Operations and Supply Chain Management
SOLUTION MANUAL
Operations and Supply Chain
Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
1-1
, Operations and Supply Chain Management
TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products
and Services Chapter 4:
Projects
Chapter 5: Strategic Capacity
Management Chapter 6:
Learning Curves
Chapter 7: Manufacturing
Processes Chapter 8: Facility
Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and
Simulation Chapter 11: Process Design
and Analysis
Chapter 12: Quality
Management Chapter 13:
Statistical Quality Control
Chapter 14: Lean Supply
Chains
Chapter 15: Logistics and
Distribution Management Chapter
16: Global Sourcing and
1-2
,Procurement Chapter 17: The
Internet of Things and ERP Chapter
18: Forecasting
Chapter 19: Sales and
Operations Planning Chapter
20: Inventory Management
Chapter 21: Material
Requirements Planning Chapter
22: Workcenter Scheduling
1-3
, Operations and Supply Chain Management
CHAPTER 1
OPERATIONS AND SUPPLY CHAIN MANAGEMENT
Discussion Questions
1. Using Exhibit 1.3 as a model, describe the source-make-
deliver-return relationships in thefollowing systems:
a. An airline
Source: Aircraft manufacturer, in-flight food, repair parts,
computer systems Make: Aircraft and flight crew
scheduling, ground services provided at airports,
aircraftmaintenance and repair
Deliver: Outbound and arriving passenger service,
baggage handling Return: Resolve any post-service
issues such as lost or damaged luggage
b. An automobile manufacturer
Source: Suppliers of components and raw materials
Make: Manufacturing of vehicles and components or
subassemblies to be sold as spareparts
Deliver: Delivery to and sales from dealerships, delivery
of spare parts to the wholesalesystem
Return: Warranty and recall repairs, trade-ins
c. A hospital
Source: Medical supplies, cleaning services, disposal
services, food services, qualified personnel
Make: Inpatient rooms, outpatient clinics, emergency room,
operating rooms Deliver: Scheduling patients, providing
treatment, ambulance service, family counselingReturn:
Billing errors, follow up visits
d. An insurance company
Source: Supplies needed for the office, underwriters, legal
authority to operate
1-4
SOLUTION MANUAL
Operations and Supply Chain
Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
1-1
, Operations and Supply Chain Management
TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products
and Services Chapter 4:
Projects
Chapter 5: Strategic Capacity
Management Chapter 6:
Learning Curves
Chapter 7: Manufacturing
Processes Chapter 8: Facility
Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and
Simulation Chapter 11: Process Design
and Analysis
Chapter 12: Quality
Management Chapter 13:
Statistical Quality Control
Chapter 14: Lean Supply
Chains
Chapter 15: Logistics and
Distribution Management Chapter
16: Global Sourcing and
1-2
,Procurement Chapter 17: The
Internet of Things and ERP Chapter
18: Forecasting
Chapter 19: Sales and
Operations Planning Chapter
20: Inventory Management
Chapter 21: Material
Requirements Planning Chapter
22: Workcenter Scheduling
1-3
, Operations and Supply Chain Management
CHAPTER 1
OPERATIONS AND SUPPLY CHAIN MANAGEMENT
Discussion Questions
1. Using Exhibit 1.3 as a model, describe the source-make-
deliver-return relationships in thefollowing systems:
a. An airline
Source: Aircraft manufacturer, in-flight food, repair parts,
computer systems Make: Aircraft and flight crew
scheduling, ground services provided at airports,
aircraftmaintenance and repair
Deliver: Outbound and arriving passenger service,
baggage handling Return: Resolve any post-service
issues such as lost or damaged luggage
b. An automobile manufacturer
Source: Suppliers of components and raw materials
Make: Manufacturing of vehicles and components or
subassemblies to be sold as spareparts
Deliver: Delivery to and sales from dealerships, delivery
of spare parts to the wholesalesystem
Return: Warranty and recall repairs, trade-ins
c. A hospital
Source: Medical supplies, cleaning services, disposal
services, food services, qualified personnel
Make: Inpatient rooms, outpatient clinics, emergency room,
operating rooms Deliver: Scheduling patients, providing
treatment, ambulance service, family counselingReturn:
Billing errors, follow up visits
d. An insurance company
Source: Supplies needed for the office, underwriters, legal
authority to operate
1-4
