SCMN Final Exam Questions and Answers With Verified Solutions 2025
Effective post sale service processes combined with appropriate technology creates what benefit? -
✔✔Greater flexibility to handle problems
Which software tool helps a company align its resources with its customers in a manner that increases
loyalty, streamlines interactions, and reduces frustration? - ✔✔Customer relationship management
What is the goal of a service parts logistics operation? - ✔✔Improve service quality to reduce product
downtime
From a supply chain standpoint, how do companies encourage customers to purchase high value goods?
- ✔✔Provide post-sales warranty support
Service parts logistics deals with both the management and distribution of new inventory and the repair
and refurbishment of major components. - ✔✔True
Which strategy attempts to verify that the customer has a legitimate problem and is eligible for a
return? - ✔✔Gatekeeping
Which of the following is NOT a primary benefit of a centralized returns center? - ✔✔Requires more
space for returns
Why is the need for reverse logistics growing? - ✔✔Growth of e-commerce returns
According to the Episode 8 article, there are many benefits to having an effective reverse logistics
process. Which of the following is NOT one of those benefits? - ✔✔Reducing net recovery value
focuses on planning, implementing, and controlling the cross-border flows of materials, money and
information between companies in different countries. - ✔✔Global SCM
, When negotiating with potential global suppliers, a company must consider each of the following issues
EXCEPT: - ✔✔Financial bribes
is a procurement strategy in which a company broadens its supply base beyond its home borders to
create competition and reduce prices for purchased goods. It aims to leverage global efficiencies of low
costs for materials and labor, low trade tariffs, and economic incentives. - ✔✔Global sourcing
In global sourcing, you need to understand and balance a variety of costs. Which of the following is NOT
one of these costs? - ✔✔Promotional costs
Production of goods by one firm, under the label or brand of another firm is called: - ✔✔Contract
manufacturing
How can a company reduce its risk when implementing global manufacturing? - ✔✔Have operations in
multiple locations
Which global sourcing option involves granting another company the right to use your intellectual
property for a royalty fee? - ✔✔Licensing
According to the Seven Secrets article, producers of high-tech and defense industry products may need
this to sell their goods internationally. - ✔✔Export license
The resources required for a business to succeed in a competitive industry are leading some employers
to form alliances with other businesses in the same industry. - ✔✔True
This INCOTERM maximizes the effort, risk, and costs for the seller (i.e., the exporter)? - ✔✔"D" terms -
delivered
INCOTERMS can be applied to which mode of transportation ? - ✔✔All modes of transportation
Commercial invoice - ✔✔A bill for the goods from the seller to the buyer that describes the transaction
from start to finish.
Effective post sale service processes combined with appropriate technology creates what benefit? -
✔✔Greater flexibility to handle problems
Which software tool helps a company align its resources with its customers in a manner that increases
loyalty, streamlines interactions, and reduces frustration? - ✔✔Customer relationship management
What is the goal of a service parts logistics operation? - ✔✔Improve service quality to reduce product
downtime
From a supply chain standpoint, how do companies encourage customers to purchase high value goods?
- ✔✔Provide post-sales warranty support
Service parts logistics deals with both the management and distribution of new inventory and the repair
and refurbishment of major components. - ✔✔True
Which strategy attempts to verify that the customer has a legitimate problem and is eligible for a
return? - ✔✔Gatekeeping
Which of the following is NOT a primary benefit of a centralized returns center? - ✔✔Requires more
space for returns
Why is the need for reverse logistics growing? - ✔✔Growth of e-commerce returns
According to the Episode 8 article, there are many benefits to having an effective reverse logistics
process. Which of the following is NOT one of those benefits? - ✔✔Reducing net recovery value
focuses on planning, implementing, and controlling the cross-border flows of materials, money and
information between companies in different countries. - ✔✔Global SCM
, When negotiating with potential global suppliers, a company must consider each of the following issues
EXCEPT: - ✔✔Financial bribes
is a procurement strategy in which a company broadens its supply base beyond its home borders to
create competition and reduce prices for purchased goods. It aims to leverage global efficiencies of low
costs for materials and labor, low trade tariffs, and economic incentives. - ✔✔Global sourcing
In global sourcing, you need to understand and balance a variety of costs. Which of the following is NOT
one of these costs? - ✔✔Promotional costs
Production of goods by one firm, under the label or brand of another firm is called: - ✔✔Contract
manufacturing
How can a company reduce its risk when implementing global manufacturing? - ✔✔Have operations in
multiple locations
Which global sourcing option involves granting another company the right to use your intellectual
property for a royalty fee? - ✔✔Licensing
According to the Seven Secrets article, producers of high-tech and defense industry products may need
this to sell their goods internationally. - ✔✔Export license
The resources required for a business to succeed in a competitive industry are leading some employers
to form alliances with other businesses in the same industry. - ✔✔True
This INCOTERM maximizes the effort, risk, and costs for the seller (i.e., the exporter)? - ✔✔"D" terms -
delivered
INCOTERMS can be applied to which mode of transportation ? - ✔✔All modes of transportation
Commercial invoice - ✔✔A bill for the goods from the seller to the buyer that describes the transaction
from start to finish.
