COB 204 (TEST 3 REVIEW FOR TOM
DILLON) COMPLETE QUESTIONS AND
VERIFIED ANSWERS
\.Big Picture Organization (BPO) - ANSWERS✔-- Industry Structure
- Competitive Strategy
- Value Chain
- Business Process
- Information Systems
\.BPO Components (Simplified) - ANSWERS✔-Industry Structure (1)
- (Competitive forces in your industry)
Competitive Strategy (2)
- (How you decide to respond to the forces)
Value Chains (3)
- (Changes you make to your structure)
Business Process (4)
- (How those changes effect your process)
,Information Systems (5)
- (Hardware, Software, Data, Procedures, People)
\.Industry Structure (Porter's Competitive Model) (#1) - ANSWERS✔-1.) Bargaining
power of customers
2.) Bargaining power of suppliers
3.) Firms - (Existing Rivalry Firms & Your firm)
4.) Threat of Substitutes
5.) Threat of New Entrants
\.Competitive Strategy (Porter's Model w/in Industry Structure) (#2) - ANSWERS✔-
Cost/Industry-wide:
- Lowest cost across the industry
Differentiation/Industry-wide:
- Better product/service across the industry
Cost/Focus:
- Lowest cost within an industry segment
Differentiation/Focus:
- Better product/service within an industry segment
, \.Competitive Advantage Strategies (Examples) - ANSWERS✔-1.) Cost Leadership -
"Walmart's Everyday Low Prices"
2.) Differentiation - "Southwest Airlines offering low-cost, short-haul, express
flights"
3.) Innovation - "Apple Watch" (Traditional to Smart Watches)
4.) Organizational Effectiveness - "Fed-ex fastest delivery option"
5.) Customer Orientation - "Amazon's Customer Ordering System"
\.Value Chain (Porter's Model for Structural Change) (#3) - ANSWERS✔-9 Total
Support and Primary activities. (In order of chart)
4 Support Activities
- Contribute to competitive advantage by supporting the primary activities, but
don't directly add value directly to the firm's products or services
- Administration & Management (A&M)
- Human Resources (HR)
- Technology Development (TD)
- Procurement (PR)
DILLON) COMPLETE QUESTIONS AND
VERIFIED ANSWERS
\.Big Picture Organization (BPO) - ANSWERS✔-- Industry Structure
- Competitive Strategy
- Value Chain
- Business Process
- Information Systems
\.BPO Components (Simplified) - ANSWERS✔-Industry Structure (1)
- (Competitive forces in your industry)
Competitive Strategy (2)
- (How you decide to respond to the forces)
Value Chains (3)
- (Changes you make to your structure)
Business Process (4)
- (How those changes effect your process)
,Information Systems (5)
- (Hardware, Software, Data, Procedures, People)
\.Industry Structure (Porter's Competitive Model) (#1) - ANSWERS✔-1.) Bargaining
power of customers
2.) Bargaining power of suppliers
3.) Firms - (Existing Rivalry Firms & Your firm)
4.) Threat of Substitutes
5.) Threat of New Entrants
\.Competitive Strategy (Porter's Model w/in Industry Structure) (#2) - ANSWERS✔-
Cost/Industry-wide:
- Lowest cost across the industry
Differentiation/Industry-wide:
- Better product/service across the industry
Cost/Focus:
- Lowest cost within an industry segment
Differentiation/Focus:
- Better product/service within an industry segment
, \.Competitive Advantage Strategies (Examples) - ANSWERS✔-1.) Cost Leadership -
"Walmart's Everyday Low Prices"
2.) Differentiation - "Southwest Airlines offering low-cost, short-haul, express
flights"
3.) Innovation - "Apple Watch" (Traditional to Smart Watches)
4.) Organizational Effectiveness - "Fed-ex fastest delivery option"
5.) Customer Orientation - "Amazon's Customer Ordering System"
\.Value Chain (Porter's Model for Structural Change) (#3) - ANSWERS✔-9 Total
Support and Primary activities. (In order of chart)
4 Support Activities
- Contribute to competitive advantage by supporting the primary activities, but
don't directly add value directly to the firm's products or services
- Administration & Management (A&M)
- Human Resources (HR)
- Technology Development (TD)
- Procurement (PR)
