COB 202 TEST 1 NOTES QUESTIONS
& ANSWERS
What do Org. Behavior Theories help with? - Correct Answers -1. Making sense of the
workplace
2. Question and rebuild their personal mental models
3. Get things done in org's
The anchors on which Organizational Behavior knowledge is based: - Correct Answers -
Multidisciplinary Anchor
Systematic Research Anchor
Contingency Anchor
Multiple Levels of Analysis Anchor
For the Org. Learning Perspective consider both: - Correct Answers -stock and flow of
knowledge
Stock - Correct Answers -Intellectual capital (human/structural/relationship)
Flow - Correct Answers -Org. learning processes of acquisition, sharing, use, and
storage.
Multidisciplinary Anchor states that... - Correct Answers -the field should develop from
knowledge in other disciplines (psych, sociology, economics) not just from its own
isolated research base.
Systematic research anchor states that... - Correct Answers -OB knowledge should be
based on systematic research consistent with evidence based management.
Contingency Anchor states that... - Correct Answers -OB theories generally need to
consider that there will be different consequences in different situations.
Multiple levels of analysis anchor states that... - Correct Answers -OB topics may be
viewed from the individual, team, and organizational levels of analysis.
Diversity may be a... - Correct Answers -competitive advantage that improves decision
making
Virtual work leads to good and bad things like.... - Correct Answers -increasing
employee productivity, reducing stress, but also social isolation, reduced promotions
and family tension.
, Open systems perspective views org's as... - Correct Answers -complex organisms that
live within an external environment. that they depend on for resources, which they then
turn into outputs which are then returned to the environment. Org's then receive
feedback from the external environment to maintain a good fit with that environment.
Fit occurs by - Correct Answers -adapting to the environment, managing the
environment, or moving to another environment.
According to the organizational learning perspective, organizational effectiveness
depends on... - Correct Answers -the organization's capacity to acquire, share, use, and
store valuable knowledge.
Intellectual Capital consists of... - Correct Answers -human capital, structural capital,
and relationship capital.
Knowledge is retained in the... - Correct Answers -organizational memory, companies
also selectively unlearn
High Performance Work Practices (HPWPs) perspective identifies... - Correct Answers -
a bundle of systems and structures to leverage workforce potential.
The most widely identified (HPWPs) are... - Correct Answers -employee involvement
job autonomy
development of employee competencies
performance/skill based rewards
HPWPs improve organizational effectiveness by... - Correct Answers -building human
capital, increasing adaptability, and strengthening employee motivation and attitudes.
What are the four factors that directly influence individual behavior and performance? -
Correct Answers -Motivation
Ability
Role Perceptions
Situational Factors
MARS
What are the five types of individual behavior in Organizations? - Correct Answers -
Task Performance
Organizational Citizenship Behaviors
Counterproductive Work Behaviors
Joining and staying with the Org.
Maintaining Work attendance
Say what they are
& ANSWERS
What do Org. Behavior Theories help with? - Correct Answers -1. Making sense of the
workplace
2. Question and rebuild their personal mental models
3. Get things done in org's
The anchors on which Organizational Behavior knowledge is based: - Correct Answers -
Multidisciplinary Anchor
Systematic Research Anchor
Contingency Anchor
Multiple Levels of Analysis Anchor
For the Org. Learning Perspective consider both: - Correct Answers -stock and flow of
knowledge
Stock - Correct Answers -Intellectual capital (human/structural/relationship)
Flow - Correct Answers -Org. learning processes of acquisition, sharing, use, and
storage.
Multidisciplinary Anchor states that... - Correct Answers -the field should develop from
knowledge in other disciplines (psych, sociology, economics) not just from its own
isolated research base.
Systematic research anchor states that... - Correct Answers -OB knowledge should be
based on systematic research consistent with evidence based management.
Contingency Anchor states that... - Correct Answers -OB theories generally need to
consider that there will be different consequences in different situations.
Multiple levels of analysis anchor states that... - Correct Answers -OB topics may be
viewed from the individual, team, and organizational levels of analysis.
Diversity may be a... - Correct Answers -competitive advantage that improves decision
making
Virtual work leads to good and bad things like.... - Correct Answers -increasing
employee productivity, reducing stress, but also social isolation, reduced promotions
and family tension.
, Open systems perspective views org's as... - Correct Answers -complex organisms that
live within an external environment. that they depend on for resources, which they then
turn into outputs which are then returned to the environment. Org's then receive
feedback from the external environment to maintain a good fit with that environment.
Fit occurs by - Correct Answers -adapting to the environment, managing the
environment, or moving to another environment.
According to the organizational learning perspective, organizational effectiveness
depends on... - Correct Answers -the organization's capacity to acquire, share, use, and
store valuable knowledge.
Intellectual Capital consists of... - Correct Answers -human capital, structural capital,
and relationship capital.
Knowledge is retained in the... - Correct Answers -organizational memory, companies
also selectively unlearn
High Performance Work Practices (HPWPs) perspective identifies... - Correct Answers -
a bundle of systems and structures to leverage workforce potential.
The most widely identified (HPWPs) are... - Correct Answers -employee involvement
job autonomy
development of employee competencies
performance/skill based rewards
HPWPs improve organizational effectiveness by... - Correct Answers -building human
capital, increasing adaptability, and strengthening employee motivation and attitudes.
What are the four factors that directly influence individual behavior and performance? -
Correct Answers -Motivation
Ability
Role Perceptions
Situational Factors
MARS
What are the five types of individual behavior in Organizations? - Correct Answers -
Task Performance
Organizational Citizenship Behaviors
Counterproductive Work Behaviors
Joining and staying with the Org.
Maintaining Work attendance
Say what they are
