COB 202 SUMMER CH."S 9, 10, 11
QUIZZES WITH COMPLETE
SOLUTIONS
Potential - Correct Answers -Power is the _________ to change someones behavior.
Countervailing power - Correct Answers -In order to maintain the exchange relationship,
the dependent party must have ______ over the dominant party.
Prevention, forecasting, and absorption - Correct Answers -Which of the following are
the three general strategies for coping with uncertainty?
referent - Correct Answers -People have ______ power when others identify with them,
like them, or otherwise respect them
substitutability - Correct Answers -which of the following refers to availability of
alternatives?
Social capital - Correct Answers -Social networks generate power through:
centrality - Correct Answers -your importance in a social network is called your
influence - Correct Answers -______ refers to any behavior that attempts to alter
someone's attitudes or behavior.
assertiveness - Correct Answers -Extreme forms of _____ include bullying, such as
through explicit reminders of one's obligations.
persuasion - Correct Answers -the effectiveness of _______ as an influence tactic
depends on characteristics of the power holder, message content, communication
medium, and the audience.
conflict - Correct Answers -The process in which one party perceives that its interests
are being opposed or negatively affected by another party is called:
manifest conflict - Correct Answers -Which of the following immediately precedes
conflict outcomes in the conflict process?
reciprocal - Correct Answers -The potential for conflict between two employees would
be highest under conditions of ________ interdependence.
QUIZZES WITH COMPLETE
SOLUTIONS
Potential - Correct Answers -Power is the _________ to change someones behavior.
Countervailing power - Correct Answers -In order to maintain the exchange relationship,
the dependent party must have ______ over the dominant party.
Prevention, forecasting, and absorption - Correct Answers -Which of the following are
the three general strategies for coping with uncertainty?
referent - Correct Answers -People have ______ power when others identify with them,
like them, or otherwise respect them
substitutability - Correct Answers -which of the following refers to availability of
alternatives?
Social capital - Correct Answers -Social networks generate power through:
centrality - Correct Answers -your importance in a social network is called your
influence - Correct Answers -______ refers to any behavior that attempts to alter
someone's attitudes or behavior.
assertiveness - Correct Answers -Extreme forms of _____ include bullying, such as
through explicit reminders of one's obligations.
persuasion - Correct Answers -the effectiveness of _______ as an influence tactic
depends on characteristics of the power holder, message content, communication
medium, and the audience.
conflict - Correct Answers -The process in which one party perceives that its interests
are being opposed or negatively affected by another party is called:
manifest conflict - Correct Answers -Which of the following immediately precedes
conflict outcomes in the conflict process?
reciprocal - Correct Answers -The potential for conflict between two employees would
be highest under conditions of ________ interdependence.
