BUSMHR 3200 EXAM 1 REVIEW PAPER 2026
FULL QUESTION SET AND ACCURATE
SOLUTIONS
◉ Rules that dictate which types of emotions are expected and
appropriate.
Answer: Emotion display norms
◉ The effort required to display emotions that one is not really
feeling (i.e., call center representatives must try to always be
courteous and happy on the phone despite getting angry calls all
day).
Answer: Emotional labor
◉ One's ability to monitor one's own emotions and those of others,
to discriminate among them, and to use this information to guide
one's thinking and actions.
Answer: Emotional intelligence
◉ used to collectively describe the vast number of attributes (for
example, traits and behaviors) that describe you as a person.
Answer: Broad category
,◉ Fixed vs. Flexible Individual Differences.
Answer: Fixed: stable over time and across situations; difficult to
change
Flexible: change over time from situation to situation; can be altered
more easily
◉ Maria is a manager for Greens and Grits. Maria would like to
improve job satisfaction for her employees. She can most efficiently
accomplish this by implementing different policies dealing with.
Answer: Emotions
◉ Emotions can change psychological and/or physiological states.
Answer: True
◉ Felt emotions are usually displayed at work..
Answer: False
◉ Positive emotions may result from positive events.
Answer: True
◉ Emotions may occur from past or possible future events..
Answer: True
,◉ Which of the following individual differences is the most fixed?.
Answer: Intelligence
◉ Emotions are relatively stable responses to a specific target, such
as a person, information, experience, or event.
Answer: False
(Not stable)
◉ Emotions can be positive and negative.
Answer: True
◉ Felt versus displayed emotions can be different.
Answer: True
◉ Emotion display norms dictate which types of emotions are
expected and appropriate.
Answer: True
◉ Individuals with better emotional intelligence may be related to
better social relationships..
Answer: True
, ◉ Emotional intelligence is not related to social awareness but is
related to relationship management.
Answer: False
(Can be related to both)
◉ Emotional intelligence is related to self-awareness and self-
management.
Answer: True
◉ Selection is based more on fixed individual attributes than on
flexible individualattributes.
Answer: True
◉ Managements manage more fixed individual differences of a given
workforce to increase work performance.
Answer: False
(Flexible)
◉ Some individual attributes change from situation to situation.
Answer: True
◉ Which of the following individual differences is the most fixed?.
FULL QUESTION SET AND ACCURATE
SOLUTIONS
◉ Rules that dictate which types of emotions are expected and
appropriate.
Answer: Emotion display norms
◉ The effort required to display emotions that one is not really
feeling (i.e., call center representatives must try to always be
courteous and happy on the phone despite getting angry calls all
day).
Answer: Emotional labor
◉ One's ability to monitor one's own emotions and those of others,
to discriminate among them, and to use this information to guide
one's thinking and actions.
Answer: Emotional intelligence
◉ used to collectively describe the vast number of attributes (for
example, traits and behaviors) that describe you as a person.
Answer: Broad category
,◉ Fixed vs. Flexible Individual Differences.
Answer: Fixed: stable over time and across situations; difficult to
change
Flexible: change over time from situation to situation; can be altered
more easily
◉ Maria is a manager for Greens and Grits. Maria would like to
improve job satisfaction for her employees. She can most efficiently
accomplish this by implementing different policies dealing with.
Answer: Emotions
◉ Emotions can change psychological and/or physiological states.
Answer: True
◉ Felt emotions are usually displayed at work..
Answer: False
◉ Positive emotions may result from positive events.
Answer: True
◉ Emotions may occur from past or possible future events..
Answer: True
,◉ Which of the following individual differences is the most fixed?.
Answer: Intelligence
◉ Emotions are relatively stable responses to a specific target, such
as a person, information, experience, or event.
Answer: False
(Not stable)
◉ Emotions can be positive and negative.
Answer: True
◉ Felt versus displayed emotions can be different.
Answer: True
◉ Emotion display norms dictate which types of emotions are
expected and appropriate.
Answer: True
◉ Individuals with better emotional intelligence may be related to
better social relationships..
Answer: True
, ◉ Emotional intelligence is not related to social awareness but is
related to relationship management.
Answer: False
(Can be related to both)
◉ Emotional intelligence is related to self-awareness and self-
management.
Answer: True
◉ Selection is based more on fixed individual attributes than on
flexible individualattributes.
Answer: True
◉ Managements manage more fixed individual differences of a given
workforce to increase work performance.
Answer: False
(Flexible)
◉ Some individual attributes change from situation to situation.
Answer: True
◉ Which of the following individual differences is the most fixed?.
