COB 202- SARAH DODSON MIDTERM
EXAM QUESTIONS & ANSWERS
Organizational behavior - Correct Answers -the study of individuals and groups in
organizations
5 dimensions of emotional intelligence - Correct Answers -self-awareness, self-
management, self-motivation, empathy, social skills
technical skills - Correct Answers -skills that involve the ability to perform tasks in a
specific discipline or department
human skills - Correct Answers -the ability to work with, understand, and motivate other
people, both individually and in groups
conceptual skills - Correct Answers -the ability to analyze and diagnose a situation and
to distinguish between cause and effect
Experiential Learning Cycle - Correct Answers -concrete experience, reflective
observation, abstract conceptualization, active experimentation
Trends in the modern workplace - Correct Answers -Team leaders who focus on task
performance and job satisfaction
Examples of decision making errors - Correct Answers -Confirmation bias, Dichotomies,
Bandwagon Effect, Selective perception
Dichotomies - Correct Answers -the tendency to see problems and solutions in
simplistic terms rather than with the nuance present in most complex issues
4 functions of management - Correct Answers -1. Planning
2. Organizing
3. Leading
4. Controlling
, critically thinking - Correct Answers -thinking that does not blindly accept arguments and
conclusions; it examines assumptions, discerns hidden values, evaluates evidence, and
assesses conclusions
Self-serving biases - Correct Answers -the tendency to take credit for success and
blame external factors for failure.
Emotions - Correct Answers -• Anger• Excitement• Apprehension• Attraction• Sadness•
Elation• Grief
Moods - Correct Answers -less intense than emotions and often seem to lack a clear
source
4 areas of organizational behavior - Correct Answers -phsychology, sociology,
anthropology, economics
evidence-based management - Correct Answers -translating principles based on best
evidence into organizational practice, bringing rationality to the decision-making process
Trends in the workplace - Correct Answers --Demise of command-and-control
-Importance of connections and networks
-Commitment to ethical behavior
-Broad views of leadership
-Diversity in the workplace
-Emphasis on human capital and teamwork
-Influence of information technology
-Concern for sustainability
Tall organizational structure - Correct Answers -more bureaucratic work environment
Flat organizational structure - Correct Answers -More empowered work environment
Centralization - Correct Answers -the degree to which authority to make decisions is
restricted to the highest levels of management.
Decentralization - Correct Answers -the degree to which the authority to make decisions
is shared throughout the organization's hierarchy
organizational culture - Correct Answers -the set of values, ideas, attitudes, and norms
of behavior that is learned and shared among the members of an organization
Layers of cultural analysis - Correct Answers -Observable culture.
Shared values.
Core values.
EXAM QUESTIONS & ANSWERS
Organizational behavior - Correct Answers -the study of individuals and groups in
organizations
5 dimensions of emotional intelligence - Correct Answers -self-awareness, self-
management, self-motivation, empathy, social skills
technical skills - Correct Answers -skills that involve the ability to perform tasks in a
specific discipline or department
human skills - Correct Answers -the ability to work with, understand, and motivate other
people, both individually and in groups
conceptual skills - Correct Answers -the ability to analyze and diagnose a situation and
to distinguish between cause and effect
Experiential Learning Cycle - Correct Answers -concrete experience, reflective
observation, abstract conceptualization, active experimentation
Trends in the modern workplace - Correct Answers -Team leaders who focus on task
performance and job satisfaction
Examples of decision making errors - Correct Answers -Confirmation bias, Dichotomies,
Bandwagon Effect, Selective perception
Dichotomies - Correct Answers -the tendency to see problems and solutions in
simplistic terms rather than with the nuance present in most complex issues
4 functions of management - Correct Answers -1. Planning
2. Organizing
3. Leading
4. Controlling
, critically thinking - Correct Answers -thinking that does not blindly accept arguments and
conclusions; it examines assumptions, discerns hidden values, evaluates evidence, and
assesses conclusions
Self-serving biases - Correct Answers -the tendency to take credit for success and
blame external factors for failure.
Emotions - Correct Answers -• Anger• Excitement• Apprehension• Attraction• Sadness•
Elation• Grief
Moods - Correct Answers -less intense than emotions and often seem to lack a clear
source
4 areas of organizational behavior - Correct Answers -phsychology, sociology,
anthropology, economics
evidence-based management - Correct Answers -translating principles based on best
evidence into organizational practice, bringing rationality to the decision-making process
Trends in the workplace - Correct Answers --Demise of command-and-control
-Importance of connections and networks
-Commitment to ethical behavior
-Broad views of leadership
-Diversity in the workplace
-Emphasis on human capital and teamwork
-Influence of information technology
-Concern for sustainability
Tall organizational structure - Correct Answers -more bureaucratic work environment
Flat organizational structure - Correct Answers -More empowered work environment
Centralization - Correct Answers -the degree to which authority to make decisions is
restricted to the highest levels of management.
Decentralization - Correct Answers -the degree to which the authority to make decisions
is shared throughout the organization's hierarchy
organizational culture - Correct Answers -the set of values, ideas, attitudes, and norms
of behavior that is learned and shared among the members of an organization
Layers of cultural analysis - Correct Answers -Observable culture.
Shared values.
Core values.
