QUESTIONS WITH CORRECT
ANSWERS GRADED A+
◍ cognitive reframing.
Answer: A process of changing an individual's perceptions of stress by
reassessing a situation and replacing irrational beliefs.
◍ Planning.
Answer: Setting goals and deciding how to achieve them; also, coping with
uncertainty by formulating future courses of action to achieve specified
results
◍ Plan.
Answer: A document that outlines how goals are going to be met
◍ Business model.
Answer: Outline of need the firm will fill, the operations of the business, its
components and functions, as well as the expected revenues and expenses
◍ 3 reasons to adopt planning and strategic management.
Answer: 1. provide direction and momentum2. Encourage new ideas3.
Develop a sustainable competitive advantage
◍ 3 Attributes for the planning process.
Answer: 1. mission statement2. Vision statement3. Values Statement
◍ Mission statement.
Answer: What is our reason for being? Statement that expresses the purpose
of the organization. What are our major strengths and competitive
advantages?
◍ Vision Statement.
, Answer: What do we want to become? Statement that expresses what the
organization should become and where it wants to go strategically
◍ Five Distortions in Perception.
Answer: 1. stereotyping2. implicit bias3. halo effect4. recency effect5.
casual attribution
◍ Barriers to diversity.
Answer: 1. stereotypes and prejudices2. fear of discrimination against
majority group members3. resistance to diversity program priorities4.
unsupportive social atmosphere5. lack of support for family demands6. lack
of support for career-building steps
◍ Values Statement.
Answer: What values do we want to emphasize? Expresses what the
company stands for, its core priorities, the values its employees embody,
and what its products contribute to the world
◍ Mission.
Answer: purpose or reason for being
◍ glass ceiling.
Answer: A metaphor alluding to the invisible barriers that prevent minorities
and women from being promoted to top corporate positions.
◍ Vision.
Answer: A long-term goal describing "what" an organization wants to
become; it is a clear sense of the future and the actions needed to get there
◍ Clarity.
Answer: Employees understand the vision statement
◍ 2 types of Stress.
Answer: Type A personality: is characterized by a constant feeling of
working against the clock and a strong sense of competitivenessBurnout: a
form of exhaustion caused by constantly feeling swamped. It's a result of
excessive and prolonged emotional, physical, and mental stress.
, ◍ Future Focus.
Answer: The vision statement describes the future, not the current state
◍ Abstractness and challenge.
Answer: The future is described as hypothetical and difficult, but
achievable.
◍ Idealism.
Answer: The future is portrayed as being highly desirable
◍ Strategic planning.
Answer: Determines what the organization's long-term goals should be for
the next one to five years with the resources they expect to have available
◍ Tactical planning.
Answer: Determining what contributions departments or similar work units
can make with their given resources during the next 6 months to 2 years;
done by middle management
◍ Operational planning.
Answer: Determining how to accomplish specific tasks with available
resources within the next 1-week to 1-year period; done by first-line
managers
◍ positive reinforcement.
Answer: increasing behaviors by presenting positive reinforcers. A positive
reinforcer is any stimulus that, when presented after a response, strengthens
the response.
◍ Goals/Objectives.
Answer: a specific commitment to achieve a measurable result within a
stated period of time
◍ Long-term goals.
Answer: Tend to span 1 to 5 years and focus on achieving the strategies
identified in a company's strategic plan
◍ Strategic goals.