WGU C720 CERTIFICATION EXAMINATION
TEST COMPLETE QUESTIONS AND
ANSWERS FULL SOLUTION
●● Outputs
Answer: Services and goods
●● Sustainability
Answer: Defined broadly in operations and supply chain management as
the ethical issues an organization faces to balance financial performance
while maintaining social responsibility standards and a responsible
environmental profile.
●● VIRAL
Answer: Acronym - A framework for competitive advantage.
Viral, Inimitable, Rare, Aptitude, Lifespan.
The advantage must provide Value to consumers; it should be Inimitable
(not easily imitated), Rare, and an organization must have the Aptitude
(capability) and Lifespan (sustainability) to earn appropriate returns on
the advantage.
,●● Productivity
Answer: A mathematical calculation; it is the ratio of the outputs
achieved divided by the inputs consumed to achieve those outputs.
●● 6 Types of Inventory
Answer: o Raw Materials
o Work In Progress
o Finished Goods
o Replacement Parts Inventory
o Supplies
o Transportation
●● Raw Materials
Answer: These parts and materials are obtained from suppliers and are
used in the production process.
●● Work-in-process (WIP)
Answer: These are partly finished parts, components, sub-assemblies, or
modules.
●● Finished Goods
Answer: Items are ready to ship to the customer. No more work is
required.
,●● Replacement parts inventory
Answer: These are maintained to replace other parts in machinery or
equipment as those parts wear out
●● Supplies
Answer: Parts or materials are used to support the production process
but not usually a component of the product. These items, such as
lubricant and cutting tools, are consumed in the production process.
●● Transportation (pipeline):
Answer: The portion of inventory that is in the process of being shipped
through the distribution system.
●● 4 Types of Demand
Answer: o Peak
o Seasonal
o Unexpected
o Chase
●● Peak Demand
Answer: Demand which occurs in response to planned events such as
advertising, publicity or promotion. The release of a popular game
, franchise's latest version often causes peak demand for a few days or
weeks.
●● Seasonal Demand
Answer: Demand as shoppers adjust their purchase velocity in line with
holidays, especially Christmas. But Halloween, Thanksgiving and even
St. Patrick's Day also create seasonal demand for certain kinds of
merchandise.
●● Unexpected Demand
Answer: Demand which occurs due to a usually-unexpected event. For
example, an underdog school may upset a favorite during the NCAA's
basketball tournament, causing a run on their merchandise.
●● Chase Demand
Answer: Demand that occurs when a company has to adjust production
by rates to match demand by varying the workforce and using overtime.
Companies vary the workforce by adding or reducing the number of
employees on duty at any given time. And they may choose to provide
overtime by asking workers to stay on the job beyond their normally
scheduled time.
●● Safety Stock
Answer: A cushion of inventory to protect against unexpected demand.
In this way, they can continue to meet customer demand without delays.
TEST COMPLETE QUESTIONS AND
ANSWERS FULL SOLUTION
●● Outputs
Answer: Services and goods
●● Sustainability
Answer: Defined broadly in operations and supply chain management as
the ethical issues an organization faces to balance financial performance
while maintaining social responsibility standards and a responsible
environmental profile.
●● VIRAL
Answer: Acronym - A framework for competitive advantage.
Viral, Inimitable, Rare, Aptitude, Lifespan.
The advantage must provide Value to consumers; it should be Inimitable
(not easily imitated), Rare, and an organization must have the Aptitude
(capability) and Lifespan (sustainability) to earn appropriate returns on
the advantage.
,●● Productivity
Answer: A mathematical calculation; it is the ratio of the outputs
achieved divided by the inputs consumed to achieve those outputs.
●● 6 Types of Inventory
Answer: o Raw Materials
o Work In Progress
o Finished Goods
o Replacement Parts Inventory
o Supplies
o Transportation
●● Raw Materials
Answer: These parts and materials are obtained from suppliers and are
used in the production process.
●● Work-in-process (WIP)
Answer: These are partly finished parts, components, sub-assemblies, or
modules.
●● Finished Goods
Answer: Items are ready to ship to the customer. No more work is
required.
,●● Replacement parts inventory
Answer: These are maintained to replace other parts in machinery or
equipment as those parts wear out
●● Supplies
Answer: Parts or materials are used to support the production process
but not usually a component of the product. These items, such as
lubricant and cutting tools, are consumed in the production process.
●● Transportation (pipeline):
Answer: The portion of inventory that is in the process of being shipped
through the distribution system.
●● 4 Types of Demand
Answer: o Peak
o Seasonal
o Unexpected
o Chase
●● Peak Demand
Answer: Demand which occurs in response to planned events such as
advertising, publicity or promotion. The release of a popular game
, franchise's latest version often causes peak demand for a few days or
weeks.
●● Seasonal Demand
Answer: Demand as shoppers adjust their purchase velocity in line with
holidays, especially Christmas. But Halloween, Thanksgiving and even
St. Patrick's Day also create seasonal demand for certain kinds of
merchandise.
●● Unexpected Demand
Answer: Demand which occurs due to a usually-unexpected event. For
example, an underdog school may upset a favorite during the NCAA's
basketball tournament, causing a run on their merchandise.
●● Chase Demand
Answer: Demand that occurs when a company has to adjust production
by rates to match demand by varying the workforce and using overtime.
Companies vary the workforce by adding or reducing the number of
employees on duty at any given time. And they may choose to provide
overtime by asking workers to stay on the job beyond their normally
scheduled time.
●● Safety Stock
Answer: A cushion of inventory to protect against unexpected demand.
In this way, they can continue to meet customer demand without delays.
