Chapter 01 - The Operations Function
Chapter 1
The Operations Function
Multiple Choice Questions
1. Why is operations management a more encompassing term than production F F F F
management?
A. Operations management is concerned with multiple products and services
F F F F F F F F
B. Operations management refers to service as well as manufacturing organizations
F F F F F F F F F
C. Operations management is broader including the financing and marketing functions
F F F F F F F F F
D. Operations management makes use of the tools of quantitative analysis and computer
F F F F F F F F F F F F
systems
2. Which of the following functions is responsible for the actual movement of goods
F F F F F F F F F F F F F
and/or services across organizations?
F F F
A. Logistics
B. Operations
C. Purchasing
D. None of these
F F
3. Approximately, what percentage of the American workforce works in service
F F F F F F F F F F
industries?
A. 20%
B. 40%
C. 80%
D. 90%
4. The four decision areas in operations management are:
F F F F F F F
A. Planning, technology, inventory, and control
F F F F
B. Process, quality, capacity, and inventory
F F F F
C. Process, quality, technology, and capacity
F F F F
D. None of these
F F
,Chapter 01 - The Operations Function
5. A productive systems approach:
F F F
A. Views operations as a separate organizational function
F F F F F F
B. Must provide feedback information for control of process inputs and technology
F F F F F F F F F F
C. Is of limited use in service organizations
F F F F F F
D. Disregards human and social concerns F F F F
6. Capacity decisions: F
A. Include staffing and scheduling F F F
B. Include inventory control F F
C. Include defining product specifications
F F F
D. None of these F F
7. Inventory decisions involve: F F
A. Determining what to order, how much to order, and when to order F F F F F F F F F F F
B. Tracking the flow of materials F F F F
C. Managing the finished goods inventories F F F F
D. All of these
F F
8. The contemporary operations themes signify that:
F F F F F
A. More emphasis should be placed on manufacturing than on service industries
F F F F F F F F F F
B. Every operation should be externally directed to meet the customers' requirements
F F F F F F F F F F
C. Operations decisions should precede decisions in other functions in an organization
F F F F F F F F F F
D. To be competitive, strategies for operations should exclude broader supply chain issues
F F F F F F F F F F F
9. The essence of operations management can be described by:
F F F F F F F F
A. Process, capacity, and people F F F
B. Decisions, function, and process F F F
C. Planning, control, and organization F F F
D. Integrated planning and control F F F
,Chapter 01 - The Operations Function
10. Which of the following is not a contemporary theme in operations?
F F F F F F F F F F
A. Globalization of Operations F F
B. Lean Operations
F
C. Quality Teams F
D. Environmental Concerns and Sustainability F F F
11. The three primary functions that exist in most business organizations are:
F F F F F F F F F F
A. Operations, accounting, and finance F F F
B. Operations, production, and finance F F F
C. Production, marketing, and human resources
F F F F
D. Operations, finance, and marketing F F F
12. The three major functions of business organizations:
F F F F F F
A. Are mutually exclusive
F F
B. Function independently of each other
F F F F
C. Interface with each other F F F
D. Do not interface with each other
F F F F F
13. Which one of the following would not generally be classified as an input in a
F F F F F F F F F F F F F F F
university system?F
A. Staff
B. Facilities
C. Knowledge
D. Research
14. The four major decision responsibilities of operations management are:
F F F F F F F F
A. Process, quality, capacity, and human resources
F F F F F
B. Process, quality, human resources, and inventory
F F F F F
C. Quality, inventory, human resources, and capacity
F F F F F
D. Process, capacity, quality, and inventory
F F F F
, Chapter 01 - The Operations Function
15. Which of the following is not in the process category of the operations decision
F F F F F F F F F F F F F F
framework?
A. Layout of the facility F F F
B. Job design
F
C. The type of equipment and technology
F F F F F
D. Product or service inspection F F F
16. Supply chain management includes the integration of:
F F F F F F
A. Suppliers
B. Manufacturers
C. Customers
D. All of the above
F F F
17. The supply chain extends from:
F F F F
A. Supplier to manufacturing F F
B. Supplier to supplier F F
C. Dealer to customer F F
D. Supplier to customer F F
18. Supply chain management includes all of the following except:
F F F F F F F F
A. Purchasing
B. Inventory control F
C. Advertising
D. Customer service F
19. A comprehensive decision-making framework for operations includes:
F F F F F F
A. Consideration of other organizational functions F F F F
B. Consideration of operations in isolation of other functions F F F F F F F
C. Suppliers but not customers F F F
D. Customers but not suppliers F F F
Chapter 1
The Operations Function
Multiple Choice Questions
1. Why is operations management a more encompassing term than production F F F F
management?
