SCMN 5720 (EXAM 1) QUESTIONS AND
ANSWERS | 2026 UPDATE | 100%
CORRECT.
-Cost.
-Quality.
-Delivery.
-Service. - ANS What are the ways in which we compete?
-Customer decides quality level. - ANS What is the modern view of quality?
Quality - ANS - "Conformance to requirements".
- Juran.
-Is the fitness of that product or service for meeting or exceeding its intended use as required
by the customer.
Quality Characteristics - ANS -Structural: Length of a part, weight of a part, strength of a
beam.
-Sensory: Taste, smell, beauty, feel of a product.
-Time oriented: Measures of warranty, reliability, maintainability.
-Ethical: Honesty, friendliness, courtesy.
Variables - ANS -Quality characteristics are measurable and are expressed on a numerical
scale.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 24
,Attributes - ANS -Quality characteristics are classified as being either conforming or non-
conforming.
-Does NOT indicate how good or bad the part is compared to the specification limits.
-Nominal.
-Ordinal.
-Interval.
-Ratio. - ANS What are the different measurement scales?
Nominal Scale (Measurement Scale) - ANS -When the data variables are simply labels used to
identify an attribute of the sample element.
-Examples: Labels can be "conforming and non-conforming" or "critical, major, and minor",
Numerical values are NOTT involved.
Ordinal Scale (Measurement Scale) - ANS -When the data has the properties of other
measurement scales and the data ranks and orders the observations.
-Example: 1 being bad and 10 being the best.
Interval Scale (Measurement Scale) - ANS -When the data has properties or other
measurement scales and a fixed unit of measure describes the interval between observations.
-Example: Temperature.
Ratio Scale (Measurement Scale) - ANS -When the data has the properties of interval and a
natural zero exists for the measurement scale.
-Both the order of, and difference between, observations can be compared and there exists a
natural zero for the measurement scale.
-Example: 2.0
Defect - ANS -Is associated with a quality characteristic that does not meet certain standards.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 24
, -Is a blemish.
-Is a non-conformity.
-Is anything that results in customer dissatisfaction.
Defective - ANS -Is associated with an item that is deemed nonconforming.
Specs - ANS -A set of conditions that provide a detailed description of a procedure, process,
product or service.
-Acceptable bounds on individual quality characteristics.
Standards - ANS -A set of conditions of general or broad application established by some
authority to be satisfied by a product, process, or service.
Quality Control - ANS -Is generally defined as a system that is used to maintain a desired level
of quality.
-Offline.
-Online.
Off-Line Quality Control - ANS -Has to do with those activities that take place away from the
process or service.
On-Line Quality Control - ANS -Takes place on the process or service usually while the process
is in operation in real-time.
Quality Assurance - ANS -Is basically a system that ensures that all procedures that have been
designed or planned are followed.
-System is conducted at all levels.
-Prevention Costs.
-Appraisal Costs.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 24
ANSWERS | 2026 UPDATE | 100%
CORRECT.
-Cost.
-Quality.
-Delivery.
-Service. - ANS What are the ways in which we compete?
-Customer decides quality level. - ANS What is the modern view of quality?
Quality - ANS - "Conformance to requirements".
- Juran.
-Is the fitness of that product or service for meeting or exceeding its intended use as required
by the customer.
Quality Characteristics - ANS -Structural: Length of a part, weight of a part, strength of a
beam.
-Sensory: Taste, smell, beauty, feel of a product.
-Time oriented: Measures of warranty, reliability, maintainability.
-Ethical: Honesty, friendliness, courtesy.
Variables - ANS -Quality characteristics are measurable and are expressed on a numerical
scale.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 24
,Attributes - ANS -Quality characteristics are classified as being either conforming or non-
conforming.
-Does NOT indicate how good or bad the part is compared to the specification limits.
-Nominal.
-Ordinal.
-Interval.
-Ratio. - ANS What are the different measurement scales?
Nominal Scale (Measurement Scale) - ANS -When the data variables are simply labels used to
identify an attribute of the sample element.
-Examples: Labels can be "conforming and non-conforming" or "critical, major, and minor",
Numerical values are NOTT involved.
Ordinal Scale (Measurement Scale) - ANS -When the data has the properties of other
measurement scales and the data ranks and orders the observations.
-Example: 1 being bad and 10 being the best.
Interval Scale (Measurement Scale) - ANS -When the data has properties or other
measurement scales and a fixed unit of measure describes the interval between observations.
-Example: Temperature.
Ratio Scale (Measurement Scale) - ANS -When the data has the properties of interval and a
natural zero exists for the measurement scale.
-Both the order of, and difference between, observations can be compared and there exists a
natural zero for the measurement scale.
-Example: 2.0
Defect - ANS -Is associated with a quality characteristic that does not meet certain standards.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 24
, -Is a blemish.
-Is a non-conformity.
-Is anything that results in customer dissatisfaction.
Defective - ANS -Is associated with an item that is deemed nonconforming.
Specs - ANS -A set of conditions that provide a detailed description of a procedure, process,
product or service.
-Acceptable bounds on individual quality characteristics.
Standards - ANS -A set of conditions of general or broad application established by some
authority to be satisfied by a product, process, or service.
Quality Control - ANS -Is generally defined as a system that is used to maintain a desired level
of quality.
-Offline.
-Online.
Off-Line Quality Control - ANS -Has to do with those activities that take place away from the
process or service.
On-Line Quality Control - ANS -Takes place on the process or service usually while the process
is in operation in real-time.
Quality Assurance - ANS -Is basically a system that ensures that all procedures that have been
designed or planned are followed.
-System is conducted at all levels.
-Prevention Costs.
-Appraisal Costs.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 24
