AT&T TKT II EXAM STUDY GUIDE
2026/2027 ACCURATE QUESTIONS WITH
CORRECT DETAILED SOLUTIONS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. volt is a measure of: - ANSWER ✔ Electromotive Force, or , Electrical
Potential
2. What is the equation to solve for power (P)? - ANSWER ✔ P = V(I),
power = volt x current
3. Define Coloumbs Law - ANSWER ✔ The SI unit of a electrical charge,
equal to the quantity of electricity conveyed in one second by a current of
one ampere
4. What is Ohm's law equation? - ANSWER ✔ voltage = current x resistance,
v=i(r)
(I) or (a) sometimes (e) in ohms law is known as ? - ANSWER ✔
An Ampere (amps)
5. What is the base unit of charge? - ANSWER ✔ A Coloumb
6. In conventional Current Flow; What direction does electrons flow? -
ANSWER ✔ From positive to negative
7. In real life what direction do electrons actually flow? - ANSWER ✔ From
negative to positive (not used for electric engineering)
8. The flow of electric charge that regularly reverse in polarity is said to be ? -
ANSWER ✔ Alternating Current ( A/C)
,9. ______ ______ is the one directional flow of an electric charge. - ANSWER
✔ Direct Current ( D/C)
10.In a RCL circuit the phase difference between Voltage & Current is said to
be ? - ANSWER ✔ Less than 90 degrees
11.Solve for V; if the current is set to 2a, with a resistance of 15 ohms. What is
the Voltage? - ANSWER ✔ 30v
12.Solve for i; in a series circuit the voltage is 20v and there are two resistors @
4ohms and 1ohms. What is the current value? - ANSWER ✔ 4 amps
13.Solve for R; voltage is at 50v with a current of 25 amps . What is the value
of the resistor ? - ANSWER ✔ 2 ohms
14.A computer uses _____ to communicate data between its components -
ANSWER ✔ Buses
15.If you have a Ethernet cable loose from your router to your computer , what
layer issue is that a part of? - ANSWER ✔ Physical
16.What layer does a router operate in the OSI MODEL ? - ANSWER ✔
Network Layer.
17.What layer does a Hub operate in the OSI MODEL? - ANSWER ✔
Physical layer
18.What layer does a switch operate in the OSI MODEL? - ANSWER ✔ Data
Link layer
19.What layer is HTTP, FTP, POP, DNS & SMTP used in OSI model? -
ANSWER ✔ Application Layer
20.Which of the following is NOT a physical layer component in the OSI
MODEL?
A: Ethernet Cables
, B: Hub
C: Ethernet Switch
D: cat5 - ANSWER ✔ C: Ethernet switch , (operates in Data link layer)
21.Amperes - ANSWER ✔ The rate of electron flow, the unit for measuring
electrical current; the abbreviation is amp.
22.decreases - ANSWER ✔ When the frequency of the applied voltage
increases capacitive reactance increases, decreases, or remains the same.
23.6.5 k - ANSWER ✔ Convert 6500 ohms to K ohms
24..033 - ANSWER ✔ Convert 33 mili amps to amps
25.True/apparent - ANSWER ✔ In an AC current, if the power factor = .5,
then the ________ power is 1/2 the __________ power
26.less than 90 degrees - ANSWER ✔ In the RCL circuit, the phase difference
between voltage and current is ____________
27.what is the third AT&T key behavior? - ANSWER ✔ Give customer your
undivided attention
28.What is the first thing you do once you have accessed an account and why is
it important? - ANSWER ✔ Tenure. Let's them know we appreciate them.
29.Name 6 things you are going to look for when analyzing an account. -
ANSWER ✔ Available for NEXT/upgrade?
How much data used?
Protection?
Wired available?
FAN?
Opportunity to add a line?
30.What is the importance of checking to see if the account has a FAN attached
to it? - ANSWER ✔ To see if the customer is eligible for a discount from
their job. Opens the floor to a small biz conversation.