A. Operations management is concerned with multiple products and services
F F F F F F F F
B. Operations management refers to service as well as manufacturing organizations
F F F F F F F F F
C. Operations management is broader including the financing and marketing functions
F F F F F F F F F
D. Operations management makes use of the tools of quantitative analysis and computer
F F F F F F F F F F F F
systems
2. Which of the following functions is responsible for the actual movement of goods
F F F F F F F F F F F F F
and/or services across organizations?
F F F
A. Logistics
B. Operations
C. Purchasing
D. None of these
F F
3. Approximately, what percentage of the American workforce works in service
F F F F F F F F F F
industries?
A. 20%
B. 40%
C. 80%
D. 90%
4. The four decision areas in operations management are:
F F F F F F F
A. Planning, technology, inventory, and control
F F F F
B. Process, quality, capacity, and inventory
F F F F
C. Process, quality, technology, and capacity
F F F F
D. None of these
F F
,Chapter 01 - The Operations Function
5. A productive systems approach:
F F F
A. Views operations as a separate organizational function
F F F F F F
B. Must provide feedback information for control of process inputs and technology
F F F F F F F F F F
C. Is of limited use in service organizations
F F F F F F
D. Disregards human and social concerns F F F F
6. Capacity decisions: F
A. Include staffing and scheduling F F F
B. Include inventory control F F
C. Include defining product specifications
F F F
D. None of these F F
7. Inventory decisions involve: F F
A. Determining what to order, how much to order, and when to order F F F F F F F F F F F
B. Tracking the flow of materials F F F F
C. Managing the finished goods inventories F F F F
D. All of these
F F
8. The contemporary operations themes signify that:
F F F F F
A. More emphasis should be placed on manufacturing than on service industries
F F F F F F F F F F
B. Every operation should be externally directed to meet the customers' requirements
F F F F F F F F F F
C. Operations decisions should precede decisions in other functions in an organization
F F F F F F F F F F
D. To be competitive, strategies for operations should exclude broader supply chain issues
F F F F F F F F F F F
9. The essence of operations management can be described by:
F F F F F F F F
A. Process, capacity, and people F F F
B. Decisions, function, and process F F F
C. Planning, control, and organization F F F
D. Integrated planning and control F F F
,Chapter 01 - The Operations Function
10. Which of the following is not a contemporary theme in operations?
F F F F F F F F F F
A. Globalization of Operations F F
B. Lean Operations
F
C. Quality Teams F
D. Environmental Concerns and Sustainability F F F
11. The three primary functions that exist in most business organizations are:
F F F F F F F F F F
A. Operations, accounting, and finance F F F
B. Operations, production, and finance F F F
C. Production, marketing, and human resources
F F F F
D. Operations, finance, and marketing F F F
12. The three major functions of business organizations:
F F F F F F
A. Are mutually exclusive
F F
B. Function independently of each other
F F F F
C. Interface with each other F F F
D. Do not interface with each other
F F F F F
13. Which one of the following would not generally be classified as an input in a
F F F F F F F F F F F F F F F
university system?F
A. Staff
B. Facilities
C. Knowledge
D. Research
14. The four major decision responsibilities of operations management are:
F F F F F F F F
A. Process, quality, capacity, and human resources
F F F F F
B. Process, quality, human resources, and inventory
F F F F F
C. Quality, inventory, human resources, and capacity
F F F F F
D. Process, capacity, quality, and inventory
F F F F
, Chapter 01 - The Operations Function
15. Which of the following is not in the process category of the operations decision
F F F F F F F F F F F F F F
framework?
A. Layout of the facility F F F
B. Job design
F
C. The type of equipment and technology
F F F F F
D. Product or service inspection F F F
16. Supply chain management includes the integration of:
F F F F F F
A. Suppliers
B. Manufacturers
C. Customers
D. All of the above
F F F
17. The supply chain extends from:
F F F F
A. Supplier to manufacturing F F
B. Supplier to supplier F F
C. Dealer to customer F F
D. Supplier to customer F F
18. Supply chain management includes all of the following except:
F F F F F F F F
A. Purchasing
B. Inventory control F
C. Advertising
D. Customer service F
19. A comprehensive decision-making framework for operations includes:
F F F F F F
A. Consideration of other organizational functions F F F F
B. Consideration of operations in isolation of other functions F F F F F F F
C. Suppliers but not customers F F F
D. Customers but not suppliers F F F
