MGT 103 - CHAPTER 14 EXAM QUESTIONS WITH VERIFIED SOLUTIONS LATEST UPDATE 2026
1. The report issued about a major packaging defect showed a culture at an organization that did not
listen when small safety issues were raised. Each issue by itself might not have caused the flaw. This
example illustrates:
the need to understand organizational complexity.
B) that changing conditions are influenced by innovation
C) the need for control in order to reduce the accumulation of errors.
D) the way that control helps organizations respond to changing standards.
E) the way that organizations cope with multiple control standards. - Answers C
1. Which of the following is true of organizational control?
A)Control always results in higher costs for an organization.
B) Sales and marketing forecasting is a part of financial control
C) Control can help an organization adapt to environmental change.
D) Control systems increase organizational complexity.
E) Public relations is a part of human resources control. - Answers C
1. When large firms merge, the results are often initially disappointing due to control systems trying
to cope with a(n) _____.
A) rise in error accumulation
B) increase in organizational complexity
C) lack of environmental change
D) increase in costs
E) reduction in output - Answers B
1. In organizations, sales forecasting, economic forecasting, and environmental analysis are examples
of the control of _____ resources.
A) physical B) human C) information D) financial E) inventory - Answers C
1. Performance appraisals are part of _____ control.
A) physical B) human resources C) information D) financial E) inventory - Answers B
1. Google partnered with Nielsen Co. to poll users about ads on Google+. Nielsen then packaged the
information for advertisers. This was a response to advertiser complaints about the effectiveness of
ads on the social network. This indicates that Google is placing an emphasis on _____ controls.
A) operations B) development C) strategic D) financial E) structural - Answers E
1. Quality control is a type of _____ control.
A) physical
B) human
C) operations
D) financial
E) structural - Answers C
1. The control of _____ affects all the other resources in an organization.
A) physical resources
B) human resources
C) financial resources
D) information resources
E) inventory resources - Answers C
1. An organization's attempt to control the behavior of their employees by directing them toward
higher performance is an example of control of _____ resources.
A) physical B) financial C) human D) information E) inventory - Answers C
1. An organization shifts its budget from a few, large projects to accommodate a number of smaller
projects every year. It also decentralizes power and gives additional responsibilities to individual
project managers. This is an example of the use of _____ control.
A) physical B) information C) structural D) financial E) screening - Answers C
1. Monitoring receivables to make sure customers are paying their bills on time is an example of
_____ control.
A) operations B) strategic C) structural D) financial E) physical - Answers D
1. Monitoring the administrative ratio to make sure staff expenses do not become excessive is an
example of _____ control.
A) postaction B) strategic C) structural D) operations E) information - Answers C
, 1. Ensuring that receivables are collected in a timely manner is part of _____ control.
A) physical B) strategic C) information D) financial E) structural - Answers D
1. The first step in the control process is:
A) modifying control standards.
B) comparing performance against standards
C) measuring performance.
D) establishing control standards.
E) determining the need for corrective action. - Answers D
1. In the control process, which of the following steps follows the measurement of performance?
A) Considering corrective action
B) Comparing performance against standards
C) Establishing standards
D) Developing effective performance measures
E) Setting standards consistent with organizational goals - Answers B
1. The final step in the control process is:
A) establishing standards.
B) expressing standards in measurable terms.
C) measuring performance.
D) comparing performance against standards.
E) considering corrective action. - Answers E
1. Following the accidental release of a batch of phones that failed screening control, a manufacturer
of mobile phones replaces all such phones at no cost to the user-even taking care of shipping and
delivery. Which step in the control process does this example represent?
A) Taking corrective action
B) Measuring performance
C) Comparison of performance to standards
D) Setting performance standards - Answers A
1. Which of the following is a form of operations control?
A) Financial control
B) Screening control
C) Strategic control
D) Structural control
E) Budgetary control - Answers B
1. A company that carefully evaluates job applicants is using _____ control.
A) screening
B) cybernetic
C) postaction
D) preliminary
E) information - Answers D
1. A manufacturer of health foods ensures that at least 90 percent of all its raw materials is grown
organically. This is an example of _____ control.
A) preliminary B) postaction C) feedback D) screening E) concurrent - Answers A
1. Everyone working or volunteering for Girl Scouts goes through a background check before they can
work with girls or handle money. This is an example of:
A) screening control.
B) preliminary control.
C) postaction control.
D) information control.
E) structural control. - Answers B
1. _____ control attempts to monitor the quality or quantity of resources before they enter an
organization.
A) Structural B) Postaction C) Preliminary D) Screening E) Financial - Answers C
1. Inspection reports are used to monitor the quality of raw materials delivered to manufacturers.
This is an example of _____ control.
