UNIT I The Critical Triad: Decision Making, Management, and Leadership
ff f ff ff ff ff ff ff
Chapter 1 ff
Decision Making, Problem Solving, Critical Thinking, and Clinical Reasoning: R ff f ff ff ff ff ff ff ff
equisites for Successful Leadership and Management
ff ff ff ff ff
Chapter 2 Classical Views of Leadership and Management
ff ff ff ff ff ff
Chapter 3 Twenty-First-Century Thinking About Leadership and Management
ff ff ff ff ff ff
UNIT II ff
Foundation for Effective Leadership and Management: Ethics, Law, and A
ff ff ff ff ff ff ff ff ff
dvocacy
Chapter 4 ff Ethical Issues ff
Chapter 5 ff Legal and Legislative Issues
ff ff ff
Chapter 6 ff Patient, Subordinate, Workplace, and Professional Advocacy
ff ff ff ff ff
UNIT III Roles and Functions in Planning
ff f f ff ff ff ff ff
Chapter 7 ff
Organizational Planning C ff ff
hapter 8 ffPlanned Change ff
Chapter 9 Time Management
ff ff
Chapter 10 ff
Fiscal Planning and Health Care Reimbursement C ff ff f f ff ff
hapter 11 ff Career Planning and Development in Nursing ff ff ff ff ff
UNIT IV Roles and Functions in Organizing
ff f f ff ff ff ff
Chapter 12 Organizational Structure
ff ff
Chapter 13 ff
Organizational, Political, and Personal Power f f ff f ff
Chapter 14 Organizing Patient Care
ff ff ff
UNIT V Roles and Functions in Staffing
ff ff ff ff ff
Chapter 15 ff
Employee Recruitment, Selection, Placement, and Onboarding C f f ff ff f ff
hapter 16 ff
Educating and Socializing Staff in a Learning Organization Cha ff ff ff ff ff ff ff ff
pter 17
ff Staffing Needs and Scheduling Policies ff ff ff ff
UNIT VI Roles and Functions in Directing
ff f f ff ff ff ff
Chapter 18 Creating a Motivating Climate
ff ff ff ff
Chapter 19 ff
Organizational, Interpersonal, and Group Communication in Team Building C ff ff ff ff ff f ff ff
hapter 20 ffDelegation
Chapter 21 Conflict, Workplace Violence, and Negotiation
ff ff ff ff ff
Chapter 22 Collective Bargaining, Unionization, and Employment Laws
ff ff ff ff ff ff
UNIT VII Roles and Functions in Controlling
ff ff ff ff ff ff
Chapter 23 ff
Quality Control in Creating a Culture of Patient Safety C ff ff ff ff ff ff ff ff ff
hapter 24 ff Performance Appraisal ff
Chapter 25 ff
Problem Employees: Rule Breakers, Marginal Employees, and Those With S ff f ff ff ff ff ff ff ff
ubstance Use Disorder ff ff
,Chapter 01: Decision making, problem solving critical thinking and
ff ff ff ff ff ff ff ff
clinical reasoning: request for successful management and leadership
ff ff ff ff ff ff ff ff
MULTIPLE QUESTIONS
ff
1. What statement is true regarding decision making?
ff ff ff ff ff ff
A) It is an analysis of a situation ff ff ff ff ff ff
B) It is closely related to evaluation
ff ff ff ff ff
C) It involves choosing between courses of action
ff ff ff ff ff ff
D) It is dependent upon finding the cause of aproblem A
f f f f f f f f f ff
NSWER: C ff
Feedback:
Decision making is a complex cognitive process often defined as choosing a particular co
ff ff ff ff ff ff ff ff ff ff ff ff ff
urse of action. Problem solving is part of decision making and is a systematic process that fo
ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff f
cuses on analyzing a difficult situation. Critical thinking, sometimes referred to as reflective t
f ff ff f ff ff ff ff ff ff ff ff ff
hinking, is related to evaluation and has a broader scope than decision making and proble
ff ff ff ff ff ff ff ff ff ff ff ff ff ff
m solving.
