INTERPERSONAL SKILLS- COB 202
EXAM QUESTIONS & ANSWERS
Organizational behavior - Correct Answers -the study of human behavior in
organizations, focusing on individuals, teams, interpersonal processes, and
organizational structures
Evidence-based management - Correct Answers -making managerial decisions based
on facts rather than on feelings.
Contingency thinking - Correct Answers -seeks ways to meet the needs of different
management situations
effective manager or effective team leader - Correct Answers -manager who excels at
helping others achieve both high performance and job satisfaction
Task performance - Correct Answers -the quality and quantity of the work produced or
the services provided by an individual, team, work unit, or organization as a whole
Job satisfaction - Correct Answers -a more elusive concept given that it can be an
emotional reaction based on the appraisal of one's work conditions relative to
expectations
Intellectual curiosity - Correct Answers -Someone who loves exploring new topics,
learning new things, and gaining knowledge in any form has an intellectual curiosity
consistent with a critical mindset
Selective perception - Correct Answers -the tendency to notice or perceive only certain
bits of information
Human skills - Correct Answers -the ability to work well with other people
Conceptual skills - Correct Answers -allow us to think critically, identify patterns and
trends, and analyze and solve complex, ambiguous problems
Empathy - Correct Answers -ability to understand the emotions of others
managing and leading a team or work unit involves the four basic functions - Correct
Answers -Planning, Controlling, Leading, Organizing
, Organizational context - Correct Answers -is comprised of characteristics of a job,
organization, or work situation that affect the way people in that situation act and
interact
Organizational strategy - Correct Answers -is the actions an organization takes to
achieve long-term business goals
Organizational structure - Correct Answers -is the way work is organized and
coordinated
Hedonism - Correct Answers -people seek pleasure and avoid pain
In other words, people are likely to continue behaviors that are rewarded and avoid
those that are punished
Hierarchy of authority - Correct Answers -is the listing of positions of responsibility and
who reports to whom
The organization chart - Correct Answers -is a diagram that depicts the formal structure
of an organization
Job satisfaction - Correct Answers -is an attitude reflecting a person's positive and
negative feelings toward a job, coworkers, and the work environment
Job involvement - Correct Answers -is the extent to which an individual feels dedicated
to a job
Organizational commitment - Correct Answers -is the degree of loyalty an individual
feels toward the organization
Decentralization - Correct Answers -is the degree to which the authority to make
decisions is shared throughout the organization's hierarchy
Centralization - Correct Answers -is the degree to which authority to make decisions is
restricted to the highest levels of management
mechanistic structure - Correct Answers -emphasizes hierarchy and control based on
rules, policies, and procedures
bureaucratic organization - Correct Answers -is one which is highly ordered,
regimented, and standardized to generate efficiency and effectiveness
organic structure - Correct Answers -is highly fluid and adaptable, designed to change
in accordance with the needs of the environment
EXAM QUESTIONS & ANSWERS
Organizational behavior - Correct Answers -the study of human behavior in
organizations, focusing on individuals, teams, interpersonal processes, and
organizational structures
Evidence-based management - Correct Answers -making managerial decisions based
on facts rather than on feelings.
Contingency thinking - Correct Answers -seeks ways to meet the needs of different
management situations
effective manager or effective team leader - Correct Answers -manager who excels at
helping others achieve both high performance and job satisfaction
Task performance - Correct Answers -the quality and quantity of the work produced or
the services provided by an individual, team, work unit, or organization as a whole
Job satisfaction - Correct Answers -a more elusive concept given that it can be an
emotional reaction based on the appraisal of one's work conditions relative to
expectations
Intellectual curiosity - Correct Answers -Someone who loves exploring new topics,
learning new things, and gaining knowledge in any form has an intellectual curiosity
consistent with a critical mindset
Selective perception - Correct Answers -the tendency to notice or perceive only certain
bits of information
Human skills - Correct Answers -the ability to work well with other people
Conceptual skills - Correct Answers -allow us to think critically, identify patterns and
trends, and analyze and solve complex, ambiguous problems
Empathy - Correct Answers -ability to understand the emotions of others
managing and leading a team or work unit involves the four basic functions - Correct
Answers -Planning, Controlling, Leading, Organizing
, Organizational context - Correct Answers -is comprised of characteristics of a job,
organization, or work situation that affect the way people in that situation act and
interact
Organizational strategy - Correct Answers -is the actions an organization takes to
achieve long-term business goals
Organizational structure - Correct Answers -is the way work is organized and
coordinated
Hedonism - Correct Answers -people seek pleasure and avoid pain
In other words, people are likely to continue behaviors that are rewarded and avoid
those that are punished
Hierarchy of authority - Correct Answers -is the listing of positions of responsibility and
who reports to whom
The organization chart - Correct Answers -is a diagram that depicts the formal structure
of an organization
Job satisfaction - Correct Answers -is an attitude reflecting a person's positive and
negative feelings toward a job, coworkers, and the work environment
Job involvement - Correct Answers -is the extent to which an individual feels dedicated
to a job
Organizational commitment - Correct Answers -is the degree of loyalty an individual
feels toward the organization
Decentralization - Correct Answers -is the degree to which the authority to make
decisions is shared throughout the organization's hierarchy
Centralization - Correct Answers -is the degree to which authority to make decisions is
restricted to the highest levels of management
mechanistic structure - Correct Answers -emphasizes hierarchy and control based on
rules, policies, and procedures
bureaucratic organization - Correct Answers -is one which is highly ordered,
regimented, and standardized to generate efficiency and effectiveness
organic structure - Correct Answers -is highly fluid and adaptable, designed to change
in accordance with the needs of the environment