A) financial B) structural C) preliminary D) screening E) postaction - Answers C
1. The report issued about a major packaging defect showed a culture at an organization that did not
listen when small safety issues were raised. Each issue by itself might not have caused the flaw. This
example illustrates:
the need to understand organizational complexity.
B) that changing conditions are influenced by innovation
C) the need for control in order to reduce the accumulation of errors.
D) the way that control helps organizations respond to changing standards.
E) the way that organizations cope with multiple control standards. - Answers C
1. Which of the following is true of organizational control?
A)Control always results in higher costs for an organization.
B) Sales and marketing forecasting is a part of financial control
C) Control can help an organization adapt to environmental change.
D) Control systems increase organizational complexity.
E) Public relations is a part of human resources control. - Answers C
1. When large firms merge, the results are often initially disappointing due to control systems trying
to cope with a(n) _____.
A) rise in error accumulation
B) increase in organizational complexity
C) lack of environmental change
D) increase in costs
E) reduction in output - Answers B
1. In organizations, sales forecasting, economic forecasting, and environmental analysis are examples
of the control of _____ resources.
A) physical B) human C) information D) financial E) inventory - Answers C
1. Performance appraisals are part of _____ control.
A) physical B) human resources C) information D) financial E) inventory - Answers B
1. Google partnered with Nielsen Co. to poll users about ads on Google+. Nielsen then packaged the
information for advertisers. This was a response to advertiser complaints about the effectiveness of
ads on the social network. This indicates that Google is placing an emphasis on _____ controls.
A) operations B) development C) strategic D) financial E) structural - Answers E
1. Quality control is a type of _____ control.
A) physical
B) human
C) operations
D) financial
E) structural - Answers C
1. The control of _____ affects all the other resources in an organization.
A) physical resources
B) human resources
C) financial resources
D) information resources
E) inventory resources - Answers C
1. An organization's attempt to control the behavior of their employees by directing them toward
higher performance is an example of control of _____ resources.
A) physical B) financial C) human D) information E) inventory - Answers C
1. An organization shifts its budget from a few, large projects to accommodate a number of smaller
projects every year. It also decentralizes power and gives additional responsibilities to individual
project managers. This is an example of the use of _____ control.
A) physical B) information C) structural D) financial E) screening - Answers C
1. Monitoring receivables to make sure customers are paying their bills on time is an example of
_____ control.
A) operations B) strategic C) structural D) financial E) physical - Answers D
1. Monitoring the administrative ratio to make sure staff expenses do not become excessive is an
example of _____ control.
A) postaction B) strategic C) structural D) operations E) information - Answers C
, 1. Ensuring that receivables are collected in a timely manner is part of _____ control.
A) physical B) strategic C) information D) financial E) structural - Answers D
1. The first step in the control process is:
A) modifying control standards.
B) comparing performance against standards
C) measuring performance.
D) establishing control standards.
E) determining the need for corrective action. - Answers D
1. In the control process, which of the following steps follows the measurement of performance?
A) Considering corrective action
B) Comparing performance against standards
C) Establishing standards
D) Developing effective performance measures
E) Setting standards consistent with organizational goals - Answers B
1. The final step in the control process is:
A) establishing standards.
B) expressing standards in measurable terms.
C) measuring performance.
D) comparing performance against standards.
E) considering corrective action. - Answers E
1. Following the accidental release of a batch of phones that failed screening control, a manufacturer
of mobile phones replaces all such phones at no cost to the user-even taking care of shipping and
delivery. Which step in the control process does this example represent?
A) Taking corrective action
B) Measuring performance
C) Comparison of performance to standards
D) Setting performance standards - Answers A
1. Which of the following is a form of operations control?
A) Financial control
B) Screening control
C) Strategic control
D) Structural control
E) Budgetary control - Answers B
1. A company that carefully evaluates job applicants is using _____ control.
A) screening
B) cybernetic
C) postaction
D) preliminary
E) information - Answers D
1. A manufacturer of health foods ensures that at least 90 percent of all its raw materials is grown
organically. This is an example of _____ control.
A) preliminary B) postaction C) feedback D) screening E) concurrent - Answers A
1. Everyone working or volunteering for Girl Scouts goes through a background check before they can
work with girls or handle money. This is an example of:
A) screening control.
B) preliminary control.
C) postaction control.
D) information control.
E) structural control. - Answers B
1. _____ control attempts to monitor the quality or quantity of resources before they enter an
organization.
A) Structural B) Postaction C) Preliminary D) Screening E) Financial - Answers C
1. Inspection reports are used to monitor the quality of raw materials delivered to manufacturers.
This is an example of _____ control.
A) financial B) structural C) preliminary D) screening E) postaction - Answers C
