ISDS 3115 Exam 2
Study online at https://quizlet.com/_j705yx
1. Total Quality Man- continuously improving quality in products, services, and processes
agement
2. Key Ideas TQM continuous improvement
customer satisfaction
employee involvement
data-driven decision making
3. Who is responsible everyone in the organization
for quality?
4. Who is included in top management
the responsibility for managers
quality? employees
supplies
Quality is not just the department's job
5. Who develops the top management/leadership
quality culture?
6. Examples of who de- managers
velops the quality production workers
culture engineers
quality teams
Everyone needs to understand the tools to improve processes
7. Definitions of Quali- how well a product satisfies the customer
ty: User-based
8. Definitions of Qual- meeting design specifications
ity: manufactur-
ing-based
1/9
, ISDS 3115 Exam 2
Study online at https://quizlet.com/_j705yx
9. Definitions of Quali- measurable characteristics
ty: product-based ex: strength, durability, etc
10. Definitions of Quali- performance relative to price
ty: value-based
11. Types of con- used for measurable charts
trol charts: variable ex: weight, length, and temperature
charts
12. What type of charts variable charts
are X-charts and
R-charts?
13. Types of control monitors process average
charts: x-chart uses z or A2 constants
14. Types of control monitors process variation (range)
charts: R-chart uses D3 and D4 constants
15. Types of con- used for count data
trol charts: Attribute ex: defective items, complaints, and errors
Charts
16. Types of control monitors proportion defective
charts: P-chart
17. Types of control monitors number of defects
charts: C-chart
18. What types of charts Attribute Charts
are P-Charts and
C-Charts?
2/9
Study online at https://quizlet.com/_j705yx
1. Total Quality Man- continuously improving quality in products, services, and processes
agement
2. Key Ideas TQM continuous improvement
customer satisfaction
employee involvement
data-driven decision making
3. Who is responsible everyone in the organization
for quality?
4. Who is included in top management
the responsibility for managers
quality? employees
supplies
Quality is not just the department's job
5. Who develops the top management/leadership
quality culture?
6. Examples of who de- managers
velops the quality production workers
culture engineers
quality teams
Everyone needs to understand the tools to improve processes
7. Definitions of Quali- how well a product satisfies the customer
ty: User-based
8. Definitions of Qual- meeting design specifications
ity: manufactur-
ing-based
1/9
, ISDS 3115 Exam 2
Study online at https://quizlet.com/_j705yx
9. Definitions of Quali- measurable characteristics
ty: product-based ex: strength, durability, etc
10. Definitions of Quali- performance relative to price
ty: value-based
11. Types of con- used for measurable charts
trol charts: variable ex: weight, length, and temperature
charts
12. What type of charts variable charts
are X-charts and
R-charts?
13. Types of control monitors process average
charts: x-chart uses z or A2 constants
14. Types of control monitors process variation (range)
charts: R-chart uses D3 and D4 constants
15. Types of con- used for count data
trol charts: Attribute ex: defective items, complaints, and errors
Charts
16. Types of control monitors proportion defective
charts: P-chart
17. Types of control monitors number of defects
charts: C-chart
18. What types of charts Attribute Charts
are P-Charts and
C-Charts?
2/9
