COB 202 TEST 2 QUESTIONS AND
ANSWERS
Teams - Correct Answers -groups of two or more people who interact and influence
each other, are mutually accountable for achieving common goals associated with
organization objectives, and perceive themselves as a social entity within an
organization
Departmental Teams - Correct Answers -consist of employees who have similar or
complementary sills and are located in the same unit of a functional structure; usually
minimal task interdependence because each person works with clients or with
employees in other departments
Self-Directed Teams - Correct Answers -members are organized around work
processes that complete an entire piece of work requiring several interdependent tasks
and have substantial autonomy over the execution of those tasks
Task Force Teams - Correct Answers -cross-functional teams whose member are
usually drawn from several disciplines to solve a specific problem, realize an
opportunity, or design a product or service
Social Networks - Correct Answers -important sources of trust building, information
sharing, power, influence, and employee well-being in the workplace
Process Losses - Correct Answers -resources (including time and energy) expended
toward team development and maintenance rather than the task
Brooks's Law - Correct Answers -principle that adding more people to a late software
project only makes it later
Social Loafing - Correct Answers -problem that occurs when people exert less effort
(and usually perform at a lower level) when working in teams than when working alone
Team Effectiveness Model - Correct Answers -
Pooled Interdependence - Correct Answers -lowest level of interdependence; occurs
when an employee or work unit shares a common resource
Sequential Interdependence - Correct Answers -higher; output of one person becomes
the direct input for another person or unit
, Reciprocal Interdependence - Correct Answers -work output is exchanged back and
forth among individuals, produces the highest degree of interdependence
Task Interdependence - Correct Answers -extent to which team members must share
materials, information, or expertise n order to perform their jobs
Five C's - Correct Answers -- cooperating
- coordinating
- communicating
- comforting
- conflict
Cooperating - Correct Answers -- share resources
- accommodate others
Coordinating - Correct Answers -- align work with others
- keep team on track
Communicating - Correct Answers -- share information freely, efficiently, respectfully
- listen actively
Comforting - Correct Answers -- show empathy
- provide emotional comfort
- build confidence in others
Conflict Handling - Correct Answers -- diagnose conflict sources
- use best conflict handling style
Team Processes include - Correct Answers -team development, norms, cohesion, and
trust
Forming - Correct Answers -first stage of team development; period of testing and
orientation in team development
Norming Stage - Correct Answers -team develops first real sense of cohesion as roles
are established and a consensus forms around group objectives
Performing Stage - Correct Answers -members have learned to efficiently coordinate
and resolve conflicts
Adjourning Stage - Correct Answers -team is about to disband; shift attention away from
task orientation to a relationship focus
Role - Correct Answers -set of behaviors that people are expected to perform because
they hold certain positions in a team and organization
ANSWERS
Teams - Correct Answers -groups of two or more people who interact and influence
each other, are mutually accountable for achieving common goals associated with
organization objectives, and perceive themselves as a social entity within an
organization
Departmental Teams - Correct Answers -consist of employees who have similar or
complementary sills and are located in the same unit of a functional structure; usually
minimal task interdependence because each person works with clients or with
employees in other departments
Self-Directed Teams - Correct Answers -members are organized around work
processes that complete an entire piece of work requiring several interdependent tasks
and have substantial autonomy over the execution of those tasks
Task Force Teams - Correct Answers -cross-functional teams whose member are
usually drawn from several disciplines to solve a specific problem, realize an
opportunity, or design a product or service
Social Networks - Correct Answers -important sources of trust building, information
sharing, power, influence, and employee well-being in the workplace
Process Losses - Correct Answers -resources (including time and energy) expended
toward team development and maintenance rather than the task
Brooks's Law - Correct Answers -principle that adding more people to a late software
project only makes it later
Social Loafing - Correct Answers -problem that occurs when people exert less effort
(and usually perform at a lower level) when working in teams than when working alone
Team Effectiveness Model - Correct Answers -
Pooled Interdependence - Correct Answers -lowest level of interdependence; occurs
when an employee or work unit shares a common resource
Sequential Interdependence - Correct Answers -higher; output of one person becomes
the direct input for another person or unit
, Reciprocal Interdependence - Correct Answers -work output is exchanged back and
forth among individuals, produces the highest degree of interdependence
Task Interdependence - Correct Answers -extent to which team members must share
materials, information, or expertise n order to perform their jobs
Five C's - Correct Answers -- cooperating
- coordinating
- communicating
- comforting
- conflict
Cooperating - Correct Answers -- share resources
- accommodate others
Coordinating - Correct Answers -- align work with others
- keep team on track
Communicating - Correct Answers -- share information freely, efficiently, respectfully
- listen actively
Comforting - Correct Answers -- show empathy
- provide emotional comfort
- build confidence in others
Conflict Handling - Correct Answers -- diagnose conflict sources
- use best conflict handling style
Team Processes include - Correct Answers -team development, norms, cohesion, and
trust
Forming - Correct Answers -first stage of team development; period of testing and
orientation in team development
Norming Stage - Correct Answers -team develops first real sense of cohesion as roles
are established and a consensus forms around group objectives
Performing Stage - Correct Answers -members have learned to efficiently coordinate
and resolve conflicts
Adjourning Stage - Correct Answers -team is about to disband; shift attention away from
task orientation to a relationship focus
Role - Correct Answers -set of behaviors that people are expected to perform because
they hold certain positions in a team and organization
