GIANT EAGLE PHARMACY ONBOARDING
EXAM ACTUAL 2026 QUESTIONS AND
100% CORRECT ANSWERS
Safety, Ethics, and Core Protocols
Q1: What is "The Giant Eagle Promise"?
• A: Doing the right thing at Giant Eagle includes: following all
pharmacy laws and regulations and behaving in an ethical manner
at all times.
Q2: If asked to do something you believe is unethical, illegal, or observe
illegal activity, what should you do?
• A: Report the problem to your Pharmacy District Leader (PDL) or
confidentially to the Giant Eagle Ethics Hotline.
Q3: What is the number for the Giant Eagle Ethics Hotline?
• A: 1-800-498-8889.
Q4: What is the first priority in the event of a robbery?
• A: Remain calm and cooperate; keep your hands in sight and give
the person whatever they want.
Q5: What should you do immediately after a robbery?
• A: Activate the silent alarm, alert the store leader and pharmacy
district leader, and provide information/video to police.
, Q6: What does QCSCP stand for?
• A: Quality Customer Service and Compliance Program.
Q7: What is the purpose of the QCSCP?
• A: It establishes standards for quality management, supports
continuous quality improvement, and maintains compliance with
government and accreditation standards.
Q8: What is the main focus of the Continuous Quality Improvement
(CQI) program?
• A: It focuses on the process of root cause analysis, not the
individual.
Q9: What happens at CQI meetings?
• A: The team identifies, analyzes, and documents pharmacy
incidents and QREs (Quality Related Events). These meetings are
mandatory for all team members.
Q10: What does HIPAA stand for?
• A: Health Insurance Portability and Accountability Act.
Q11: What is the main requirement of HIPAA?
• A: To ensure the privacy of all patients' Protected Health
Information (PHI), passed in 1996.
Q12: What does DUR stand for and who performs it?
• A: Drug Utilization Review. It checks for drug interactions and
requires a review by the pharmacist.
EXAM ACTUAL 2026 QUESTIONS AND
100% CORRECT ANSWERS
Safety, Ethics, and Core Protocols
Q1: What is "The Giant Eagle Promise"?
• A: Doing the right thing at Giant Eagle includes: following all
pharmacy laws and regulations and behaving in an ethical manner
at all times.
Q2: If asked to do something you believe is unethical, illegal, or observe
illegal activity, what should you do?
• A: Report the problem to your Pharmacy District Leader (PDL) or
confidentially to the Giant Eagle Ethics Hotline.
Q3: What is the number for the Giant Eagle Ethics Hotline?
• A: 1-800-498-8889.
Q4: What is the first priority in the event of a robbery?
• A: Remain calm and cooperate; keep your hands in sight and give
the person whatever they want.
Q5: What should you do immediately after a robbery?
• A: Activate the silent alarm, alert the store leader and pharmacy
district leader, and provide information/video to police.
, Q6: What does QCSCP stand for?
• A: Quality Customer Service and Compliance Program.
Q7: What is the purpose of the QCSCP?
• A: It establishes standards for quality management, supports
continuous quality improvement, and maintains compliance with
government and accreditation standards.
Q8: What is the main focus of the Continuous Quality Improvement
(CQI) program?
• A: It focuses on the process of root cause analysis, not the
individual.
Q9: What happens at CQI meetings?
• A: The team identifies, analyzes, and documents pharmacy
incidents and QREs (Quality Related Events). These meetings are
mandatory for all team members.
Q10: What does HIPAA stand for?
• A: Health Insurance Portability and Accountability Act.
Q11: What is the main requirement of HIPAA?
• A: To ensure the privacy of all patients' Protected Health
Information (PHI), passed in 1996.
Q12: What does DUR stand for and who performs it?
• A: Drug Utilization Review. It checks for drug interactions and
requires a review by the pharmacist.
