PGA 3.0 LEVEL 2 ACTUAL EXAM PAPER
2026 QUESTIONS AND SOLUTIONS
GRADED A+
◉ From a functional perspective, a vendor is what kind of resource?
Answer: financial resource
◉ What must exist for a facility to have a positive culture?
Answer: resources
◉ What would a typical organizational chart of a golf operation
show?
Answer: staff roles & the relationships between them
◉ What is the most likely determinant of the complexity of a
facility's organizational chart?
Answer: size of facility and number of resources
◉ Staff is considered a tangible resource?
Answer: true
,◉ What intangible resource is key to enabling and facilitating peak
performance?
Answer: culture
◉ How can facilities foster a positive culture?
Answer: open communication and discussion
◉ "Identify staffing needs" is ones of the staff management roles in
running a golf operation
Answer: true
◉ High-performance profiling is a tool that can be used to
communicate a uniform set of facility-wide expectations for all
employees
Answer: true
◉ What should a manager consider when determining the number
of employees needed to run an operation?
Answer: human resources it will take
◉ What is the advantage of asking open-ended questions during the
interview process?
, Answer: lead to unbiased answers
◉ Reduced training needs is one of the anticipated benefits of
adopting new point of sale system technology
Answer: false
◉ What is the first step in acquiring a new technology-based
system?
Answer: assess facility needs
◉ Why should employees be involved in creating and revising
policies or procedures?
Answer: encourages staff to buy-in to the guidelines it sets out
◉ Promotion is one of the four "Ps" of marketing
Answer: true
◉ What does the American Marketing Association refer to as a
name, term, sign, symbol or design, or combination of them intended
to identify the goods and services of a seller?
Answer: brand
2026 QUESTIONS AND SOLUTIONS
GRADED A+
◉ From a functional perspective, a vendor is what kind of resource?
Answer: financial resource
◉ What must exist for a facility to have a positive culture?
Answer: resources
◉ What would a typical organizational chart of a golf operation
show?
Answer: staff roles & the relationships between them
◉ What is the most likely determinant of the complexity of a
facility's organizational chart?
Answer: size of facility and number of resources
◉ Staff is considered a tangible resource?
Answer: true
,◉ What intangible resource is key to enabling and facilitating peak
performance?
Answer: culture
◉ How can facilities foster a positive culture?
Answer: open communication and discussion
◉ "Identify staffing needs" is ones of the staff management roles in
running a golf operation
Answer: true
◉ High-performance profiling is a tool that can be used to
communicate a uniform set of facility-wide expectations for all
employees
Answer: true
◉ What should a manager consider when determining the number
of employees needed to run an operation?
Answer: human resources it will take
◉ What is the advantage of asking open-ended questions during the
interview process?
, Answer: lead to unbiased answers
◉ Reduced training needs is one of the anticipated benefits of
adopting new point of sale system technology
Answer: false
◉ What is the first step in acquiring a new technology-based
system?
Answer: assess facility needs
◉ Why should employees be involved in creating and revising
policies or procedures?
Answer: encourages staff to buy-in to the guidelines it sets out
◉ Promotion is one of the four "Ps" of marketing
Answer: true
◉ What does the American Marketing Association refer to as a
name, term, sign, symbol or design, or combination of them intended
to identify the goods and services of a seller?
Answer: brand
