CHAA EXAM COMPLETE QUESTIONS AND
ANSWERS FINAL STUDY GUIDE 2026
QUESTIONS WITH ANSWERS GRADED A+
⫸ Identifying Financial Concerns Answer: - Working with insurance
companies & government agencies
- Assisting patients in determining how account are to be paid
- Coordinating benefits w/ payers, POS payments, payment
arrangements
⫸ If enrolled into MEDICARE, Answer: - patient should present
current ID card at time of registration
- if they think they might be enrolled, refer patient to appropriate state
officials for eligibility
⫸ Patients demonstrating an understanding in co-payments, Answer:
Demonstrates a patients response and evaluation of outcomes
⫸ ADA Answer: American with Disabilities Act
⫸ American with Disabilities Act (ADA) Answer: Hospitals are
required to communicate effectively with patients, family members, and
visitors who suffer from disabilities
, ⫸ Limited English Proficient (LEP) Answer: Possessing limited
mastery of English.
⫸ A nod in approval Answer: Does not mean they understand you fully,
only until one has explained in their own words
⫸ Asking "understanding questions" Answer: - does what I said make
sense to you ?
- is their a way I could make things clearer?
- can you tell me what you understand so far?
- what is your understanding of what we just discussed?
⫸ Impressions about a facility's service levels are the result of Answer:
Staff behavior and attitude.
⫸ Patient access services are not only limited to patients but also,
Answer: - Physicians
- Physician Staff
- Internal Departments
- Employees
- Visitors
- Clergy
- Third Plarty Payers
- Suppliers
ANSWERS FINAL STUDY GUIDE 2026
QUESTIONS WITH ANSWERS GRADED A+
⫸ Identifying Financial Concerns Answer: - Working with insurance
companies & government agencies
- Assisting patients in determining how account are to be paid
- Coordinating benefits w/ payers, POS payments, payment
arrangements
⫸ If enrolled into MEDICARE, Answer: - patient should present
current ID card at time of registration
- if they think they might be enrolled, refer patient to appropriate state
officials for eligibility
⫸ Patients demonstrating an understanding in co-payments, Answer:
Demonstrates a patients response and evaluation of outcomes
⫸ ADA Answer: American with Disabilities Act
⫸ American with Disabilities Act (ADA) Answer: Hospitals are
required to communicate effectively with patients, family members, and
visitors who suffer from disabilities
, ⫸ Limited English Proficient (LEP) Answer: Possessing limited
mastery of English.
⫸ A nod in approval Answer: Does not mean they understand you fully,
only until one has explained in their own words
⫸ Asking "understanding questions" Answer: - does what I said make
sense to you ?
- is their a way I could make things clearer?
- can you tell me what you understand so far?
- what is your understanding of what we just discussed?
⫸ Impressions about a facility's service levels are the result of Answer:
Staff behavior and attitude.
⫸ Patient access services are not only limited to patients but also,
Answer: - Physicians
- Physician Staff
- Internal Departments
- Employees
- Visitors
- Clergy
- Third Plarty Payers
- Suppliers
