Consumer Rights in Funeral Transactions
Section 1: General Rights & The FTC Funeral Rule (1-15)
1. The primary federal law protecting consumers in funeral transactions is:
A) The HIPAA Privacy Rule
B) The FTC Funeral Rule ✅
C) The OSHA Bloodborne Pathogens Standard
D) The Clean Air Act
2. The FTC Funeral Rule gives consumers the right to:
A) Receive only verbal price information
B) Receive a written General Price List (GPL) at the beginning of arrangements ✅
C) Demand free services
D) Require embalming for all funerals
3. Under the FTC Funeral Rule, a consumer has the right to purchase only the
funeral goods and services they want, which is called:
A) Package pricing
B) Individual selection ✅
C) Mandatory bundling
D) Forced purchase
4. A consumer has the right to receive an itemized statement of total cost:
A) After the funeral
B) Before paying for any goods or services ✅
C) Only upon written request
D) Only if a casket is purchased
5. A consumer has the right to buy a casket from a third-party vendor (e.g.,
online or discount store). The funeral home:
A) May refuse to accept it
B) Must accept it but may charge a disclosed handling fee ✅
C) Must accept it free of any fee
D) May charge any undisclosed fee
6. A consumer has the right to:
A) Be told that embalming is required by law for all funerals (false)
B) Be told that embalming is not required by law except in certain special cases
✅
C) Be told nothing about embalming
D) Have embalming performed without consent
, 7. A consumer has the right to receive price information over the phone for:
A) Any specific item or service requested ✅
B) Only caskets
C) Only embalming
D) No items
8. A consumer has the right to:
A) See a casket price list before seeing caskets ✅
B) See caskets without prices
C) Be shown only the most expensive caskets
D) Be charged for viewing caskets
9. A consumer has the right to:
A) An alternative container for direct cremation at a lower cost than a casket ✅
B) Be told that a casket is required for direct cremation (false)
C) Be charged a casket fee for direct cremation
D) Be denied direct cremation
10. Under the FTC Funeral Rule, which practice is prohibited?
A) Giving a General Price List
B) Embalming without permission ✅
C) Offering direct cremation
D) Disclosing cash advance items
11. A funeral home may not:
A) Require a casket purchase for direct cremation ✅
B) Offer an alternative container
C) Provide a casket price list
D) Offer direct cremation
12. A consumer has the right to:
A) Receive a written, itemized statement before payment ✅
B) Pay without seeing any statement
C) Only receive a verbal total
D) Receive a statement only after the funeral
13. A consumer has the right to:
A) Be informed that an outer burial container (vault) is not required by state law
✅
B) Be told that an outer burial container is required by law (false)
C) Be forced to buy an outer burial container
D) Not receive any information about outer burial containers
14. A consumer has the right to:
A) Choose any available funeral goods and services individually ✅
B) Only purchase packages
C) Not remove items from a package without penalty (the rule prohibits
Section 1: General Rights & The FTC Funeral Rule (1-15)
1. The primary federal law protecting consumers in funeral transactions is:
A) The HIPAA Privacy Rule
B) The FTC Funeral Rule ✅
C) The OSHA Bloodborne Pathogens Standard
D) The Clean Air Act
2. The FTC Funeral Rule gives consumers the right to:
A) Receive only verbal price information
B) Receive a written General Price List (GPL) at the beginning of arrangements ✅
C) Demand free services
D) Require embalming for all funerals
3. Under the FTC Funeral Rule, a consumer has the right to purchase only the
funeral goods and services they want, which is called:
A) Package pricing
B) Individual selection ✅
C) Mandatory bundling
D) Forced purchase
4. A consumer has the right to receive an itemized statement of total cost:
A) After the funeral
B) Before paying for any goods or services ✅
C) Only upon written request
D) Only if a casket is purchased
5. A consumer has the right to buy a casket from a third-party vendor (e.g.,
online or discount store). The funeral home:
A) May refuse to accept it
B) Must accept it but may charge a disclosed handling fee ✅
C) Must accept it free of any fee
D) May charge any undisclosed fee
6. A consumer has the right to:
A) Be told that embalming is required by law for all funerals (false)
B) Be told that embalming is not required by law except in certain special cases
✅
C) Be told nothing about embalming
D) Have embalming performed without consent
, 7. A consumer has the right to receive price information over the phone for:
A) Any specific item or service requested ✅
B) Only caskets
C) Only embalming
D) No items
8. A consumer has the right to:
A) See a casket price list before seeing caskets ✅
B) See caskets without prices
C) Be shown only the most expensive caskets
D) Be charged for viewing caskets
9. A consumer has the right to:
A) An alternative container for direct cremation at a lower cost than a casket ✅
B) Be told that a casket is required for direct cremation (false)
C) Be charged a casket fee for direct cremation
D) Be denied direct cremation
10. Under the FTC Funeral Rule, which practice is prohibited?
A) Giving a General Price List
B) Embalming without permission ✅
C) Offering direct cremation
D) Disclosing cash advance items
11. A funeral home may not:
A) Require a casket purchase for direct cremation ✅
B) Offer an alternative container
C) Provide a casket price list
D) Offer direct cremation
12. A consumer has the right to:
A) Receive a written, itemized statement before payment ✅
B) Pay without seeing any statement
C) Only receive a verbal total
D) Receive a statement only after the funeral
13. A consumer has the right to:
A) Be informed that an outer burial container (vault) is not required by state law
✅
B) Be told that an outer burial container is required by law (false)
C) Be forced to buy an outer burial container
D) Not receive any information about outer burial containers
14. A consumer has the right to:
A) Choose any available funeral goods and services individually ✅
B) Only purchase packages
C) Not remove items from a package without penalty (the rule prohibits