2026/2027 ACCURATE QUESTIONS WITH
CORRECT DETAILED SOLUTIONS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. volt is a measure of: - ANSWER ✔ Electromotive Force, or , Electrical
Potential
2. What is the equation to solve for power (P)? - ANSWER ✔ P = V(I),
power = volt x current
3. Define Coloumbs Law - ANSWER ✔ The SI unit of a electrical charge,
equal to the quantity of electricity conveyed in one second by a current of
one ampere
4. What is Ohm's law equation? - ANSWER ✔ voltage = current x resistance,
v=i(r)
(I) or (a) sometimes (e) in ohms law is known as ? - ANSWER ✔
An Ampere (amps)
5. What is the base unit of charge? - ANSWER ✔ A Coloumb
6. In conventional Current Flow; What direction does electrons flow? -
ANSWER ✔ From positive to negative
7. In real life what direction do electrons actually flow? - ANSWER ✔ From
negative to positive (not used for electric engineering)
8. The flow of electric charge that regularly reverse in polarity is said to be ? -
ANSWER ✔ Alternating Current ( A/C)
,9. ______ ______ is the one directional flow of an electric charge. - ANSWER
✔ Direct Current ( D/C)
10.In a RCL circuit the phase difference between Voltage & Current is said to
be ? - ANSWER ✔ Less than 90 degrees
11.Solve for V; if the current is set to 2a, with a resistance of 15 ohms. What is
the Voltage? - ANSWER ✔ 30v
12.Solve for i; in a series circuit the voltage is 20v and there are two resistors @
4ohms and 1ohms. What is the current value? - ANSWER ✔ 4 amps
13.Solve for R; voltage is at 50v with a current of 25 amps . What is the value
of the resistor ? - ANSWER ✔ 2 ohms
14.A computer uses _____ to communicate data between its components -
ANSWER ✔ Buses
15.If you have a Ethernet cable loose from your router to your computer , what
layer issue is that a part of? - ANSWER ✔ Physical
16.What layer does a router operate in the OSI MODEL ? - ANSWER ✔
Network Layer.
17.What layer does a Hub operate in the OSI MODEL? - ANSWER ✔
Physical layer
18.What layer does a switch operate in the OSI MODEL? - ANSWER ✔ Data
Link layer
19.What layer is HTTP, FTP, POP, DNS & SMTP used in OSI model? -
ANSWER ✔ Application Layer
20.Which of the following is NOT a physical layer component in the OSI
MODEL?
A: Ethernet Cables
, B: Hub
C: Ethernet Switch
D: cat5 - ANSWER ✔ C: Ethernet switch , (operates in Data link layer)
21.Amperes - ANSWER ✔ The rate of electron flow, the unit for measuring
electrical current; the abbreviation is amp.
22.decreases - ANSWER ✔ When the frequency of the applied voltage
increases capacitive reactance increases, decreases, or remains the same.
23.6.5 k - ANSWER ✔ Convert 6500 ohms to K ohms
24..033 - ANSWER ✔ Convert 33 mili amps to amps
25.True/apparent - ANSWER ✔ In an AC current, if the power factor = .5,
then the ________ power is 1/2 the __________ power
26.less than 90 degrees - ANSWER ✔ In the RCL circuit, the phase difference
between voltage and current is ____________
27.what is the third AT&T key behavior? - ANSWER ✔ Give customer your
undivided attention
28.What is the first thing you do once you have accessed an account and why is
it important? - ANSWER ✔ Tenure. Let's them know we appreciate them.
29.Name 6 things you are going to look for when analyzing an account. -
ANSWER ✔ Available for NEXT/upgrade?
How much data used?
Protection?
Wired available?
FAN?
Opportunity to add a line?
30.What is the importance of checking to see if the account has a FAN attached
to it? - ANSWER ✔ To see if the customer is eligible for a discount from
their job. Opens the floor to a small biz conversation.
