Business Communication: In Person, In Print, Online, 10th Edition — by Amy Newman —Complete Test Bank (Ch. 1-12)

TEST BANK
Business Communication: In Person, In Print, Online, 10th Edition
by Amy Newman, Scot Ober
LU
XE
LI
BR
AR
Y

, Table of Content
Part 1. Foundations of Business Communication

Chapter 1. Understanding Business Communication

Chapter 2. Team and Intercultural Communication

Chapter 3. Interpersonal Communication Skills

Part 2. Developing Your Business Writing Skills

Chapter 4. The Writing Process
LU
Chapter 5. Improving Your Writing Style

Part 3. Written Messages

Chapter 6. Neutral and Positive Messages
XE
Chapter 7. Persuasive Messages

Chapter 8. Bad-News Messages

Part 4. Report Writing

Chapter 9. Planning the Report and Managing Data
LI
Chapter 10. Writing the Report

Part 5. Oral and Employment Communication

Chapter 11. Oral Presentation
BR
Chapter 12. Employment Communication
AR
Y

,Chapter 1—Understanding Business Communication


TRUE/FALSE

1. Employees prefer to receive bad news through the personal medium of email.

ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: Communication Media Choices BLO: Knowledge
LU
2. A study of the ten characteristics that employers seek in employees identified communications as the
number one skill.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating in Organizations BLO: Knowledge
XE
3. Employers report major deficiencies in the written and oral communication skills of new employees.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communicating in Organizations BLO: Knowledge
LI
4. Successful communication involves messages that are sent, received accurately, and understood.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
BR
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating in Organizations BLO: Knowledge

5. The five components of communication are the stimulus, filter, medium, destination, and message.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
AR
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge

6. An internal stimulus is one that forms within your own organization.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
Y
TOP: The Components of Communication BLO: Knowledge

7. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to
a stimulus.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion

, TOP: The Components of Communication BLO: Knowledge

8. Written messages might be conveyed through a brochure, a blog posting, a web page, or a company
newsletter.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge

9. Individual experiences, culture, and personality affect how you filter a stimulus.
LU
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: The Components of Communication BLO: Knowledge

10. An example of noise in the communication system is an employee who is too busy to read an
important email.
XE
ANS: T PTS: 1 DIF: Easy OBJ: 1.2
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Communication Barriers
BLO: Knowledge

11. When you choose a medium, you are deciding how you will decode the message for transmission.
LI
ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge
BR
12. Email is the most frequently used communication medium but this use is declining.

ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge
AR
13. Lateral communication typically involves persuading others who report to us.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: The Components of Communication BLO: Knowledge
Y
14. If you frown as someone speaks to you, you are providing the sender with feedback about the message.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge

15. Ideally, the communication process is incomplete without feedback.