ff
2. What is a weakness of the traditional problem-solving model?
ff ff ff ff ff ff ff ff
A) Its need for implementation time ff ff ff ff
B) Its lack of a step requiring evaluation of results
ff ff ff ff ff ff ff ff
C) Its failure to gather sufficient data ff ff ff ff ff
D) Its failure to evaluate alternatives ff f ff ff ff
ANSWER: A ff
Feedback:
The traditional problem-
ff ff
solving model is less effective when time constraints are a consideration. Decision making
ff ff ff ff ff ff ff ff ff ff f ff f
can occur without the full analysis required in problem solving. Because problem solving att
f ff ff f ff ff ff f ff ff ff ff ff
empts to identify the root problem in situations, much time and energy are spent on identif
ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
ying the real problem.
ff ff ff
3. Which of the following statements is true regarding decision making?
ff ff ff ff ff ff ff ff ff
A) Scientific methods provideidentical decisions bydifferent individuals for the sa f f f f f f f f f ff
me problems ff
B) Decisions are greatly influenced by each person's value system ff ff ff ff ff ff ff ff
C) Personal beliefs can be adjusted for when the scientific approach to problem sol f f ff ff ff f ff f f ff ff ff
ving is used ff ff
D) Past experience has little to do with the qualityof the decision AN
ff ff ff ff ff ff ff f f f f ff
SWER: B ff
Feedback:
Values, life experience, individual preference, and individual ways of thinking will influe
ff ff ff ff ff ff ff ff ff ff ff
nce aperson's decision making. No matter how objective the criteria will be, value judgments
ff f ff ff ff ff f f f ff ff ff ff ff f
will always play a part in a person's decision making, either consciously or subconsciously
f ff ff ff ff ff ff ff ff ff ff ff ff ff
.
, 4. What influences the quality of a decision most often?
ff ff ff ff ff ff ff ff
A) Thedecision maker's immediate superior f ff ff ff
B) The type of decision that needs to be made ff ff ff ff ff ff ff ff
C) Questions asked and alternatives generated ff ff ff ff
D) The time of daythe decision is made A f f f f f f f ff
NSWER: C ff
Feedback:
The greater the number of alternatives that can be generated bythe decision maker, the better
f f ff ff f ff ff ff ff ff f ff ff ff ff ff
the final decision will be. The alternatives generated and the final choices are limited by ea
ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
ch person's value system.
ff ff ff
5. What does knowledge about good decision-making lead one to believe?
ff ff ff ff ff ff ff ff ff
A) Good decision makers are usually right-brain, intuitive thinkers ff ff ff ff ff ff ff
B) Effective decision makers are sensitive to the situation and to others ff ff ff ff ff ff ff ff ff ff
C) Good decisions are usually made by left-brain, logical thinkers ff ff ff ff ff ff ff ff
D) Good decision makingrequires analytical rather than creative processes A
f f f f f f f f ff
NSWER: B ff
Feedback:
Good decision makers seem to have antennae that make them particularly sensitive to othe
ff ff ff ff ff ff ff ff ff ff ff ff ff
r people and situations. Left-
ff ff ff ff
brain thinkers are typically better at processing language, logic, numbers, and sequential or
ff ff ff ff ff ff ff f f f f f
dering, whereas right-brain thinkers excel at nonverbal ideation and holistic synthesizing.
f f f f f ff ff ff ff ff
6. What is the best definition of decision making?
ff ff ff ff ff ff ff
A) The planning process of management ff ff ff ff
B) The evaluation phase of the executive role ff ff ff ff ff ff
C) One step in the problem-solving process ff ff ff ff ff
D) Required to justifythe need forscarce items A f f f f f f f ff
NSWER: C ff
Feedback:
Decision making is a complex, cognitive process often defined as choosing a particular cours
f f ff f ff f ff f ff ff ff f ff
e of action. Decision making, one step in the problem-
ff ff ff ff ff ff ff ff ff
solving process, is an important task that relies heavily on critical thinking and clinical rea
ff ff ff ff ff ff ff ff ff ff ff ff ff ff
soning skills. ff