OPMA 3306 EXAM 1 COMPLETE
QUESTIONS AND CORRECT ANSWERS
\.Operations and supply chain management (OSCM) - ANSWERS✔-the design,
operation, and improvement of the systems that create and deliver the firm's
primary products and services.
\.Operations - ANSWERS✔-refers to manufacturing and service processes that are
used to transform the resources employed by a firm into products desired by
customers.
\.Supply chain - ANSWERS✔-refers to processes that move information and
material to and from the manufacturing and service processes of the firm.
\.Processes - ANSWERS✔-one or more activities that transform inputs into
outputs.
\.Operations and Supply Chain Processes order: - ANSWERS✔-planning, sourcing,
making, delivering, and returning.
\.Planning - ANSWERS✔-consists of the processes needed to operate an existing
supply chain strategically. Here, a firm must determine how anticipated demand
will be met with available resources. A major aspect is developing a set of metrics
,to monitor the supply chain so that it is efficient and delivers high quality and
value to customers.
\.Sourcing - ANSWERS✔-involves the selection of suppliers that will deliver the
goods and services needed to create the firm's product. A set of pricing, delivery,
and payment processes are needed together with metrics for monitoring and
improving the relationships between partners of the firm. These processes include
receiving shipments, verifying them, transferring them to manufacturing facilities,
and authorizing supplier payments.
\.Making - ANSWERS✔-is where the major product is produced or the service is
provided. The step requires scheduling processes for workers and coordinating
material and other critical resources such as the equipment to support producing
or providing the service. Metrics that measure speed, quality, and worker
productivity are used to monitor these processes.
\.Delivering - ANSWERS✔-is also referred to as a logistics process. Carriers are
picked to move products to warehouses and customers, coordinate and schedule
the movement of goods and information through the supply network, develop
and operate a network of warehouses, and run the information systems that
manage the receipt of orders from customers and the invoicing systems that
collect payments from customers.
\.Returning - ANSWERS✔-involves processes for receiving worn-out, defective,
and excess products back from customers and support for customers who have
problems with delivered products. In the case of services, this may involve all
types of follow-up activities that are required for after-sales support.
, \.Five essential differences between services and goods: - ANSWERS✔-1. a service
is an intangible process that cannot be weighed or measured, whereas a good is a
tangible output of a process that has physical dimensions.
2. a service requires some degree of interaction with the customer for it to be a
service.
3. services, with the big exception of hard technologies such as automated teller
machines (ATMs) and information technologies such as answering machines and
automated Internet exchanges, are inherently heterogeneous—they vary from
day to day and even hour by hour as a function of the attitudes of the customers
and the servers.
4. services as a process are perishable and time dependent, and unlike goods,
they can't be stored.
5. the specifications of a service are defined and evaluated as a package of
features that affect the five senses.
\.Package of features - ANSWERS✔-Supporting facility (location, decoration,
layout, architectural appropriateness, supporting equipment)
Facilitating goods (variety, consistency, quantity of the physical goods that go with
the service; for example, the food items that accompany a meal service)
Explicit services (training of service personnel, consistency of service
performance, availability and access to the service, and comprehensiveness of the
service)
Implicit services (attitude of the servers, atmosphere, waiting time, status, privacy
and security, and convenience)
QUESTIONS AND CORRECT ANSWERS
\.Operations and supply chain management (OSCM) - ANSWERS✔-the design,
operation, and improvement of the systems that create and deliver the firm's
primary products and services.
\.Operations - ANSWERS✔-refers to manufacturing and service processes that are
used to transform the resources employed by a firm into products desired by
customers.
\.Supply chain - ANSWERS✔-refers to processes that move information and
material to and from the manufacturing and service processes of the firm.
\.Processes - ANSWERS✔-one or more activities that transform inputs into
outputs.
\.Operations and Supply Chain Processes order: - ANSWERS✔-planning, sourcing,
making, delivering, and returning.
\.Planning - ANSWERS✔-consists of the processes needed to operate an existing
supply chain strategically. Here, a firm must determine how anticipated demand
will be met with available resources. A major aspect is developing a set of metrics
,to monitor the supply chain so that it is efficient and delivers high quality and
value to customers.
\.Sourcing - ANSWERS✔-involves the selection of suppliers that will deliver the
goods and services needed to create the firm's product. A set of pricing, delivery,
and payment processes are needed together with metrics for monitoring and
improving the relationships between partners of the firm. These processes include
receiving shipments, verifying them, transferring them to manufacturing facilities,
and authorizing supplier payments.
\.Making - ANSWERS✔-is where the major product is produced or the service is
provided. The step requires scheduling processes for workers and coordinating
material and other critical resources such as the equipment to support producing
or providing the service. Metrics that measure speed, quality, and worker
productivity are used to monitor these processes.
\.Delivering - ANSWERS✔-is also referred to as a logistics process. Carriers are
picked to move products to warehouses and customers, coordinate and schedule
the movement of goods and information through the supply network, develop
and operate a network of warehouses, and run the information systems that
manage the receipt of orders from customers and the invoicing systems that
collect payments from customers.
\.Returning - ANSWERS✔-involves processes for receiving worn-out, defective,
and excess products back from customers and support for customers who have
problems with delivered products. In the case of services, this may involve all
types of follow-up activities that are required for after-sales support.
, \.Five essential differences between services and goods: - ANSWERS✔-1. a service
is an intangible process that cannot be weighed or measured, whereas a good is a
tangible output of a process that has physical dimensions.
2. a service requires some degree of interaction with the customer for it to be a
service.
3. services, with the big exception of hard technologies such as automated teller
machines (ATMs) and information technologies such as answering machines and
automated Internet exchanges, are inherently heterogeneous—they vary from
day to day and even hour by hour as a function of the attitudes of the customers
and the servers.
4. services as a process are perishable and time dependent, and unlike goods,
they can't be stored.
5. the specifications of a service are defined and evaluated as a package of
features that affect the five senses.
\.Package of features - ANSWERS✔-Supporting facility (location, decoration,
layout, architectural appropriateness, supporting equipment)
Facilitating goods (variety, consistency, quantity of the physical goods that go with
the service; for example, the food items that accompany a meal service)
Explicit services (training of service personnel, consistency of service
performance, availability and access to the service, and comprehensiveness of the
service)
Implicit services (attitude of the servers, atmosphere, waiting time, status, privacy
and security, and convenience)
