CHAA EXAM COMPLETE QUESTIONS AND
ANSWERS CERTIFICATION REVIEW SET
2026 QUESTIONS WITH ANSWERS GRADED
A+
⫸ Run Chart Answer: a visual display of data that enables monitoring
of a process to determine whether there is a systemic change in process
over time
⫸ Pareto Chart Answer: A graphic representation of the frequency with
which certain events occur may be used to set priorities or oppotunities
for improvement
⫸ Measure Answer: A number assigned to an object or event
⫸ Gantt Chart Answer: A type of bar chart used in process or project
planning and control to display planned work targets for completion of
work in relation of time usually shows week month quarter
⫸ Just In Time Answer: A method of ordering items as close to possible
to their time of need
⫸ Clinical Pathway Answer: management tool that organizes sequences
and times the major intervention of the nursing staff physicians and
other departments AKA care map; critical path
,⫸ Histogram Answer: a graphic display used to plot the frequency with
which different valves of a given variables occur. Used to examine
patterns
⫸ Algorithm Answer: Recommended patient management strategies
designed to direct decision making
⫸ Baseline Answer: An observation or value that represents the
background of measurable quanitity
⫸ Six Sigma Answer: process improvement technique for blending
organizational wisdom with proven statistical tools
⫸ Balanced Scorecard Answer: strategic management system used to
drive performance and accountability through the organization
⫸ Plan; Do; Check; Act; Answer: AKA Deming or Shewart cycle
⫸ FOCUS Answer: Find a process
Organize a team
Clarify Knowledge
Uncover the cause
Start Plan Do Act Check
, ⫸ 5 major points of collection Answer: Before service; At registration;
During service; At Discharge; Collection follow-up
⫸ Standing Orders Answer: Physician orders pre-established and
approved for use by nurses under specific conditions in absence of the
physician
⫸ Threshold Answer: a level of achievement that determines the
difference between what is deemed to be acceptable
⫸ Laws that Illinois House Healthcare Availability and Access
Committee passed Answer: 1. the tax exempt hospital responsibility act-
says that hospitals must use 8% of cost to provide care for poor
2. The fair Billing and Collection Practices Act-makes hospital quit
aggressive ways to collect payments
⫸ Accepting Assignment Answer: when a provider agrees to accept the
allowable charges as full fee
⫸ Acute Care Answer: the care is generally short term rather than
chronic care
⫸ Assignment of Benefits AOB Answer: Written authorization from the
policyholder for the insurance company sends payment directly to
providers
ANSWERS CERTIFICATION REVIEW SET
2026 QUESTIONS WITH ANSWERS GRADED
A+
⫸ Run Chart Answer: a visual display of data that enables monitoring
of a process to determine whether there is a systemic change in process
over time
⫸ Pareto Chart Answer: A graphic representation of the frequency with
which certain events occur may be used to set priorities or oppotunities
for improvement
⫸ Measure Answer: A number assigned to an object or event
⫸ Gantt Chart Answer: A type of bar chart used in process or project
planning and control to display planned work targets for completion of
work in relation of time usually shows week month quarter
⫸ Just In Time Answer: A method of ordering items as close to possible
to their time of need
⫸ Clinical Pathway Answer: management tool that organizes sequences
and times the major intervention of the nursing staff physicians and
other departments AKA care map; critical path
,⫸ Histogram Answer: a graphic display used to plot the frequency with
which different valves of a given variables occur. Used to examine
patterns
⫸ Algorithm Answer: Recommended patient management strategies
designed to direct decision making
⫸ Baseline Answer: An observation or value that represents the
background of measurable quanitity
⫸ Six Sigma Answer: process improvement technique for blending
organizational wisdom with proven statistical tools
⫸ Balanced Scorecard Answer: strategic management system used to
drive performance and accountability through the organization
⫸ Plan; Do; Check; Act; Answer: AKA Deming or Shewart cycle
⫸ FOCUS Answer: Find a process
Organize a team
Clarify Knowledge
Uncover the cause
Start Plan Do Act Check
, ⫸ 5 major points of collection Answer: Before service; At registration;
During service; At Discharge; Collection follow-up
⫸ Standing Orders Answer: Physician orders pre-established and
approved for use by nurses under specific conditions in absence of the
physician
⫸ Threshold Answer: a level of achievement that determines the
difference between what is deemed to be acceptable
⫸ Laws that Illinois House Healthcare Availability and Access
Committee passed Answer: 1. the tax exempt hospital responsibility act-
says that hospitals must use 8% of cost to provide care for poor
2. The fair Billing and Collection Practices Act-makes hospital quit
aggressive ways to collect payments
⫸ Accepting Assignment Answer: when a provider agrees to accept the
allowable charges as full fee
⫸ Acute Care Answer: the care is generally short term rather than
chronic care
⫸ Assignment of Benefits AOB Answer: Written authorization from the
policyholder for the insurance company sends payment directly to
providers
