PAPER 2026 QUESTIONS AND SOLUTIONS
GRADED A+
●● D. A division of labor
Answer: ________ is the arrangement of having discrete parts of a task
done by different people.
A. An organization chart
B. A common purpose
C. The chain of command
D. A division of labor
●● C. Are less likely to accept change.
Answer: When there is a climate of mistrust, employees,
A. Focus only on individual incentives.
B. Tend to create conflict.
C. Are less likely to accept change.
D. Are more likely to build strong relationships.
●● A. Innovation
,Answer: As CEO of a successful tech start-up, Ricardo likely
understands that ________ hinges on taking risks and can result in
failure.
A. Innovation
B. Intervention
C. Unfreezing
D. Execution
●● A. Unfreeze, Change and Refreeze.
Answer: To explain how to initiate, manage, and stabilize planned
change, Kurt Lewin developed a model with three stages. Choose the
correct three.
A. unfreeze, change, and refreeze
B. freeze, thaw, and refreeze
C. refreeze, freeze, and unfreeze
D. thaw, innovate, and execute
●● A. diagnosis, intervention, and evaluation
Answer: The organizational development (OD) process has three steps:
________, accompanied by feedback.
A. diagnosis, intervention, and evaluation
B. evaluation, data collection, and diagnosis
C. intervention, implementation, and execution
, D. management, revitalization, and adaptation
●● B. Innovative
Answer: When a grocery store chain adopts a new practice of its
competitors by staying open 24 hours a day, requiring employees to
work flexible schedules, it is implementing a(n) ________ change.
A. Adaptive
B. Innovative
C. Reactive
D. Radically innovative
●● B. self-affirmations.
Answer: Kylie has been practicing repeating phrases such as, "I know I
don't wear the latest fashions, but I am comfortable. Surely others feel
like I do." Her boss has also told her to consider meditation as it can help
her practice these
A. Adaptive Changes
B. Self-affirmation
C. Change agent characteristics
D. Interventions
●● True
Answer: The systems model of change consists of three parts: inputs,
target elements of change, and outputs.