WGU D351 FUNCTIONS OF HUMAN
RESOURCE MANAGEMENT 2026 PRACTICE
TEST QUESTIONS AND DETAILED HR
OPERATIONS BREAKDOWN FULL REVIEW
◉ Economic value added (EVA). Answer: Measure of profits that
remain after the cost of capital has been deducted from operating
profits
◉ Effectiveness. Answer: A function of getting the job done
whenever and however it must be done
◉ Efficiency. Answer: A function of how many organizational
resources were used in getting the job done
◉ Electronic performance monitoring (EPM). Answer: The process
of observing ongoing employee actions using computers or other
nonhuman methods
◉ Emotional intelligence. Answer: The way that we identify,
understand, and use our own emotions, as well as the emotions of
others, to promote our working relationships
,◉ Empathy. Answer: The ability to put yourself in another person's
place—to understand not only what that person is saying but why
the individual is communicating that information to you
◉ Employee assistance program (EAP). Answer: A set of counseling
and other services provided to employees that help them to resolve
personal issues that may affect their work
◉ Employee development. Answer: Ongoing education to improve
knowledge and skills for present and future jobs
◉ Employee engagement. Answer: A combination of job satisfaction,
ability, and a willingness to perform for the organization at a high
level and over an extended period of time
◉ Employee experience. Answer: Employee engagement as well as
the totality of other interactions between the individual and their
workplace and whether those interactions are positive or negative
overall
◉ Employee health. Answer: The state of physical and psychological
wellness in the workforce
◉ Employment-at-will. Answer: Concept allowing the company or
the worker to break the work relationship at any point in time, with
,or without any particular reason, as long as in doing so, no law is
violated
◉ Entitlement. Answer: Something that the employee feels they
have a right to receive from the company
◉ Equity theory. Answer: Theory that employees are motivated
when the ratio of their perceived outcomes to inputs is at least
roughly equal to that of other referent individuals
◉ Ergonomics. Answer: According to OSHA, "the science of fitting
workplace conditions and job demands to the capabilities of the
working population"
◉ Essential functions. Answer: The fundamental duties of the
position
◉ Ethics. Answer: The application of a set of values and principles in
order to make the right, or good, choice
◉ EWPs ( Employee wellness program). Answer: Plans designed to
cater to the employee's physical, instead of psychological, welfare
through education and training programs
, ◉ Expatriate. Answer: An employee who leaves their home country
to go work in another country
◉ Expectancy theory. Answer: A theory proposing that employees
are motivated when they believe they can accomplish a task and that
the rewards for doing so are worth the effort
◉ Experience rating. Answer: A measure of how often claims are
made against an insurance policy
◉ External recruiting. Answer: The process of engaging individuals
from the labor market outside the firm to apply for a job
◉ Extinction. Answer: The lack of response, either positive or
negative, in order to avoid reinforcing an undesirable behavior
◉ Extrinsic rewards. Answer: Valued returns (such as incentive pay
for performance) to the individual in exchange for doing something
that the organization desires of the employee
◉ Feedback. Answer: Information provided by the receiver that
verifies that a message was transmitted successfully
RESOURCE MANAGEMENT 2026 PRACTICE
TEST QUESTIONS AND DETAILED HR
OPERATIONS BREAKDOWN FULL REVIEW
◉ Economic value added (EVA). Answer: Measure of profits that
remain after the cost of capital has been deducted from operating
profits
◉ Effectiveness. Answer: A function of getting the job done
whenever and however it must be done
◉ Efficiency. Answer: A function of how many organizational
resources were used in getting the job done
◉ Electronic performance monitoring (EPM). Answer: The process
of observing ongoing employee actions using computers or other
nonhuman methods
◉ Emotional intelligence. Answer: The way that we identify,
understand, and use our own emotions, as well as the emotions of
others, to promote our working relationships
,◉ Empathy. Answer: The ability to put yourself in another person's
place—to understand not only what that person is saying but why
the individual is communicating that information to you
◉ Employee assistance program (EAP). Answer: A set of counseling
and other services provided to employees that help them to resolve
personal issues that may affect their work
◉ Employee development. Answer: Ongoing education to improve
knowledge and skills for present and future jobs
◉ Employee engagement. Answer: A combination of job satisfaction,
ability, and a willingness to perform for the organization at a high
level and over an extended period of time
◉ Employee experience. Answer: Employee engagement as well as
the totality of other interactions between the individual and their
workplace and whether those interactions are positive or negative
overall
◉ Employee health. Answer: The state of physical and psychological
wellness in the workforce
◉ Employment-at-will. Answer: Concept allowing the company or
the worker to break the work relationship at any point in time, with
,or without any particular reason, as long as in doing so, no law is
violated
◉ Entitlement. Answer: Something that the employee feels they
have a right to receive from the company
◉ Equity theory. Answer: Theory that employees are motivated
when the ratio of their perceived outcomes to inputs is at least
roughly equal to that of other referent individuals
◉ Ergonomics. Answer: According to OSHA, "the science of fitting
workplace conditions and job demands to the capabilities of the
working population"
◉ Essential functions. Answer: The fundamental duties of the
position
◉ Ethics. Answer: The application of a set of values and principles in
order to make the right, or good, choice
◉ EWPs ( Employee wellness program). Answer: Plans designed to
cater to the employee's physical, instead of psychological, welfare
through education and training programs
, ◉ Expatriate. Answer: An employee who leaves their home country
to go work in another country
◉ Expectancy theory. Answer: A theory proposing that employees
are motivated when they believe they can accomplish a task and that
the rewards for doing so are worth the effort
◉ Experience rating. Answer: A measure of how often claims are
made against an insurance policy
◉ External recruiting. Answer: The process of engaging individuals
from the labor market outside the firm to apply for a job
◉ Extinction. Answer: The lack of response, either positive or
negative, in order to avoid reinforcing an undesirable behavior
◉ Extrinsic rewards. Answer: Valued returns (such as incentive pay
for performance) to the individual in exchange for doing something
that the organization desires of the employee
◉ Feedback. Answer: Information provided by the receiver that
verifies that a message was transmitted successfully
