MGT 103 - CHAPTER 11 EXAM QUESTIONS WITH VERIFIED SOLUTIONS LATEST UPDATE 2026
1) As a process, leadership can be defined as:
A) the practice of empowering employees to participate in organizational decision making.
B) the set of characteristics attributed to individuals who are perceived to be leaders.
C) the use of noncoercive influence to shape an organization's goals.
D) the ability to assess business process performance.
E) the ability to adjust to and understand the changes in a workplace. - Answers C
1) As a property, leadership can be best defined as:
A) the practice of empowering employees to participate in organizational decision making.
B) a set of belief that supports the practice of interpersonal risk taking in teams.
C) the ability to shape employee behavior without using force.
D) the ability to adjust to and understand changes in the workplace.
E) a set of characteristics found in people who can influence the behavior of others. - Answers E
1) Which of the following is an example of a good leader in the context of business?
A) A person who relies on force to lead people
B) A person who disobeys authority
C) A person who is a dictator
D) A person who can influence others
E) A person who is efficient and does not delegate his or her duties - Answers D
1) Christine is in charge of managing the marketing team at her office. To be an efficient leader, she
should:
A) affect the behavior of others only through coercion.
B) use her power only in ways that are ethical.
C) defy all forms of authority.
D) engage in freeriding.
E) encourage instances of groupthink. - Answers B
1) When leaders decide to either give salary increases to their employees or withhold any salary
increases, which of the following types of power do they exercise?
A) Coercive B) Reward C) Informal D) Expert E) Referent - Answers B
1) Punishment involves the use of _____ power.
A) legitimateB) rewardC) referentD) expertE) coercive - Answers E
1) Karl is fond of saying, "Remember, half the doctors you see graduated in the bottom of their class."
Karl is attempting to limit the _____ power of physicians
A) expertB) legitimateC) referentD) rewardE) coercive - Answers A
1) Bullies in the workplace use sarcasm, humiliation, and fear to influence others. This is a form of
_____ power.
A) expertB) legitimateC) referentD) rewardE) coercive - Answers E
1) A supervisor's frequent use of coercion involves the:
A) use of distortion.
B) use of extinction.
C) use of positive reinforcement.
D) loss of leadership.
E) loss of persuasion. - Answers D
1) One of the reasons Steve Jobs was very successful at Apple was his charisma. From this
observation, we can infer that he had _____ power.
A) referent
B) reward
C) legitimate
D) coercive
E) expert - Answers A
1) When an organization promotes someone, it sends a signal to everyone that the person is
competent. This gives the person _____ power
A) legitimate B) technological C) reward D) referent E) coercive - Answers A
1) A news producer has the authority to choose which reporter will get to cover important news items
and which reporter will cover trivial news items. The news producer uses this authority to recognize
the hard work of reporters. Which of the following types of power is the producer using in this case?
, A) Referent
B) Expert
C) Reward
D) Coercive
E) Informal - Answers C
1) Bill Lennox is a good man. He demonstrates high moral standards with every decision he takes and
inspires others to follow suit. From the given information, we can say that he has _____ power.
A) legitimate
B) technological
C) expert
D) referent
E) coercive - Answers D
1) The first organized approach to studying leadership focused on
A) leadership behavior
B) leadership traits.
C) rewards expected.
D) situational favorableness.
E) leader-member relations. - Answers B
1) The behavior that is called "job-centered leader behavior" in the Michigan studies is similar to the
behavior called _____ behavior in the Ohio State studies.
A) initiating-structure
B) consideration
C) concern for production
D) concern for people
E) employee-centered leader - Answers A
1) Abbott, a shoe manufacturing company, strives to keep its workers satisfied. As many of them are
working mothers, the company allows flexible time shifts. CEO Miles White says, "One of the most
important things we can do for working families today is to help them lead healthier lives." According
to the Michigan studies, White is demonstrating _____ behavior. - Answers D) employee-centered
leader
1) In the Ohio State studies, employees of supervisors who ranked high on initiating structure:
A) reflected low absence rates.
B) were high performers.
C) expressed high levels of satisfaction.
D) had low productivity.
E) were confused about the leader-subordinate role. - Answers B
1) At the opposite ends of the single continuum used by the Michigan studies are the leader's:
A) initiating-structure behavior and consideration behavior.
B) job-centered leader behavior and employee-centered leader behavior.
C) concern for production and concern for people.
D) task-oriented behavior and relationship-oriented behavior.
E) traits reflecting the hierarchical theory x and traits reflecting the innovative theory y. - Answers B
1) The CEO at Green Inc. has established that employees at the workplace should adhere to the
vertical communication system. She has established fixed work flow systems and strictly monitors
these processes. The steps taken by the CEO at Green Inc. reflect the _____ behavior of leaders
suggested by the Ohio State studies.
A) consideration
B) initiating structure
C) employee-centered
D) job-centered
E) authoritative - Answers B
1) In the Managerial Grid, the ideal manager behavior is represented by a 9,9 "team" manager, who
has high concern for both:
A) structure and people.
