TICO EXAM (2026-2027) QUESTIONS AND
CORRECT ANSWERS GRADED A+
A consumer who wishes to make a standard claim on the Compensation Fund for
travel services paid for but not provided must do so
a. any time; there is no limitation
b. immediately
c. within three months of the registrant's or end supplier's failure
d. within six months of the registrant's or end supplier's failure
d. within six months of the registrant's or end supplier's failure
According to the Travel Industry Act, 2002, which of the following must be
compliant with the Education Standards in a travel agency?
a. all staff no matter what their role is in the agency
b. all staff providing information about travel services to the public
c. only the owner of the agency
d. only the owner and the supervisor/manager of the agency
b. all staff providing information about travel services to the public
What is the maximum penalty for a corporation that commits an offence under the
Travel Industry Act, 2002?
a. $250,000
b. $50,000
,c. two years less a day in prison
d. $50,000 and two years less a day in prison
a. $250,000
Which of the following must register under the Travel Industry Act, 2002?
a. an end supplier
b. a travel agency in North Bay
c. a travel agency in Saskatoon
d. an educational institution in Ottawa
b. a travel agency in North Bay
"Sales in Ontario" refers to
a. the amount paid to or through a travel agent or travel wholesaler for services
sold in Ontario during a given period of time
b. the amount paid to travel agents only, for services sold to Ontario consumers
during a given period of time
c. the amount paid to travel wholesalers only, for all travel bookings originating in
Ontario during a given period of time
d. an annual list of travelers who booked through an Ontario-registered travel agent
or wholesaler
a. the amount paid to or through a travel agent or travel wholesaler for services
sold in Ontario during a given period of time
,When registrants provide a security deposit, how many annual financial statements
must they file before being eligible to have the security deposit returned?
a. none
b. one annual financial statement
c. two annual financial statements
d. two consecutive annual financial statements
d. two consecutive annual financial statements
ABC agency has been in business for six months. The advertising bill must be
paid. Can ABC take money from the company trust account to pay the bill?
a. yes, but only after money is transferred from the general account to the trust
account
b. yes, because the trust account can be used for operating expenses such as
advertising
c. no, because only the general account can be used for operating expenses
d. no, because ABC does not have to maintain a trust account after being in
business for six months
c. no, because only the general account can be used for operating expenses
A consumer is dissatisfied with a vacation tour package purchased from a travel
agent at ABC Travel in Ontario. Who should the consumer approach first to make
a complaint?
a. TICO
b. Ministry of Consumer Services
c. ABC Travel
d. a lawyer
, c. ABC Travel
Which of the following statements is NOT TRUE, when it comes to describing
TICO's role in attempting to resolve disputes between consumers and registrants?
a. TICO has the authority to impose a settlement in a dispute.
b. TICO will hear complaints between a consumer and an unregistered travel
agent.
c. TICO staff will review the complaint against the requirements of the Act and
Regulation to determine if the registrant met their obligations.
d. A complainant must fill out a complaint form and include information and
supporting documents.
a. TICO has the authority to impose a settlement in a dispute.
Which one of the following complaints would NOT be heard by the Complaints
Committee of TICO?
a. a registrant feels that he is being unfairly targeted for TICO inspections
b. a registrant wishes to dispute a Notice of Proposal to Revoke Registration
c. a consumer is unhappy with the action that TICO took against a registrant
d. a registrant is dissatisfied with the services provided by TICO staff
b. a registrant wishes to dispute a Notice of Proposal to Revoke Registration
If a person refuses to comply with the Travel Industry Act,2002 or Ontario
Regulation 26/05, TICO can take a number of actions to correct the situation.
Which of the following would TICO NOT be able to do?
a. apply to the Superior Court of Justice for an order directing the person to comply
CORRECT ANSWERS GRADED A+
A consumer who wishes to make a standard claim on the Compensation Fund for
travel services paid for but not provided must do so
a. any time; there is no limitation
b. immediately
c. within three months of the registrant's or end supplier's failure
d. within six months of the registrant's or end supplier's failure
d. within six months of the registrant's or end supplier's failure
According to the Travel Industry Act, 2002, which of the following must be
compliant with the Education Standards in a travel agency?
a. all staff no matter what their role is in the agency
b. all staff providing information about travel services to the public
c. only the owner of the agency
d. only the owner and the supervisor/manager of the agency
b. all staff providing information about travel services to the public
What is the maximum penalty for a corporation that commits an offence under the
Travel Industry Act, 2002?
a. $250,000
b. $50,000
,c. two years less a day in prison
d. $50,000 and two years less a day in prison
a. $250,000
Which of the following must register under the Travel Industry Act, 2002?
a. an end supplier
b. a travel agency in North Bay
c. a travel agency in Saskatoon
d. an educational institution in Ottawa
b. a travel agency in North Bay
"Sales in Ontario" refers to
a. the amount paid to or through a travel agent or travel wholesaler for services
sold in Ontario during a given period of time
b. the amount paid to travel agents only, for services sold to Ontario consumers
during a given period of time
c. the amount paid to travel wholesalers only, for all travel bookings originating in
Ontario during a given period of time
d. an annual list of travelers who booked through an Ontario-registered travel agent
or wholesaler
a. the amount paid to or through a travel agent or travel wholesaler for services
sold in Ontario during a given period of time
,When registrants provide a security deposit, how many annual financial statements
must they file before being eligible to have the security deposit returned?
a. none
b. one annual financial statement
c. two annual financial statements
d. two consecutive annual financial statements
d. two consecutive annual financial statements
ABC agency has been in business for six months. The advertising bill must be
paid. Can ABC take money from the company trust account to pay the bill?
a. yes, but only after money is transferred from the general account to the trust
account
b. yes, because the trust account can be used for operating expenses such as
advertising
c. no, because only the general account can be used for operating expenses
d. no, because ABC does not have to maintain a trust account after being in
business for six months
c. no, because only the general account can be used for operating expenses
A consumer is dissatisfied with a vacation tour package purchased from a travel
agent at ABC Travel in Ontario. Who should the consumer approach first to make
a complaint?
a. TICO
b. Ministry of Consumer Services
c. ABC Travel
d. a lawyer
, c. ABC Travel
Which of the following statements is NOT TRUE, when it comes to describing
TICO's role in attempting to resolve disputes between consumers and registrants?
a. TICO has the authority to impose a settlement in a dispute.
b. TICO will hear complaints between a consumer and an unregistered travel
agent.
c. TICO staff will review the complaint against the requirements of the Act and
Regulation to determine if the registrant met their obligations.
d. A complainant must fill out a complaint form and include information and
supporting documents.
a. TICO has the authority to impose a settlement in a dispute.
Which one of the following complaints would NOT be heard by the Complaints
Committee of TICO?
a. a registrant feels that he is being unfairly targeted for TICO inspections
b. a registrant wishes to dispute a Notice of Proposal to Revoke Registration
c. a consumer is unhappy with the action that TICO took against a registrant
d. a registrant is dissatisfied with the services provided by TICO staff
b. a registrant wishes to dispute a Notice of Proposal to Revoke Registration
If a person refuses to comply with the Travel Industry Act,2002 or Ontario
Regulation 26/05, TICO can take a number of actions to correct the situation.
Which of the following would TICO NOT be able to do?
a. apply to the Superior Court of Justice for an order directing the person to comply
