ETC Exam Test – practice questions and certification preparation
material
A. Training and temperament - ANS ✔✔In order to become a successful emergency
telecommunicator, a combination of the following is required:
B. False - ANS ✔✔If a field unit needs a certain type of assistance, it is usually up to that field
unit to locate, notify, and coordinate the additional resources.
A. True - ANS ✔✔The IAED (the Academy) enforces its Code of Ethics by withholding or revoking
the certifications of those who fail to agree to, or uphold, these standards.
C. Follow established protocol, procedure, and policy - ANS ✔✔When faced with an ethical
dilemma in the communication center, the ETC should FIRST:
A. Protocol - ANS ✔✔A procedure that has been highly defined, structured, and placed into a
reference system is known as a:
C. Protocol, procedure, and policy - ANS ✔✔In this course, the "three P's' refer to:
B. Wi-Fi - ANS ✔✔Wireless internet devices (such as smart phones) connect to the internet
using:
B. Antenna - ANS ✔✔Cell phone networks are divided into specific areas called cells, each with
its own:
A. true - ANS ✔✔Prior to the development of emergency number technology, either the caller
or the operator had to try to figure out with agency or department emergency calls should go
to, based on the caller's location.
, Telecommunications Device for the Deaf - ANS ✔✔What does the acronym TDD stand for?
voice over internet protocol - ANS ✔✔What does the acronym VoIP stand for?
A. ALI (automatic Location Identification) - ANS ✔✔The technology that allows an ETC to take an
automatic number identification (ANI) number and "dip" in into an address database is called:
Computer Aided Dispatch - ANS ✔✔What does the acronym CAD stand for?
A. true - ANS ✔✔The total number of emergency calls has increased dramatically due to
wireless technology.
D. how the message is conveyed - ANS ✔✔In the context of the communication process, the
"medium" is:
A. true - ANS ✔✔In the context of the communication process, "noise" can occur when you are
thinking about something else and essentially blocking out most or all of an incoming message.
the choice of words and phrases used to communicate - ANS ✔✔Diction refers to:
B. false - ANS ✔✔It is good practice for ETCs to try impress callers by using specialized language.
A. true - ANS ✔✔Active listening requires the ETC to tune out distractions and focus on the
caller's message.
C. ensure confidentiality of intimate/sensitive information about the caller/patient/victim - ANS
✔✔ETCs are morally, and in many cases legally, obligated to:
material
A. Training and temperament - ANS ✔✔In order to become a successful emergency
telecommunicator, a combination of the following is required:
B. False - ANS ✔✔If a field unit needs a certain type of assistance, it is usually up to that field
unit to locate, notify, and coordinate the additional resources.
A. True - ANS ✔✔The IAED (the Academy) enforces its Code of Ethics by withholding or revoking
the certifications of those who fail to agree to, or uphold, these standards.
C. Follow established protocol, procedure, and policy - ANS ✔✔When faced with an ethical
dilemma in the communication center, the ETC should FIRST:
A. Protocol - ANS ✔✔A procedure that has been highly defined, structured, and placed into a
reference system is known as a:
C. Protocol, procedure, and policy - ANS ✔✔In this course, the "three P's' refer to:
B. Wi-Fi - ANS ✔✔Wireless internet devices (such as smart phones) connect to the internet
using:
B. Antenna - ANS ✔✔Cell phone networks are divided into specific areas called cells, each with
its own:
A. true - ANS ✔✔Prior to the development of emergency number technology, either the caller
or the operator had to try to figure out with agency or department emergency calls should go
to, based on the caller's location.
, Telecommunications Device for the Deaf - ANS ✔✔What does the acronym TDD stand for?
voice over internet protocol - ANS ✔✔What does the acronym VoIP stand for?
A. ALI (automatic Location Identification) - ANS ✔✔The technology that allows an ETC to take an
automatic number identification (ANI) number and "dip" in into an address database is called:
Computer Aided Dispatch - ANS ✔✔What does the acronym CAD stand for?
A. true - ANS ✔✔The total number of emergency calls has increased dramatically due to
wireless technology.
D. how the message is conveyed - ANS ✔✔In the context of the communication process, the
"medium" is:
A. true - ANS ✔✔In the context of the communication process, "noise" can occur when you are
thinking about something else and essentially blocking out most or all of an incoming message.
the choice of words and phrases used to communicate - ANS ✔✔Diction refers to:
B. false - ANS ✔✔It is good practice for ETCs to try impress callers by using specialized language.
A. true - ANS ✔✔Active listening requires the ETC to tune out distractions and focus on the
caller's message.
C. ensure confidentiality of intimate/sensitive information about the caller/patient/victim - ANS
✔✔ETCs are morally, and in many cases legally, obligated to:
