ suppliers - pricing, delivery, shipment & payment processes
\.What is the Making OSC process? - ANSWERS✔-the actual production of
products & provision of services
\.What is the Delivering OSC process? - ANSWERS✔-the movement of products to
& from warehouse to customer - aka logistics process
\.What is the Returning OSC process? - ANSWERS✔-receiving products back from
customers & the after-sale support involved
\.What are examples of Pure Goods? - ANSWERS✔-food products, chemicals,
mining
\.What are examples of Core Goods? - ANSWERS✔-appliances, automobiles, data
storage systems
\.What are examples of Core Services? - ANSWERS✔-hotels, airlines, internet
service providers
\.What are examples of Pure Services? - ANSWERS✔-university, medical,
investment
