Some characteristics of Web 2.0 include: (requires multiple answers)
-thin client environment
-more desktop apps needed to browse the web
-user generated content
-simpler web sites - Answers thin client environment, user generated content
Which of the following are goals/characteristics of Social Media Marketing? (Requires multiple
answers)
-slow interaction with users and dissemination of information
-create a sense of community
-instant, wide-spread dissemination of information
-thick client browser needed - Answers create a sense of community, instant, wide-spread
dissemination of information
How do Social Media Platforms get revenue?
-users
-ISP's
-advertisers
-none of the above - Answers advertisers
Which of the following two Social Media sites are the most used? (requires multiple answers)
-Youtube
-Tiktok - Answers Facebook, Youtube
John runs a small, but popular bakery in Harrisonburg. Many of his customers are JMU students. He
maintains a Facebook site to post pictures of his latest creations. A user who claims to be a regular
customer posts a picture on the Facebook site of one of John's cakes stating that the cake had a funny
taste and was sagging on one side when he took it out of the box. John believes that the poster often
complains about John's products. What should John's response be?
-ask the customer to return to the shop for a refund or new cake
-not respond at all
-delete the post
-stalk the user on Facebook - Answers ask the customer to return to the shop for a refund or a new
cake
Which of the following is a responsibility of the IT department in an organization? (multiple answers
required)
-set overall company strategic policy
-develop and maintain IT infrastructure and services
-provision and de-provision user accounts
-support the mission and operations of the company - Answers develop and maintain IT
infrastructure and services, provision and de-provision user accounts, support the mission and
operations of the company
What are some the challenges facing IT departments today? (requires multiple answers)
-data security issues in the age of social media
-computer hardware difficult to find
-outsourcing vs on premise operations
-BYOD issues - Answers data security issues in the age of social media, outsourcing vs on premise
operations, BYOD issues
What are some important aspects of employment law and good management? (requires multiple
answers)