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ASE C1 Automobile Service Consultant certification
EXAM ACTUAL VERIFIED EXAM QUESTIONS AND
CORRECT ANSWERS.pdf
On a vehicle with a illuminated MIL, the technician vines a
stored P0420 DTC. The service consultant should explain
to the customer that.
A clearing the DTC should be the first step in the
diagnostic process
B diagnosis should be performed to determine the cause
of the DTC
C the DTC is dangerous, requiring immediate repair
D the vehicles catalytic converter has failed and must be
replaced - Answer-The correct answer is B
The service consultant should always recommend
diagnosis be performed to determine the root cause of a
customer's concern. This allows the Shop to gather the
facts and details about the customers concern and
increase the success of the shop in solving the problem.
While servicing a vehicle, additional maintenance and
repair items are discovered. Service consultant A says that
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an estimate for the cost of the repair should be completed.
Service consultant B says that the parts needed should be
ordered. Who is right?
A service consultant A
B service consultant B
C both A and B
D neither A or B - Answer-The correct answer is A
To facilitate sales opportunities, as soon should be created
for any additional maintenance and repair items that may
be discovered during service. Technicians A's statement is
true. It is not a best practice to order parts until the
customer is approved a supplemental estimate. Technician
B statement is false .
A customer calls requesting information about a type of
engine coolant to use in their vehicle. The service
consultant should.
A ask the customer to drive the vehicle in for inspection
B obtain more detail details from the customer and advise
accordingly
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C advise the customer to look in the radiator to determine
the coolant color
D advise the customer to look under the vehicle for signs
of leakage - Answer-The correct answer is B
It is important to establish the exact details of the situation
before advising the customer. For example, it may be a
bad idea to have the customer drive the vehicle that is low
on coolant. The customer should never advise to open the
cooling system and the coolant color is not a good
indicator of type of coolant.
The service consultant is concerned about squeaking
noise coming from the front of the vehicle. The service
consultant should first
A tell the customer about possible causes of the noise
B recommend the appropriate mileage based
maintenance service
C give an estimate based upon the most likely cause
D prepare a work order from the description of the
symptoms - Answer-The correct answer is D
The customer's concern should be documented on the
work order. The service consultant should not discuss
ASE C1 Automobile Service Consultant certification
EXAM ACTUAL VERIFIED EXAM QUESTIONS AND
CORRECT ANSWERS.pdf
On a vehicle with a illuminated MIL, the technician vines a
stored P0420 DTC. The service consultant should explain
to the customer that.
A clearing the DTC should be the first step in the
diagnostic process
B diagnosis should be performed to determine the cause
of the DTC
C the DTC is dangerous, requiring immediate repair
D the vehicles catalytic converter has failed and must be
replaced - Answer-The correct answer is B
The service consultant should always recommend
diagnosis be performed to determine the root cause of a
customer's concern. This allows the Shop to gather the
facts and details about the customers concern and
increase the success of the shop in solving the problem.
While servicing a vehicle, additional maintenance and
repair items are discovered. Service consultant A says that
,2|Page
an estimate for the cost of the repair should be completed.
Service consultant B says that the parts needed should be
ordered. Who is right?
A service consultant A
B service consultant B
C both A and B
D neither A or B - Answer-The correct answer is A
To facilitate sales opportunities, as soon should be created
for any additional maintenance and repair items that may
be discovered during service. Technicians A's statement is
true. It is not a best practice to order parts until the
customer is approved a supplemental estimate. Technician
B statement is false .
A customer calls requesting information about a type of
engine coolant to use in their vehicle. The service
consultant should.
A ask the customer to drive the vehicle in for inspection
B obtain more detail details from the customer and advise
accordingly
, 3|Page
C advise the customer to look in the radiator to determine
the coolant color
D advise the customer to look under the vehicle for signs
of leakage - Answer-The correct answer is B
It is important to establish the exact details of the situation
before advising the customer. For example, it may be a
bad idea to have the customer drive the vehicle that is low
on coolant. The customer should never advise to open the
cooling system and the coolant color is not a good
indicator of type of coolant.
The service consultant is concerned about squeaking
noise coming from the front of the vehicle. The service
consultant should first
A tell the customer about possible causes of the noise
B recommend the appropriate mileage based
maintenance service
C give an estimate based upon the most likely cause
D prepare a work order from the description of the
symptoms - Answer-The correct answer is D
The customer's concern should be documented on the
work order. The service consultant should not discuss