B) people and production.
C) leadership and production.
D) finances and operations.
1) As a process, leadership can be defined as:
A) the practice of empowering employees to participate in organizational decision making.
B) the set of characteristics attributed to individuals who are perceived to be leaders.
C) the use of noncoercive influence to shape an organization's goals.
D) the ability to assess business process performance.
E) the ability to adjust to and understand the changes in a workplace. - Answers C
1) As a property, leadership can be best defined as:
A) the practice of empowering employees to participate in organizational decision making.
B) a set of belief that supports the practice of interpersonal risk taking in teams.
C) the ability to shape employee behavior without using force.
D) the ability to adjust to and understand changes in the workplace.
E) a set of characteristics found in people who can influence the behavior of others. - Answers E
1) Which of the following is an example of a good leader in the context of business?
A) A person who relies on force to lead people
B) A person who disobeys authority
C) A person who is a dictator
D) A person who can influence others
E) A person who is efficient and does not delegate his or her duties - Answers D
1) Christine is in charge of managing the marketing team at her office. To be an efficient leader, she
should:
A) affect the behavior of others only through coercion.
B) use her power only in ways that are ethical.
C) defy all forms of authority.
D) engage in freeriding.
E) encourage instances of groupthink. - Answers B
1) When leaders decide to either give salary increases to their employees or withhold any salary
increases, which of the following types of power do they exercise?
A) Coercive B) Reward C) Informal D) Expert E) Referent - Answers B
1) Punishment involves the use of _____ power.
A) legitimateB) rewardC) referentD) expertE) coercive - Answers E
1) Karl is fond of saying, "Remember, half the doctors you see graduated in the bottom of their class."
Karl is attempting to limit the _____ power of physicians
A) expertB) legitimateC) referentD) rewardE) coercive - Answers A
1) Bullies in the workplace use sarcasm, humiliation, and fear to influence others. This is a form of
_____ power.
A) expertB) legitimateC) referentD) rewardE) coercive - Answers E
1) A supervisor's frequent use of coercion involves the:
A) use of distortion.
B) use of extinction.
C) use of positive reinforcement.
D) loss of leadership.
E) loss of persuasion. - Answers D
1) One of the reasons Steve Jobs was very successful at Apple was his charisma. From this
observation, we can infer that he had _____ power.
A) referent
B) reward
C) legitimate
D) coercive
E) expert - Answers A
1) When an organization promotes someone, it sends a signal to everyone that the person is
competent. This gives the person _____ power
A) legitimate B) technological C) reward D) referent E) coercive - Answers A
1) A news producer has the authority to choose which reporter will get to cover important news items
and which reporter will cover trivial news items. The news producer uses this authority to recognize
the hard work of reporters. Which of the following types of power is the producer using in this case?
, A) Referent
B) Expert
C) Reward
D) Coercive
E) Informal - Answers C
1) Bill Lennox is a good man. He demonstrates high moral standards with every decision he takes and
inspires others to follow suit. From the given information, we can say that he has _____ power.
A) legitimate
B) technological
C) expert
D) referent
E) coercive - Answers D
1) The first organized approach to studying leadership focused on
A) leadership behavior
B) leadership traits.
C) rewards expected.
D) situational favorableness.
E) leader-member relations. - Answers B
1) The behavior that is called "job-centered leader behavior" in the Michigan studies is similar to the
behavior called _____ behavior in the Ohio State studies.
A) initiating-structure
B) consideration
C) concern for production
D) concern for people
E) employee-centered leader - Answers A
1) Abbott, a shoe manufacturing company, strives to keep its workers satisfied. As many of them are
working mothers, the company allows flexible time shifts. CEO Miles White says, "One of the most
important things we can do for working families today is to help them lead healthier lives." According
to the Michigan studies, White is demonstrating _____ behavior. - Answers D) employee-centered
leader
1) In the Ohio State studies, employees of supervisors who ranked high on initiating structure:
A) reflected low absence rates.
B) were high performers.
C) expressed high levels of satisfaction.
D) had low productivity.
E) were confused about the leader-subordinate role. - Answers B
1) At the opposite ends of the single continuum used by the Michigan studies are the leader's:
A) initiating-structure behavior and consideration behavior.
B) job-centered leader behavior and employee-centered leader behavior.
C) concern for production and concern for people.
D) task-oriented behavior and relationship-oriented behavior.
E) traits reflecting the hierarchical theory x and traits reflecting the innovative theory y. - Answers B
1) The CEO at Green Inc. has established that employees at the workplace should adhere to the
vertical communication system. She has established fixed work flow systems and strictly monitors
these processes. The steps taken by the CEO at Green Inc. reflect the _____ behavior of leaders
suggested by the Ohio State studies.
A) consideration
B) initiating structure
C) employee-centered
D) job-centered
E) authoritative - Answers B
1) In the Managerial Grid, the ideal manager behavior is represented by a 9,9 "team" manager, who
has high concern for both:
A) structure and people.
B) people and production.
C) leadership and production.
D) finances and operations.
