MHA 702 CHAPTER 13 – 15 EXAM NEWEST 2026
QUESTIONS and CORRECT DETAILED ANSWERS
ALREADY GRADED A+
What is true of the most effective interview questions?
A. They require some thought and can be reasonably answered in a few
sentences.
B. They are designed to reveal fabrications or inconsistencies in background and
qualifications.
C. They can be answered in a half-dozen or fewer words.
D. They are intended to reveal dimensions of the applicant's personality. -
CORRECT ANSWER-They require some thought and can be reasonably
answered in a few sentences.
Concerning an applicant that was interviewed but not selected for the open
position, if the individual telephones the interviewer directly and wants to know
why he or she was not chosen, the interviewer should do what?
,A. Explain in detail why this person was not chosen.
B. State simply that someone more appropriately qualified was chosen.
C. Refer the individual to the employment recruiter in human resources.
D. Offer to re-interview the applicant. - CORRECT ANSWER-Refer the individual
to the employment recruiter in human resources.
All employees can be successfully taught how to leave their home problems at
home and their work problems at work. - CORRECT ANSWER-False
A terminated employee's eligibility for unemployment compensation is
determined not by the human resources department but rather by an external
agency. - CORRECT ANSWER-True
When an employee exhibits behavior problems, it is not part of the manager's
role to analyze the cause of the errant behavior but rather to address the results
of that behavior. - CORRECT ANSWER-True
, The department manager should be the person who checks references for
whomever he or she wishes to hire, consistent with the belief that the primary
interviewer should do the reference checking. - CORRECT ANSWER-False
All of today's interviewing prohibitions concerning information that cannot legally
be requested came about with the passage of the Civil Rights Act of 1964. -
CORRECT ANSWER-False
Human Resources should not send an application along with the applicant unless
recruitment is urgent. - CORRECT ANSWER-True
The interviewing manager should rely on the employment recruiter to address
apparent gaps in an applicant's employment history. - CORRECT ANSWER-
False
It is preferable to start an interview with a question such as "Tell me all about
yourself" so as to elicit as much information as possible. - CORRECT ANSWER-
False
Through the overall course of an interview, the interviewer should on average do
less talking than the applicant. - CORRECT ANSWER-True
QUESTIONS and CORRECT DETAILED ANSWERS
ALREADY GRADED A+
What is true of the most effective interview questions?
A. They require some thought and can be reasonably answered in a few
sentences.
B. They are designed to reveal fabrications or inconsistencies in background and
qualifications.
C. They can be answered in a half-dozen or fewer words.
D. They are intended to reveal dimensions of the applicant's personality. -
CORRECT ANSWER-They require some thought and can be reasonably
answered in a few sentences.
Concerning an applicant that was interviewed but not selected for the open
position, if the individual telephones the interviewer directly and wants to know
why he or she was not chosen, the interviewer should do what?
,A. Explain in detail why this person was not chosen.
B. State simply that someone more appropriately qualified was chosen.
C. Refer the individual to the employment recruiter in human resources.
D. Offer to re-interview the applicant. - CORRECT ANSWER-Refer the individual
to the employment recruiter in human resources.
All employees can be successfully taught how to leave their home problems at
home and their work problems at work. - CORRECT ANSWER-False
A terminated employee's eligibility for unemployment compensation is
determined not by the human resources department but rather by an external
agency. - CORRECT ANSWER-True
When an employee exhibits behavior problems, it is not part of the manager's
role to analyze the cause of the errant behavior but rather to address the results
of that behavior. - CORRECT ANSWER-True
, The department manager should be the person who checks references for
whomever he or she wishes to hire, consistent with the belief that the primary
interviewer should do the reference checking. - CORRECT ANSWER-False
All of today's interviewing prohibitions concerning information that cannot legally
be requested came about with the passage of the Civil Rights Act of 1964. -
CORRECT ANSWER-False
Human Resources should not send an application along with the applicant unless
recruitment is urgent. - CORRECT ANSWER-True
The interviewing manager should rely on the employment recruiter to address
apparent gaps in an applicant's employment history. - CORRECT ANSWER-
False
It is preferable to start an interview with a question such as "Tell me all about
yourself" so as to elicit as much information as possible. - CORRECT ANSWER-
False
Through the overall course of an interview, the interviewer should on average do
less talking than the applicant. - CORRECT ANSWER-True
