SALESFORCE CERTIFIED
ADMINISTRATOR PRACTICE EXAMS
QUESTIONS AND ANSWERS 2026-2027
70 Q/A
1. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type
and want to share all cross-sell opportunities with a team of subject matter experts in
their organization. The company has different roles, and the organization-wide
default for Opportunity is set to Private.
How should the administrator accomplish this?
Enable territory management, assign the subject matter experts to the same
territory, and give them access to the records with manual sharing.
Change the organization-wide default for Opportunity from Private to Public
Read/Write to open up access for the subject matter experts.
Add the subject matter experts to a public group and give them access to the
records with a criteria-based sharing rule.
Create a new role for the subject matter experts and give them access to the
records with an owner-based sharing rule.
2. Cloud Kicks has the organization-wide sharing default set to private on the Shoe
object. The sales manager should be able to view a report containing shoe records
for all of the sales reps on their team.
Which three items should the administrator configure to provide appropriate access
to the report?
Folder Access
Field-Level Security
Custom Report Type
Role Hierarchy
Report subscription
,3. CloudKicks needs to be able to show different picklist values for sales and
marketing users.
Which two options will meet this requirement?
Two page layouts, one record type, two picklists
One page layout, two record types, one picklist
One record type, two profiles, one picklist
Two permission sets, one record type, one picklist
4. A sales rep at Ursa Major Solar has launched a series of networking events. They
are hosting one event per month and want to be able to report on Campaign ROI by
month and series.
How should the administrator set up the Campaign to simplify Reporting?
Create Individual Campaigns that all have the same name.
Use Campaign Hierarchy where the monthly events roll up to a parent
campaign.
Add different record types for the monthly event types.
Configure Campaign Member Statuses to record which event Members
attended.
5. NorthernTrail Outfitters wants emails received from customers to generate cases
automatically.
How should the administrator ensure that the emails are sent to the correct queue?
Configure Email-to-Case so emails are delivered to the correct queue.
Use a custom email service to set the owner of the case upon creation.
Utilize a flow to identify the correct queue and assign the case
Create an Escalation Rule to send cases to the correct queue.
6. Northern
Trail Outfitters has hired interns to enter Leads into Salesforce and has
requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
, Create a separate Lead Lightning App.
Set up Web-to-Lead for the interns' use.
Update the active Lead Assignment Rules.
Define a record type and assign it to the interns.
7. Anadministrator at DreamHouse Realty needs to create customized pages for the
Salesforce mobile app.
Which two types of pages could an administrator build and customize using the
Lightning App Builder?
Dashboard page
Record page
User page
App page
8. Cloud kicks wants to track shoe designs by products because there can be
multiple designs for one product across various stages. They need to know how
many designs have been created for a given product on the product record.
Which two steps should the administrator configure to meet this requirement?
Configure a custom lookup field for shoe designs on the Product object.
Use the standard object for designs.
Create a custom object for shoe designs.
Add a custom master-detail field for shoe designs on the Design.
9. CloudKicks wants users to only be able to choose Opportunity stage closed won if
the Lead source has been selected.
How should the administrator accomplish this goal?
Configure a validation rule requiring Lead source when the stage is set to
closed won.
Change the Opportunity stage field to read only on the page layout
Make Lead source a dependent picklist to the Opportunity stage field.
Modify the Opportunity stage a dependent picklist to the Lead source field.
ADMINISTRATOR PRACTICE EXAMS
QUESTIONS AND ANSWERS 2026-2027
70 Q/A
1. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type
and want to share all cross-sell opportunities with a team of subject matter experts in
their organization. The company has different roles, and the organization-wide
default for Opportunity is set to Private.
How should the administrator accomplish this?
Enable territory management, assign the subject matter experts to the same
territory, and give them access to the records with manual sharing.
Change the organization-wide default for Opportunity from Private to Public
Read/Write to open up access for the subject matter experts.
Add the subject matter experts to a public group and give them access to the
records with a criteria-based sharing rule.
Create a new role for the subject matter experts and give them access to the
records with an owner-based sharing rule.
2. Cloud Kicks has the organization-wide sharing default set to private on the Shoe
object. The sales manager should be able to view a report containing shoe records
for all of the sales reps on their team.
Which three items should the administrator configure to provide appropriate access
to the report?
Folder Access
Field-Level Security
Custom Report Type
Role Hierarchy
Report subscription
,3. CloudKicks needs to be able to show different picklist values for sales and
marketing users.
Which two options will meet this requirement?
Two page layouts, one record type, two picklists
One page layout, two record types, one picklist
One record type, two profiles, one picklist
Two permission sets, one record type, one picklist
4. A sales rep at Ursa Major Solar has launched a series of networking events. They
are hosting one event per month and want to be able to report on Campaign ROI by
month and series.
How should the administrator set up the Campaign to simplify Reporting?
Create Individual Campaigns that all have the same name.
Use Campaign Hierarchy where the monthly events roll up to a parent
campaign.
Add different record types for the monthly event types.
Configure Campaign Member Statuses to record which event Members
attended.
5. NorthernTrail Outfitters wants emails received from customers to generate cases
automatically.
How should the administrator ensure that the emails are sent to the correct queue?
Configure Email-to-Case so emails are delivered to the correct queue.
Use a custom email service to set the owner of the case upon creation.
Utilize a flow to identify the correct queue and assign the case
Create an Escalation Rule to send cases to the correct queue.
6. Northern
Trail Outfitters has hired interns to enter Leads into Salesforce and has
requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
, Create a separate Lead Lightning App.
Set up Web-to-Lead for the interns' use.
Update the active Lead Assignment Rules.
Define a record type and assign it to the interns.
7. Anadministrator at DreamHouse Realty needs to create customized pages for the
Salesforce mobile app.
Which two types of pages could an administrator build and customize using the
Lightning App Builder?
Dashboard page
Record page
User page
App page
8. Cloud kicks wants to track shoe designs by products because there can be
multiple designs for one product across various stages. They need to know how
many designs have been created for a given product on the product record.
Which two steps should the administrator configure to meet this requirement?
Configure a custom lookup field for shoe designs on the Product object.
Use the standard object for designs.
Create a custom object for shoe designs.
Add a custom master-detail field for shoe designs on the Design.
9. CloudKicks wants users to only be able to choose Opportunity stage closed won if
the Lead source has been selected.
How should the administrator accomplish this goal?
Configure a validation rule requiring Lead source when the stage is set to
closed won.
Change the Opportunity stage field to read only on the page layout
Make Lead source a dependent picklist to the Opportunity stage field.
Modify the Opportunity stage a dependent picklist to the Lead source field.
