1|Page
Automobile Service Consultant certification ASE C1
EXAM ACTUAL VERIFIED EXAM QUESTIONS AND
CORRECT ANSWERS|| NEWEST EXAM!!.pdf
What's the best way to deal with a customer who is angry
and has begun to shout at you about a problem with a
repair you've done on his vehicle?
oooo
Say you're sorry for the inconvenience and attempt to get
the problem fixed immediately
Excuse yourself and let the customer cool off
Pull the repair records and ask the customer to repeat his
complaint until he gets tired of shouting
Raise your voice and shut him down - Answer-Say you're
sorry for the inconvenience and attempt to get the problem
fixed immediately
Service consultant A says the front and rear suspension
should always be checked as part of a wheel alignment.
Service Consultant B says it's wise to suggest the
suspension be checked but it does not need to precede a
wheel alignment. Who is correct?
oooo
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Both A and B
Service Consultant A
Neither A nor B
Service Consultant B - Answer-Service Consultant B
A customer comes in complaining of overheating, poor
performance, and occasional white vapor coming from the
tailpipe after the engine is warmed up. What would be the
most likely cause of the problem?
oooo
Defective thermostat
Slipping fan clutch
Leaking valve guide seals
Internal combustion leak - Answer-Internal combustion
leak
A port fuel injection system uses one fuel injector for each:
oooo
Manifold rail
Cylinder
Cylinder bank
,3|Page
Side of the throttle body - Answer-Side of the throttle body
A tire with a speed rating of H marked on the sidewall is
safe for speeds up to:
oooo
130 mph
99 mph
119 mph
186 mph - Answer-186 mph
Service Consultant A says the thermostat stays closed to
facilitate warmup, then opens. Service Consultant B says
the way to correct an overheating problem is to change
the heat range of the thermostat. Who is correct?
oooo
Both A and B
Neither A nor B
Service Consultant B
Service Consultant A - Answer-Service Consultant A
The vehicle identification number (VIN) is located on the
dash on the left side of the windshield.
, 4|Page
oooo
Sometimes
False
Only on vintage cars - Answer-Only on vintage cars
Which item is not a part of a disc brake caliper assembly?
oooo
Outboard shoe
Metering valve
Piston
Bleeder valve - Answer-Bleeder valve
Which of the following does not protect against electrical
damage?
oooo
Diode
Fuse
Circuit breaker
Fusible link - Answer-Fusible link
Automobile Service Consultant certification ASE C1
EXAM ACTUAL VERIFIED EXAM QUESTIONS AND
CORRECT ANSWERS|| NEWEST EXAM!!.pdf
What's the best way to deal with a customer who is angry
and has begun to shout at you about a problem with a
repair you've done on his vehicle?
oooo
Say you're sorry for the inconvenience and attempt to get
the problem fixed immediately
Excuse yourself and let the customer cool off
Pull the repair records and ask the customer to repeat his
complaint until he gets tired of shouting
Raise your voice and shut him down - Answer-Say you're
sorry for the inconvenience and attempt to get the problem
fixed immediately
Service consultant A says the front and rear suspension
should always be checked as part of a wheel alignment.
Service Consultant B says it's wise to suggest the
suspension be checked but it does not need to precede a
wheel alignment. Who is correct?
oooo
,2|Page
Both A and B
Service Consultant A
Neither A nor B
Service Consultant B - Answer-Service Consultant B
A customer comes in complaining of overheating, poor
performance, and occasional white vapor coming from the
tailpipe after the engine is warmed up. What would be the
most likely cause of the problem?
oooo
Defective thermostat
Slipping fan clutch
Leaking valve guide seals
Internal combustion leak - Answer-Internal combustion
leak
A port fuel injection system uses one fuel injector for each:
oooo
Manifold rail
Cylinder
Cylinder bank
,3|Page
Side of the throttle body - Answer-Side of the throttle body
A tire with a speed rating of H marked on the sidewall is
safe for speeds up to:
oooo
130 mph
99 mph
119 mph
186 mph - Answer-186 mph
Service Consultant A says the thermostat stays closed to
facilitate warmup, then opens. Service Consultant B says
the way to correct an overheating problem is to change
the heat range of the thermostat. Who is correct?
oooo
Both A and B
Neither A nor B
Service Consultant B
Service Consultant A - Answer-Service Consultant A
The vehicle identification number (VIN) is located on the
dash on the left side of the windshield.
, 4|Page
oooo
Sometimes
False
Only on vintage cars - Answer-Only on vintage cars
Which item is not a part of a disc brake caliper assembly?
oooo
Outboard shoe
Metering valve
Piston
Bleeder valve - Answer-Bleeder valve
Which of the following does not protect against electrical
damage?
oooo
Diode
Fuse
Circuit breaker
Fusible link - Answer-Fusible link
