LONDON DRUGS TRAINING
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ What is the London Drugs mission statement?.
Answer: To provide a superior shopping experience everyday!
◍ Cash deposit box.
Answer: Stores cheques, US cash, all $50 and $100 along with any excess
5$, 10$ and 20$ bills
◍ Terminal.
Answer: Another term for cash register
◍ Where must all stock arriving in the store come through?.
Answer: The receiving department
◍ Float.
Answer: The cash drawer starts with 150$
◍ What is the 25 foot rule?.
Answer: All questions referring to a product that lies within 25 feet of the
pharmacy department must be referred to a pharmacist.
◍ What are the rules regarding tobacco sales?.
Answer: 1. Must be 19 years or older to purchase tobacco2. Must ID anyone
who appear to be under the age of 30
◍ Blue cloth bag.
Answer: Stores finished paperwork and coupons
◍ What phone line is for customers and what phone line is for staff?.
, Answer: The general inquiry line is for customers and the DISA line is for
staff
◍ When do you need to wear a safety reflective vest?.
Answer: When you are on shift and outside
◍ Checker aid.
Answer: Step by step instructions of terminal procedures And protection
plan purchase
◍ Employees are responsible to:.
Answer: 1. Work safely, promote a safe working environment, and
contribute towards a safe and healthy work environment2. Follow all
company safety policies and procedures3. Report all injuries immediately to
a member of management
◍ Security tape.
Answer: Used by electronics to big to fit in a bag has tape on corner of box
◍ Ppp/ purchase protection plan.
Answer: Covers 2 years beyond manufacturing
◍ What has to be done in the event of a spill?.
Answer: 1. Barricade the spill2. Remain in the area and attend
◍ Where is gum chewing allowed?.
Answer: Outside and in the staff room
◍ Where are media requests referred?.
Answer: To a member of management
◍ It's the costumers responsibility to activate protection plan within.
Answer: 30 days either online or by phone
◍ What is required before you can use your employee discount card?.
Answer: The card must be signed
◍ London drugs refund policy.
Answer: We guarantee what we sell
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ What is the London Drugs mission statement?.
Answer: To provide a superior shopping experience everyday!
◍ Cash deposit box.
Answer: Stores cheques, US cash, all $50 and $100 along with any excess
5$, 10$ and 20$ bills
◍ Terminal.
Answer: Another term for cash register
◍ Where must all stock arriving in the store come through?.
Answer: The receiving department
◍ Float.
Answer: The cash drawer starts with 150$
◍ What is the 25 foot rule?.
Answer: All questions referring to a product that lies within 25 feet of the
pharmacy department must be referred to a pharmacist.
◍ What are the rules regarding tobacco sales?.
Answer: 1. Must be 19 years or older to purchase tobacco2. Must ID anyone
who appear to be under the age of 30
◍ Blue cloth bag.
Answer: Stores finished paperwork and coupons
◍ What phone line is for customers and what phone line is for staff?.
, Answer: The general inquiry line is for customers and the DISA line is for
staff
◍ When do you need to wear a safety reflective vest?.
Answer: When you are on shift and outside
◍ Checker aid.
Answer: Step by step instructions of terminal procedures And protection
plan purchase
◍ Employees are responsible to:.
Answer: 1. Work safely, promote a safe working environment, and
contribute towards a safe and healthy work environment2. Follow all
company safety policies and procedures3. Report all injuries immediately to
a member of management
◍ Security tape.
Answer: Used by electronics to big to fit in a bag has tape on corner of box
◍ Ppp/ purchase protection plan.
Answer: Covers 2 years beyond manufacturing
◍ What has to be done in the event of a spill?.
Answer: 1. Barricade the spill2. Remain in the area and attend
◍ Where is gum chewing allowed?.
Answer: Outside and in the staff room
◍ Where are media requests referred?.
Answer: To a member of management
◍ It's the costumers responsibility to activate protection plan within.
Answer: 30 days either online or by phone
◍ What is required before you can use your employee discount card?.
Answer: The card must be signed
◍ London drugs refund policy.
Answer: We guarantee what we sell
